Mark's Reviews 205

I had ordered a Stanley Classic Legendary 1.5QT Bottle and it was shipped in only double vinyl bags with no protective material like bubble wraps and have arrived this morning and I found the bottom "dented".P.S.I have taken few pictures in my hand as a proof.

A good place for all your workwear needs. Unfortunately However, these stores do not have a separate customer service counter which leads to Soviet era waits in line as more customers seem to be returning merchandise than paying. The grumbling of my line mates or should I say inmates was vicious. Mark's I suggest you figure this out and fast!

The service I got! Helpful, knowledgeable. I took up alot of his time showing me different products and sizes. His name was Auston and he works out of the NewMarket store. Thankyou

If there was a zero star option that is what they would have received from me.
I tried to return a brand new pair of shoes, still with every tag on them and the receipt from not even 2 weeks ago. They were not a final sale, they were purchased as part of a black Friday promotion. The lady behind the counter refused to return them as she said they had been worn outside, there was a little dust on the bottom, it wiped right off, the stickers were still brand new white on the bottom, I told her look at the floors in here, they are all salty and dusty, they were only tried on in this store. I have never been made to feel like such a criminal. She told me 3 times nope, these were worn outside, look at them, there was a tiny thread that was showing....she said this is wear and tear from being outside, it is smaller than the length of half a grain of rice, so tiny I did not even notice it until she showed it to me. Yes the shoes were on sale for 100$, however that is still 100$ I am out until this gets resolved. I have emailed head office, I am not holding my breath on hearing back from them. I wish there was the option to add photos.

Nasia or Nasmim, a cashier at the Mark's store at 1076 Marine Dr in North Vancouver was so rude that I wanted to run out of the store and never return. Not helpful, not friendly, wonder why she bothers working in a customer service job if she hates the customers and wants to ruin their day?

Waiting since more then 2 months on my order. When you contact them, they keep on saying the order is delivered while screenshot of the tracking says clearly the order is still waiting to be picked up by the carrier! I will definitely go further with this.

I posted a review on Marks website that the bula merino wool beanies made in China, made my head itchy. Because I am sensitive to wool, like a lot of people. And merino wool isn't suppose to be itchy and it was. They then informed me that they took my review down. Because of some lame it didn't meet our guidelines excuse.

I placed an order with Marks on 8th September. Unfortunately, their courier, Purulator returned the item without delivering it – Mark’s confirmed that it was received back on the 14th. Incredibly, it took nearly two months and numerous chasing emails to get a refund paid – won’t be making any repeat purchases!

Never got my order. Finally got half reimbursed 2 months later. Still had to contact them for the rest of my refund. Told me to go to a physical store for an online order. They just don't care.

They wouldn't get any stars from me! Returned a pair of wind river boots last week. I wore them once in heavy rain. They were letting water in. Upon inspection when I got home. Both boots has had splits at the side seems. Exchanged them for a different style of wind river rain boots! Never again! Took them back today! The soles of the boots which they say are rubber are in fact plastic! I slipped on leaves and landed on my knees! I was so angry! Also when you are walking in them your feet feel likey they are falling over to the side of the boot. Very poor design and dangerous! Customer service was very very bad when I returned them. I will never shop at Marks again!

Don't shop here online or online pick up order. Purchased a winter boots, with promised of 1-4 days will deliver to a local store. Got an email that it was delayed. Then I didn't received any update after that. After I month, I followed up and they said the order has been sitting in the local store. Was very unhappy, I called customer service at the local store and basically being tossed around between employees and corporate office. It will take another 7-10 days to be refunded, they won't send directly to your home, and they only give us 15% in store discount on next purchase for all the trouble we've been having. Plus it will take another few days to issue a ticket for their corporate to deal with the situation. Their customer's service was trained to push customer to follow what the want, even though they made the mistake. Why this type of company still exists in 21st century?

Went into the store to buy long underwear. After getting over the price shock I got confused on there sizing as it is not the same as normal,and when I finally figured it out they did not have any in my size. Complete waist of time.

Too expensive the say sale they just mark it up before the sale crooks

The boots are defective and the rain gear leaks, do not go here. Bought rain boots, returned for another pair and they both leaked, wouldn’t return because it’s past 100 days. I understand thats the warranty but I will never shop there again

Bought a pair of Nikes they squeak every step wet or dry marks sucks

I bought a safety boots from them like two months ago and after wearing it for one month the boots was like all ripped as if i wore it for a 10 years i went back there and they were so rude to me and in the end they took it and gave me a gift card (they wont give you back your money) so i got another boots for 200$ and after wearing it for like a week my feet were hurting so much so i went back there and there like we cant return anyway i advise everyone to go shop somewhere else (sun-ridge mall)

Bought a pair of Dakota only lasted 6 months and paid 200 dollars I expected better quality will never buy anything Dakota now never had a pair of boots that lasted only 7months.

Only recently I had an issue with a pair of boots my son in law purchased. Customer service was great. I decided to purchase my own work boots through Marks. It has been 18 days since I ordered. My order was taken to the incorrect region and therefore sent back to the return center. According to the CS agent, 'unfortunately', he cannot redirect order but I must start process again and sizes are now gone. Maybe the company is too large to correctly service clients. Zero accountability from CS or courier. I will spend my money elsewhere thanks.

My husband bought a jacket 2 years ago and the zipper needs to be repaired. I bought a fleece this year and the zipper has also broken. Marks is getting cheaper with the quality of their clothes. The seams on t-shirts are not aligned. Figure clothes are coming from china. Will not buy there anymore!

Just awful. I wrote customer service about missing information on the site, and got what looked like a bot response, telling me to phone in the information (I’d given a URL with product name as well). I told them i thought that was a poor response and asked to escalate within customer service. They responded that the link didn’t work for them, and to ‘contact customer service’ (but YOU are customer service!). They didn’t use the product name to trace their website defects, they seem just to fire back useless (and helpless) answers and notch up another ‘responded to customer’. Without actually *responding* to customer. Irritating, not adequately competent, and really not trying to be helpful.