MagicTv Box Reviews 28

Unreliable service, bad support and constantly of line. Keep away from this provider.

Every time I am trying to turn it on , it takes forever to upload. Every time I have to watch it , I need to disconnect the box, the router and make a call to the the support team . They are helpful most of the time but I wonder why I can’t just turn it on and watch it without wasting at least 20 minutes to set it up .

Best service

The purchase experience was good but the price is way over priced.

The quality is sub par and the interface is not user friendly. I used your company 3 years ago and if I remember correctly you may have a different user interface and certainly the quality was much much better.

I have stayed with this company for the past few years. Their channels freeze up constantly. Recently I complained for the first time. I was treated rudely and was told of I keep complaints, they bar me from further contact. I asked for a refund and was told no way. To me the product is basically good but the people running it don't care about the consumer. Save your money.

I stayed with this company for multiple of years . I referred so many people . When I asked for the 1 year free , they said , some of the people I referred cancelled. They said it was my job to bring them back and reactivate if I wanted the free year.
I told them , people cancelled because service was bad and freezes a lot . Don't waste your money.
Don't believe they will give you anything free if you referred anyone . That was from experience.

Had to return the box , was down for more than 4 days

Awful. Do not buy. Fake tv box. I have asked my money back. Do not buy.

Hate it, terrible service, terrible quality and the worst customer service

It's extremely flawed technology.  
It throws different errors in all of my cars. 2018 Porsche Macan - Errors out of almost all apps.  Load times are several minutes for a Netflix file to run.  I got 1 Netflix file to successfully run.  All other Netflix attempts error out.  The Directv Now app errors out and won't allow a login.Aftermarket Alpine deck - Netflix works but Youtube errors out.  When the car is turned off and back on, it reverts back to the home screen so I have to click back into my app (and wait a very long time for it to load) Then I have to find my file and click back into it (more load times).  The Directv now app errors out and won't allow a login.2021 Mercedes RV chassis (the real reason I bought this)  - Doesn't recognize the box at all.  No lights go on when the box is plugged in.  Other Android devices successfully access Android Auto immediately. 
Although I have a very strong wifi signal and have tried 5 separate wifi sources (Cox cable, T Mobile Home wifi, Porsche on-board wifi, T Mobile cell hotspot (2 different phones)), load times are in the minute range, not the second range.  Netflix has added ads on screen which can't be clicked off or removed.  Youtube won't let me add my account.  When I try to add it, it says my account is already added yet it doesn't appear nor can I access it.  The Directv now app errors out and won't allow a login across all vehicles.I called tech support but it goes straight to voice mail.  I left a voice mail and no one called me back.
I'm sure I'm missing something but this is most of it.  It's a great idea but nowhere near ready to be used or sold publicly.

Garbage. Me and a friend both bought them. They did not work on brand new Ford vehicles. Don’t buy!

I had magictv and this box not even close to it. No US station. When I tried to return it which was the first day I got it. Customer service said I would be charged for one month plus to ship it back. So I just put it back in the box and pretty soon it will be in the trash

I would give it a zero review if available. First it worked well in 2021, and I recommended this company to many people. Now, and for many months, the service is VERY Very bad. Always freezes and never worked good. When you call customer service they try to convince you that the problem is yours and that your internet company is not working good, despite explaining to them that the internet is fast and that you have three other systems that work very well with no problem. Everyday, You spend hours with them on the phone with unexperienced customer service representative who knows nothing. So frustrated. You lose your time with them. I believe that they were told to hide the real issue (weak system). Finally, I spoke to someone named Peter, who claimed that he is a technician, and he admitted that the problem is theirs. He explained that the issue will be resolved soon and that the reason for the freezing of the system was due to a technical issue related to the connection between the company and Optimum. I think this also was not a true explanation of the problem and that MagicTVBox does not have a strong system to cover all of its customer

To date this problem is not resolved and I have no way of entertainment. Live channels, saved movies, and saved series, they are all freezing.

I am in process to cancel this service and find another one.

Stay away from this company!!

Great service. Thank you

When it's time for renewal they keep.asking to.pay one the service for the whole year and they offer two free months ,
I called them.after 5 months to disconnect the service and asked to refund me the remaining balance since I'm going to use there services anymore they refused and gave me a really hard time
And until now I didn't get my refund ,they told me we will keep.as a credit but you won,t get a refund
Same thing happens to my cousin
I'm writing this review to warn you to never pay them in advance

Never worked. I sent it back and still waiting on a refund. These people are crooks. Don't do business with them