Air Greenland Reviews 

Jeg har nu flere gange oplevet at Air Greenland har afleveret passagerne i Københavns Lufthavn i bagage modtagelse uden for Security, hvilket giver store forsinkelser når man skal nå andre fly.
Problemet er at Air Greenland ikke varsler om dette og ej heller hjælper med at få en videre på det næste fly når deres eget fly er forsinket - som andre selskaber gør.

We made the trip from Copenhagen to Ilulissat and back , we had some problems back (delay due to medical evacuation) it was rescheduled for following the day, we got all the help but communication could be better

Great service despite difficult weather conditions. High quality in-flight meal.
I bought my ticket through the agency "flybillet.dk". This agency has a very lousy customer support. Next time I will buy my ticket directly from Air Greenland.

Turen skulle være fra nuuk til sisimiut.
Da vi kun havde ca. 8 minutter tilbage til sisimiut, var skyerne for lave til, at vi kunne lande.
Piloten valgte derfor vente på bedre vejr. Efter ca. 135 minutter, og denne gang lykkedes landingen.
Stor tak til Jens Blow og besætningen for god information og en professionel håndtering af situationen. Jeg følte mig tryg under hele forløbet. Mvh Gl256 kunde

God og hurtig service

We used AirGreenland as it's the only domestic airline. Upon arriving to greenland, we learned that the frequently have flight delays and cancellations due to bad weather. To cut a long story short, air greenland cancelled a flight due to mechanical issues, left us stranded for 3 days, and scheduled a new flight 3 days later. We were never able to take the flights due to our separate flight hope. They never have a refund for the unused flights, despite 15+ calls and emails over 3 months. We ended up getting the charge back through our credit card. AVOID. AirGreenland at all costs unless you are will l willing to deal with the misery above.

I asked them for a receipt for the flight from Nuuk to Copenhagen I booked with them (through Booking.com, who were completely unhelpful) which I had to cancel (as my flights out to Greenland were cancelled by SAS Scandinavian Airlines and I could not get there). I only asked them for a receipt so I could make a claim from SAS Scandinavian Airlines, it would have cost them nothing.

They were not willing to help me out by sending me the receipt, after several days and emails they just told me to contact Booking.com (who have also been completely unhelpful, so I was reaching out to Air Greenland for help) and that they couldn't help me. Seriously, it was only a receipt I was asking for!

Very disappointing service.

Super behandling som handikappet med Solsikkesnoren på

Super god tur-retur-rejse med Air Greenland til Nuuk fra København og tilbage en uge senere.

3 Aflyste flyvninger, strandet i Sisimiut i 5 dage, nu på vej til Nuuk, hvor jeg skal vente en dag på at komme videre til KBH. AirGreenland nu er så presset at de tilsyneladende ikke er i stand til at finde indkvartering til os i Nuuk, virker som om selskabet fuldstændigt har givet op. Mistet forbindelsesflyvninger i KBH grundet aflysninger, men Air Greenland afviser kompensation. Meget tyde på at beslutningen om og måden hvorpå man har gjort Nuuk til hovedlufthavn mildest talt ikke har været gennemtænkt. Selskabet og lufthavnene har ganske enkelt ikke været klar og nu er det passagererne der betaler prisen for andres uigennemtænkte beslutninger.

Fint. Forsinket to dage, men det var pga. vejret, så det er der jo ikke så meget at gøre ved, og det var meget ligetil at få penge tilbage for mad og taxa og blive inkvarteret på et hotel.

Based upon the outward journey, which was managed by a flight partner of Air Greenland, I am only giving 3 stars. Flight departure was delayed, Inflight service was disappointing, seats uncomfortable and massive queues to use the washroom. Air Greenland was a different and much more positive experience.
Easy booking service, App could be better

Det fungerer hele vejen rundt godt for Air Greenland

Air Greenland may be fine as long as everything goes according to plan. But when something goes wrong, their customer service is an absolute disaster.

My baggage was lost, yet the airport staff initially tried to deal with it without issuing a PIR (Property Irregularity Report). Instead, I was simply asked to provide my name, address and contact details on a form that looked official enough to make you think the matter had been properly registered.

It wasn’t.

If your baggage is lost, insist on getting a PIR before leaving the airport. You may need it as important documentation when making a compensation claim.

Then my flight was canceled and I was rebooked three days later without my consent. Despite this, I was only given meal vouchers for two days. No proper shuttle was arranged to get me back to my hotel from the airport either.

And when I subsequently tried to claim compensation for the lost baggage and canceled flight, Air Greenland simply stopped responding.

This is the most frustrating part: problems and disruptions can happen, especially when operating in Greenland. What is completely unacceptable is the lack of meaningful support when they do happen.

The airline’s website contains information about passenger rights and customer support, but based on my experience, do not assume that these promises will translate into actual assistance when you need it.

The flights themselves may be unavoidable if you are traveling to Greenland, but that does not make this level of customer service acceptable.

If everything goes smoothly, you may have a great flight. If something goes wrong, you are apparently on your own.

My advice to travelers is to avoid Air Greenland whenever you have a realistic alternative, and, if possible, wait until more U.S. airlines enter the Greenland domestic flight market.

Until passengers have real alternatives, I would not expect much to change.

Jeg er så glad for det direkte forbindelse mellem Aalborg/Nuuk 🥰
Jeg sparer meget tid og penge. Og fly personalet var proffesionelle og søde og rare især på hjemturen. Håber ruten vil fortsætte. Håndtering af bagage var også helt i top. Tak for turen. 🙏

Det var en uforglemmelig oplevelse ud over de seneste.

Henvendelsen om at finde en tidligere afrejsedato blev håndteret overraskende hurtigt. Service i checkin, bagagehåndtering og i atlantflyveren var på højeste niveau.

God mad, sød personale og gode sæder - hvad mere kan man ønske sig?

Air Greenland is a truly remarkable operator. Given the fact they have to change their plans all the time and still accommodate passengers is nothing short of miraculous. I’ve been a customer coming from the US to Greenland for 10 years and the airline is my favorite because of the safety. No matter the aircraft type (including helicopters), never had any issues or near misses. They cannot control the weather or availability of mechanics in every tiny town in Greenland a at once.

Respect the people and that you won’t be on time but that’s how it was supposed to be. And that the staff will take care of you.