`is it a scam? Order made 28 february and not received until today, 12 March. the name says "The MARK RYDEN Canada" but in fact package is shipped from mainland China. Their deleivery partner claimed... Toon meer
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Chinese company, not Canadian as portrayed. I ordered two backpacks. One was okay and fit my needs. The other looked low quality compared to the product shot. I actually received two of the poo... Toon meer
The backpack I ordered (Navarro, 17 inch) is of utterly poor quality. The left strap tore after approx. 6 months (fixed it at my own cost), and the zipper began tearing away after roughly a year. Of c... Toon meer
The company did not deliver the product and is not replying emails. Writing a review here to see if I can get their attention, otherwise I'll have no choice but to reverse the credit card charge. Th... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Mark Ryden Canada is proud to be a member of the Mark Ryden Brand, and we are dedicated to hand picking the very best section of the collection for our customers. We may be new to the family but we are already shaking things up. Our approach is to bring you the most stylish tech savvy backpacks and accessories period. We understand the landscape, our cities and schools and our only goal is to kit you out with the very best gear for your lifestyle. Our dedication doesn’t end there either. Here’s more good stuff. When we became an official authorized Mark Ryden representative, we took on a huge responsibility of being a part of an amazing team. With that in mind, we also wanted to shake things up a bit and really reach out to you, the people that buy our product and earn your trust. Moving forward, as we launch in Canada, we want you to know that when you purchase any Mark Ryden products, we will always have your "BACK" (no pun intended) and offer you complete customer support and return guarantees, along with super fast shipping from our Canadian warehouse along with full customer support. We will always get you your products as quickly as possible and if there are ever any problems with your order, we will work with you directly to immediately create a solution. We love what we do and we are grateful that you chose our products. In return, we hold ourselves to a higher level and are dedicated to always offering you the very best in tech savvy wearables, and customer experience. Thank You Mark Ryden Canada
Contactgegevens
649 College St., M6G1B7, Toronto, Canada
- info@markrydencanada.com
- markrydencanada.com
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232 reviews
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Super produit
Super produit, les matières, l'assemblage et les finitions sont top, les poches multiple sont très bien pensée, c'est assez incroyable pour un si petit sac
je vous le conseille
24 mei 2021
I bought the bag for a Father’s Day…
I bought the bag for a Father’s Day gift for my partner but ended up giving to him early as his current work bag was falling apart. He’s absolutely in love with how much he can sit in the bag and how comfortable it is to wear, a great gift and a very happy guy.
21 mei 2021
CHEAP ZIPPERS
CHEAP ZIPPERS! Didn't last a year. Only a 30-day guarantee so STAY AWAY. Backpack was nice at first but won't stand test of time.
18 mei 2021
Review zonder uitnodiging
My New Favorite BackPack
I absolutely love the Infinity XL Rain! Its my new favorite bag I've ever had, I have gone through alot of bags throughout the years and this one is honestly the best quality one I've had and I had alot of fun exploring all the different storage compartments. Plus it's very comfortable on the back. Thank you so much for the bag (also, the shipping time was a week early and it shipped from Hong Kong cause they were out of stock in Toronto) The customer support was also amazing and answered all the questions I asked. (I used Facebook Messenger to contact them) Again, love the bag and was totally worth the money.
12 mei 2021
Review zonder uitnodiging
would have returned the bag
would have returned the bag, but shipping cost $28. save your money buy from a local store. Maybe the usb port justifies the high cost.
12 mei 2021
Customer service was outstanding
Customer service was outstanding, so impressed by the quality of the bags as well. Way better than expected and really surprised at how quickly I received my order! Highly recommend Mark Ryden Canada and I will be ordering again soon!
12 mei 2021
Great backpacks that ship quickly and…
Great backpacks that ship quickly and are a great price for what you're getting!
12 mei 2021
My bag came a little damaged
My bag came a little damaged. It looks great and feels great but has some damage. I sent an email to info @ markrydencanada.com
11 mei 2021
Antwoord van Mark Ryden Canada
Hi Zuri
Thanks for the review. Regarding the damaged product, we did not receive any emails of the issue you had. Please contact us directly through our contact page.
We always resolve issues accordingly and in a timely manner.
Thank You
The Mark Ryden Canada Team
Dolce rain bag
I bought the Dolce rain for my daughter. She loves it!!! She is using it for school.
Nice quality! We picked the pink color.
11 mei 2021
Antwoord van Mark Ryden Canada
Thanks for the review. Enjoy your bag! ❤️
long delivery time
long delivery time. bad contact possibility. Reply to emails after a week. Shipping from China. Return possibility catastrophic. Material quality mediocre, USB connections and cabling cheap, poor. No USB-C connection.
8 mei 2021
Antwoord van Mark Ryden Canada
Im sorry you are not completely happy with your purchase.
-Unfortunately your delivery took a bit longer than usually to arrive so we want to apologize for this. Since we offer free express shipping we used the most cost effective express shipping that was available.
-I would like to disagree when you say we contacted you after a week, when in fact you emailed us on a Friday at 7:30pm EST time and we responded first thing Monday morning at 9:30am. We also like weekends off 😀.
-We have multiple fulfilment centres located around the world and according to which bag is ordered and the location of the shipping address is how we determine where we send our products from.
-Our return and refund policy is clearly stated, transparent and is available to read on the link provided below.
https://markrydencanada.com/pages/shipping-returns
-We use high quality materials for all our products, cables, zippers and straps. We also never mentioned there is a USB-C connection on our bags.
Again we want to apologize that you are not completely happy with your purchase and if there is anything else please contact us directly.
Thank You
The Mark Ryden Canada Team
Antwoord van Mark Ryden Canada
Thanks for the review. Enjoy!!!🙌
Disappointed cause was sent to me in London from China and not from Canada!!!...
Disappointed cause was sent to me in London from China and not from Canada!!!...
This means that the name still counting in terms of treatment for non Western citizens...
3 mei 2021
Antwoord van Mark Ryden Canada
Thanks for the review. Unfortunately when sending products we use multiple fulfilment centres depending on your location and the most cost efficient shipping was sending it from our Eastern Asia location. Enjoy your bag!!😀
Antwoord van Mark Ryden Canada
Thanks for the review. Enjoy!!🙌
Antwoord van Mark Ryden Canada
Thanks for the review. Enjoy! ❤️
Très belle qualité des produits et…
Très belle qualité des produits et plusieurs modèles exclusifs
19 april 2021
Antwoord van Mark Ryden Canada
Thanks for the review. Enjoy! 😀
Great bag
Great bag, great quality. Compresses small. Expands big. Can't wait to travel with it.
13 april 2021
Antwoord van Mark Ryden Canada
Thanks for the review. Enjoy! 😀
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