Magpie Style Reviews 

568
•
TrustScore 4 uit 5

4,0

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Beoordeeld met 1 van de 5 sterren

Ein sehr schlechter Shop Nach Kauf wenn fünf Monate abgelaufen übernehmen sie keine Garantie dann muss man sich an die Marke des Kaufes wenden. Also sehr schwierig in der Garantie Zeit

Beoordeeld met 5 van de 5 sterren

Great experience shopping with Magpie Style. Fantastic communication. Emails were answered promptly. The garment arrived well packaged in a beautiful box and wrapped in tissue. Unfortunately the... Toon meer

Beoordeeld met 5 van de 5 sterren

Always a pleasure to pop into this beautiful boutique. Ladies are always super helpful, the shop looks incredible and its a lovely shopping experience. Can appreciate the care taken when parcels for o... Toon meer

Beoordeeld met 5 van de 5 sterren

Excellent customer service as usual. I may not live in the same island, but your mail order service is without fault. I have purchased many times and will keep coming back. Thanks for the wonde... Toon meer

Bedrijfsgegevens

  1. Damesmodewinkel
  2. ook in
  3. Kledingwinkel
  4. Winkel in modeaccessoires

Geschreven door het bedrijf

Our mission is to help you look and feel your best in your clothes. We focus on long-distance dressing; buying clothes in high-quality fabrics that best suit your body-shape and life - designed to last years in your wardrobe.


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

568 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,0

Alle reviews

(568)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 3 van de 5 sterren

I ordered an item and then did not…

I ordered an item and then did not receive an email confirmation of my order. I waited a few days and then emailed and I was informed by email reply that the item received had a flaw in it and that the company had requested another one to be sent and that it was due overnight. And I would be informed of the dispatch. Again, I waited a few days and still had not had confirmation of the dispatch of my order. Again, I made contact and was told that the item was to be dispatched tomorrow. Again, I waited for confirmation and when I sought this information was informed that it was to be dispatched that day. I do realise that there are sometimes hold ups when receiving and dispatching an order, however in each instance, I had to initiate the contact and follow up. The company didn't once proactively contact me to keep me informed of progress. Coincidentally, I had this issue with another company around the same time and they proactively contacted me, told me of the delay, remedied the situation and kept me informed the whole time. Not once did I have to chase them up and they emailed me when the item was dispatched. This to my mind is appropriate customer service.

28 juli 2022
Logo Magpie Style

Antwoord van Magpie Style

Dear Pamela,

Thank you for bringing to our attention this issue. I have just looked into it and at the time that this happened we had two staff off sick with Covid and the person you spoke too was also covering for two other roles. Our Client Relations Manager unfortunately was not at work.

Our communication is definitely not this slow. I have also just checked out system and the confirmation email was sent on the order on July the 8th. It is possible that it may have gone into the Junk or Spam folder which can be frustrating too.

As you can imagine, we are all looking forward to returning to a more normal time when we don't such a high rate of staff off work in the community which is putting huge strains on so many business operations to be effective and run smoothly.

Thank you for shopping with us. We will ensure you have a better experience should you wish to order again in the future.

Best wishes,
Bridget - Director

Beoordeeld met 1 van de 5 sterren

The top as advertised on your website…

The top as advertised on your website which I purchased and then was advised was out of stock - you need to sort your online out and also me receiving this email when a product was never purchased

25 juli 2022
Logo Magpie Style

Antwoord van Magpie Style

Dear Josephine,

Thank you for your feedback. We are so deeply sorry that we did not have that particular sale item in stock after your purchase and had to refund you . We are having some unfortunate issues with our inventory system this week due to the high volume incurred by sale. It should have been correct and I apologise for this. We are investigating as to why the top your purchased appeared online when we didn't have the stock. Occasionally it can be human error when processing a return or an exchange.
Wishing you all the best. Again please accept our sincerest apolgies. Like most businesses we are short staffed at the moment and I feel this could have contributed to this online error. The Trust Pilot email is an sutomated email for every customer. I will look into that as well.

Bridget Hope, Director - Magpie Style

Beoordeeld met 5 van de 5 sterren

Big thanks to Magpie team

Very happy with my dress.
I've got it in just 2 days here in Auckland. Nicely packed...to be honest when I got it I was soo happy...shame was too late,I was thinking too call you.
Big thanks to the Magpie team and of course to Trelise too, who 's work I adore 😊

22 juli 2022
Beoordeeld met 5 van de 5 sterren

Outstanding service and garments

This company really gets it. You order and before you know it the product has arrived. Beautifully wrapped and packaged and never disappointed. I had to change a size on one occasion and this was effortless. They are really customer focused and I always look at their emails when they come in as they are so great to deal with! Thanks Magpie.

22 juli 2022
Beoordeeld met 5 van de 5 sterren

Thanks so much

Thanks so much - the dress arrived within a couple of days in a beautiful box. Awesome service

26 juni 2022

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