M&S Opticians Reviews 285

The Team were very polite and professional. The gentleman who supported me in finding my frame was extremely helpful and supportive.

Had an eye test and paid £470 for a pair of glasses when they came could not wear them as could see better without them or with my old prescription the optician said my eyes had changed a lot. I returned the glasses for a refund and went to vision express had another test which was massively lower prescription than that stated be M&S vision express made two pairs which are perfect

The friendly professional service from eye test frame selection through to collection, and the excellent end product
Just ordered my third pair
M&S Standards shine through the Leeds branch ( White Rose )
Leaves competition in their wake

Thanks to Dominika and Taz at M&S Opticians in Camberley. I was very late due to traffic and they were very accommodating. Calm environment and pleasant service. Looking forward to my new pair of glasses in a couple of weeks.

We went to M&S opticians in Central Milton Keynes today as my husband had a problem with his glasses. Moe the manager greeted us and after finding out what was needed swiftly sorted Pauls glasses. It was a very easy and professional service, I highly recommend this branch nothing ever seems to phase them. 5 star service

2nd time I’ve used the monks cross York branch and found them excellent. Thorough, professional, diligent, knowledgeable. Cannot fault their service. Highly recommend them.

This is my second time at this branch a the service and care is second to none!
The quality of the glasses are very good quality.

M and S Cheshire Oaks . Firstly the actual optician was excellent - really very helpful informative and quick.
The staff around her were less than helpful. Why on Gods earth can they not email results to the customer? My wife ordered some glasses following her test and two weeks later not even a peep out of them as to why. I found some of the staff and certainly not all either bored or abrupt. I did not take to the first individual who seemed to think the whole process was somewhat beneath her.

I am also a bit concerned that these people get massive lucrative referral fees for ophthalmologists . The one I was referred to by delightful optician was doubtless stellar but also cost nearly 8000 quid for an operation that would take just under 45 minutes..
I really suspect there is quite a racket behind all the ritzy facades.

Very knowledgeable people and honest when trying on glasses and told you if wrong for the face. So ordered two pairs one for myself and one for the wife and just waiting for them to arrive, but all in all a fantastic experience.

The whole team were brilliant but a big shout out to Nina who was fantastic with me, recommending glasses in certain styles, but also woth my grandad who has dementia and cataracts. First class service all round, and with Fleur who advised on lenses and colouringa.

I was seen by David, Susan and Charlotte for my eye check up and hearing test. The service was fantastic, extremely professional, and the glasses were ready in under a week! I would highly recommend them and will definitely come back in a year - thank you! Marion M.

I can honesty say from start to finish I had a professional service with everything explained at each stage. I felt they were reassuring yet honest at the same time. I went away happy and would certainly recommend to others. Thank you.

Great support and guidance during the process.

I have been using the Castlepoint Bournemouth branch optical team since it was first opened. Always really good: thorough, efficient, professional and friendly. I would strongly recommend them.

This is the second time i’ve used M&S Optician. From start to finish everyone is so helpful. Great service. And I would recommend them over a number of the usual High St Opticians.

M&S Opticians Gemini Warrington The staff here were very professional informative and helpful

I have being to an optician in high street for more than 20 years. Never got a service like M&S. Staff in M&S is very friendly , helpful and efficient. Will recommend to any one it is a 5 star service.

Bought my elderly mum to M&S opticians . After the eye test , it wasn't straight forward , but with advise and exceptional care given to mum, we were able to then choose new glasses and left with a very happy mum thanks Fleur and her team

Went to pick up glasses and couldn’t see clearly out of them. Assistant manager got involved and checked them and told me it was because the frames were too wide and therefore my pupils were not in the centre which should have been picked up when I chose the frames I now have to change frames and pay the difference not a good experience.

Excellent eye test