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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

`is it a scam? Order made 28 february and not received until today, 12 March. the name says "The MARK RYDEN Canada" but in fact package is shipped from mainland China. Their deleivery partner claimed... Toon meer

Beoordeeld met 1 van de 5 sterren

Chinese company, not Canadian as portrayed. I ordered two backpacks. One was okay and fit my needs. The other looked low quality compared to the product shot. I actually received two of the poo... Toon meer

Beoordeeld met 1 van de 5 sterren

The backpack I ordered (Navarro, 17 inch) is of utterly poor quality. The left strap tore after approx. 6 months (fixed it at my own cost), and the zipper began tearing away after roughly a year. Of c... Toon meer

Beoordeeld met 1 van de 5 sterren

The company did not deliver the product and is not replying emails. Writing a review here to see if I can get their attention, otherwise I'll have no choice but to reverse the credit card charge. Th... Toon meer

Bedrijfsgegevens

  1. Koffer- en tassenwinkel
  2. Tassenwinkel

Informatie afkomstig van verschillende externe bronnen

Mark Ryden Canada is proud to be a member of the Mark Ryden Brand, and we are dedicated to hand picking the very best section of the collection for our customers. We may be new to the family but we are already shaking things up. Our approach is to bring you the most stylish tech savvy backpacks and accessories period. We understand the landscape, our cities and schools and our only goal is to kit you out with the very best gear for your lifestyle. Our dedication doesn’t end there either. Here’s more good stuff. When we became an official authorized Mark Ryden representative, we took on a huge responsibility of being a part of an amazing team. With that in mind, we also wanted to shake things up a bit and really reach out to you, the people that buy our product and earn your trust. Moving forward, as we launch in Canada, we want you to know that when you purchase any Mark Ryden products, we will always have your "BACK" (no pun intended) and offer you complete customer support and return guarantees, along with super fast shipping from our Canadian warehouse along with full customer support. We will always get you your products as quickly as possible and if there are ever any problems with your order, we will work with you directly to immediately create a solution. We love what we do and we are grateful that you chose our products. In return, we hold ourselves to a higher level and are dedicated to always offering you the very best in tech savvy wearables, and customer experience. Thank You Mark Ryden Canada


Contactgegevens

1,4

Zeer slecht

TrustScore 1.5 uit 5

232 reviews

5 sterren
4 sterren
3 sterren
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1 ster

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Beoordeeld met 5 van de 5 sterren

Excellent product

Very well made hand bag. Premium quality material. Enough space for everyday things. Absolutely satisfied.

1 april 2021
Logo Mark Ryden Canada

Antwoord van Mark Ryden Canada

Thanks for the review. Enjoy!!❤️

Beoordeeld met 5 van de 5 sterren

My crossbody bag is perfect

My crossbody bag is perfect. I'm glad I went with this one as it is big enough to carry my basic daily needs and has enough space if I decide to add a small item or two while out shopping. I couldn't be more thrilled with the quality and the functionality. The service was great too. Had some questions prior to purchasing and the response was quick and very helpful. Definitely will shop again.

26 maart 2021
Logo Mark Ryden Canada

Antwoord van Mark Ryden Canada

Thanks for the review. Enjoy your bag!!! 🙌

Beoordeeld met 2 van de 5 sterren

Good quality, utterly terrible return policy

Quality is good, great design and all. But if you want to either exchange or return a product, you have the pay the transport fees. That means that you have to pay back the first shipping cost (even though it says 0$ at checkout) you will end up paying 40$ of shipping cost...100% refund? not even close. I suggest you look for another brand unless you're certain that the product will fit.

15 maart 2021
Review zonder uitnodiging
Logo Mark Ryden Canada

Antwoord van Mark Ryden Canada

Thanks for the review and the kind words about our product.

Yes, unfortunately shipping costs are non refundable and we have this clearly stated on our shipping and returns page. Also as mentioned to you in our previous conversation we agreed to exchange the product for you, but you would be responsible for the return shipping fees and we would pay for the forwarding fees to get you an exchanged bag.

We will still honour the exchange for you and if you wish to proceed please contact us.

Thank You
The Mark Ryden Canada Team

Beoordeeld met 1 van de 5 sterren

No Returns

Ordered a backpack online. These bags aren’t cheap, over $120 for a backpack is a lot but it seemed to be exactly what I wanted from the photos and description.
When I received the bag, it wasn’t what I was looking for - it was much bigger and boxier than I thought, and just not something I would use, although the quality was good and the design was just like the photos.
I wanted to return the bag, as I didn’t like it and wouldn’t use it. Customer service informed me that, not only do you have to pay return shipping on regular orders, but because the bag I bought was ON SALE (for still over $120!) I could not return it at all!
So now I’m stuck with an expensive bag that I don’t like that I can’t return.
Not impressed, would not buy from this company again.

10 maart 2021
Logo Mark Ryden Canada

Antwoord van Mark Ryden Canada

Thanks for the review.

Unfortunately we disagree with what you wrote, please review the email we sent you. We did inform you that we would accept your return for an exchange, and yes in this case you would be responsible for the return shipping fees.

We will still honour the exchange as mentioned in the email we sent. Please contact us to proceed.

Thank You
The Mark Ryden Canada Team

Beoordeeld met 4 van de 5 sterren

Excellent Customer Service

Overall the experience was better but can be improved by checking the product perfectly before sending to their clients.

9 maart 2021
Logo Mark Ryden Canada

Antwoord van Mark Ryden Canada

Thanks for the review and kind words. Enjoy your bag!! 😀

Beoordeeld met 5 van de 5 sterren

Très beau sac

Très beau sac, ma conjointe l’adore. Très satisfait des délais de livraison.

7 maart 2021
Logo Mark Ryden Canada

Antwoord van Mark Ryden Canada

Thanks for the review. Enjoy!! ❤️

Beoordeeld met 1 van de 5 sterren

I recieved the bag it was smaller then…

I recieved the bag it was smaller then expected. It has thus strange formaldehyde smell. Came from overseas. Truthfully I should have bought a samsonite bag locally a few more dollars n I could have. Overall not as happy with this purchase as I should be.

24 februari 2021
Logo Mark Ryden Canada

Antwoord van Mark Ryden Canada

Thanks for the review.

We are sorry you are not completely happy with your purchase. We do in fact list the sizes and dimensions of each bag on the product pages so you have an idea of the size before you purchase.

Unfortunately the bag you ordered at the time was out of stock at our Canadian warehouse so it was shipped from one of our other fulfilment centres.

I am not sure about the strange smell you got, we have never experienced a formaldehyde odour from our bags. With issues involving any bags contacting us immediately to solve them is best.

We hope you can still enjoy your bag even tho you are not completely happy with the purchase.

Thank You
The Mark Ryden Canada Team

Beoordeeld met 5 van de 5 sterren

An excellent return of service

An excellent return of service.

I had to travel I needed the bag I was told they would do anything to make sure I got it on time, and that's what happened.
Then I ordered two other computer bags which had difficulty arriving on the precise date but after exchanging follow-up emails, everything went into order even if I had opted to send it quickly I am very satisfied with the follow-up and the product.

23 februari 2021
Logo Mark Ryden Canada

Antwoord van Mark Ryden Canada

Thanks for the review and the kind words. Enjoy your bags!!😀

Beoordeeld met 3 van de 5 sterren

The bag is much bigger than expected

The bag is much bigger than a surface laptop, and I did search for something suitable for a surface laptop and got it as recommendation.

13 februari 2021
Logo Mark Ryden Canada

Antwoord van Mark Ryden Canada

Thanks for the review. We hope you can still enjoy your bag even though its a bit too big! 🙌

Beoordeeld met 5 van de 5 sterren

Amazing pack

Amazing pack. Just the right size with a well organized compartment for anything I would want to put into it. Keeps everything dry in torrential downpours with easier access than a full on drybag.

13 februari 2021
Logo Mark Ryden Canada

Antwoord van Mark Ryden Canada

Thanks for the review. enjoy your bag!! 🙌

Beoordeeld met 5 van de 5 sterren

Bag was EXACTLY what I needed

Bag was EXACTLY what I needed for my traveling too and from work, charges my phone holds my wallet my Dre beats my water bottle, charger you name it, the perfect size and quality is great!

11 februari 2021
Logo Mark Ryden Canada

Antwoord van Mark Ryden Canada

Thanks for the review. Enjoy!! 😀

Beoordeeld met 5 van de 5 sterren

Perfect.

Perfect. My daughter is pleased.

21 januari 2021
Logo Mark Ryden Canada

Antwoord van Mark Ryden Canada

Thanks for the review. Enjoy your bag!!😀

Beoordeeld met 1 van de 5 sterren

This is a Chinese company that is…

This is a Chinese company that is falsely advertising with “Mark Ryder Canada” name. The backpack is made in China, and significantly smaller than the pictures suggest, quality is also lower than expected for this price point.

17 januari 2021
Logo Mark Ryden Canada

Antwoord van Mark Ryden Canada

We are truly sorry you feel this way about our company and product.

We are not falsely advertising, we are the official Canadian representatives for the brand. We operate from Toronto, Ontario, we have all our bags stocked in our Toronto, Ontario warehouse and import all bags into Canada.

The backpack you purchased is a premium bag and is made with high quality materials. The bags sizes are also listed on each product page so you have an idea of the sizes before a purchase is made, we also post lifestyle pictures so you have an idea about actual sizes.

Yes our bags are manufacturer in China but we do not compromise on quality.

We hope you can still enjoy the backpack and hopefully can change your views on Mark Ryden Canada.

Best Regards
The Mark Ryden Canada Team

Beoordeeld met 5 van de 5 sterren

The bag is incredible

The bag is incredible. Toughly made, interesting textures and materials, an USB charging port. I always discover new compartments and details. This would overly satisfy any customer! Quality, class.. and fast shipping!

15 januari 2021
Logo Mark Ryden Canada

Antwoord van Mark Ryden Canada

Thanks for the review. Enjoy your bag!!! 😀

Beoordeeld met 1 van de 5 sterren

I have not received my bag ordered Dec…

I have not received my bag ordered Dec 15.

Robert Day
786-447-7578

13 januari 2021
Logo Mark Ryden Canada

Antwoord van Mark Ryden Canada

Hi Robert we want to apologize for the delayed shipping of your package. We have tracked it and has now been delivered.

Hope you enjoy your backpack!! 😀

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