Mark's Reviews 205

Never can find my size of levi jeans. Why?

I was at the Dakota Street store today looking for a particular Denver Hayes sandal that I love and a clerk named Sheana went out of her way to help me. Although the Dakota Store did not have the sandal I was after because I bought it last year, she called all the stores in Winnipeg to try to find it for me. I received a call from her at home and she located my sandal in Ontario and was having it shipped to Winnipeg. I was thrilled! Cannot say enough about the level of customer service. Thank you!!

Just dealt with Keogan at customer service on the phone. So kind and patient and he rearranged my delivery of my pillows to the local Greenwich store. Professional and kind. Thankyou.

Out of stock in most sizes and then a 20 min wait to purchase - sorry

Your quality used to be amazing.Could get at least 5 years out of a tee etc.Now it isn't worth paying the money for.Rather buy 5 shirts at giant tiger then one at Marks and at least three out of 5 at gt would last longer then one at Marks

Ordered two workboots totalling just over $500 with the 25% off sale they were having. Their website indicates that any shipment over $200 will not be "safe dropped." I was surprised to see that my package had apparently indeed, been "safe dropped." I never would have ordered had I known their policy had changed. I was on the phone all day trying to get ahold of someone to fix this. You can't just "safe drop" expensive items onto a busy Toronto street. Boots were gone. I obtained a refund for one of them, but with the sale over, would not be able to purchase for the previous sale price, which was my point in buying with them that day. Will not shop with them again. Odds of actually receiving my order are too low. The amount of HOURS spent on the phone trying to reach their delivery agent (Purolator) and their customer service team were just too much for a workday.

I shopped at Marks for probably 20 years. Loved the product. You have priced me out of your store even with ur veterans discount. I was in peterbough ont last summer had 5 veterans with me. Maybe we could buy a jacket between in. Buy Canadian yah ok. I’m so disappointed with marks especially u have prices me out of ur store

The hull store is never open they can't even follow the hour schedule and I did manage to walk in and saw there's a new woman as manager so I asked her what was happening and why the store is always closed , and how come all the employees quit since she took over the store well she didn't say much but had a very bad attitude so as I was leaving I asked an employee what the managers problem was and just wispered she's a real b****** and doesn't care about any of us here. Now I understand why they are all quitting so cmon marks get someone that knows what there doing in that store , I'm won't go back until that has been done

My order was placed Dec 29th, 2022. Delivery was never made to my condo, they were told no one answered, this is not true my husband is on oxygen and always home, no notice left in my lobby as I checked everyday also no tracking email either. Couple of emails later I was told order was sent back to warehouse, and received Jan.9th2023. As of today's date Jan.27/2023, no refund back on my Visa and interest will be accrued. Don't think I will order anything online from them again. Very disappointed. L. Hickey

Mark's sent me an online offer to receive $15 off when you spent $50. I spent $95 and received the $15 but I didn't realize that they apportioned the $15 discount between all the items purchased so that when I returned one item I lost the pro rata share of the $15 discount even though my remaining items were more than $50. The sales rep and manager in store refused to do anything about it.

zero stars for the online service. Bought ladies boots and a Carhartt toque. Boots came via UPS. Everything good with the boots. I ordered a blackberry toque (burgundy), but was shipped a dark brown one instead. i want what I ordered. i phoned to 866 number only to get I'm sorry but, i'm sorry, i'm sorry. I kept on telling them that their screw up should not have to mean I need to be inconvenienced now. I asked if they could ship me the correct one - NO. I asked if they could ship correct one to nearst location and I'll go exchange - NO. I gave them suggestions but was told NO. All i got was apologies. Do better Marks!!! IF you goof up, make it right!!!!!!

Shocking promotion of Men's "Aggressor" They sent an add to me showing a white male in a flannel shirt with in a very aggresive stance as if he were about to kick the "S*&t" (they won't let me spell it out) out of someone. This is unacceptable! I posted it on facebook and everyone agreed that promoting violence to sell a shirt is totally disgusting and unacceptable. He looked like he was dressing to go out onto the street and start a fight or beat up his wife. Seriously, in 2022? I will never support this, and I'm done with Mark's.

Great selection and variety of clothing for work and casual dress. Very quick shipping and receiving through Canada Post . The items shipped via Purolator entail so many delays, failed deliveries and need for pickup at very inconvenient locations. I order so often from your company, I beg of you to please stop using Purolator !

When I placed the order - for 6" Work Boots - the system displayed my address. Okay.
When I checked the status of the order the next day it showed one address for "billing" and a different (incorrect) address for "shipping".
The alleged customer service reps couldn't cancel the order or redirect it to the correct address.
A refund will take 6-8 weeks.
So basically, the service sucks, the website sucks, and the product was never received.
And I went to the shipper (U.P.S.) who couldn't do anything either.
BTW, Marks wanted feedback on my experience, but when I sent it to them (without any 'bad' words) they refused to accept it. My submission was moderated."

I wish I could give -5 stars. I have been shopping with them for 15 years. Almost every month, I buy stuff from there for my family and myself. Although they never deliver on time, this is the first time they send my package to my old address although I updated the address on the website. Three weeks waiting, noyhing came to my house. I tracked the package and found out it was delivered to my old address. I called them three times. Every time I call, they say we are invistigating. A month later, I recieved an email from a lady called Jessica saying it was my mistake. I got no package, no refund and I paid money for somebody else.
I took a decision not to go there or visit their website whatsoever.
Her Email:
I hope your day is going well so far. My name is Jessica and I am reaching out regarding your recent Marks.com order 2428288040.
After reviewing your file, I understand your old shipping address was entered on the order therefore the couriers were instructed to make the deliveries to that address. Unfortunately, there is no way for us to conduct an investigation into this matter as the deliveries were made to shipping address provided. We are also not able to request that the package be retrieved once delivered.
Going forward we kindly ask that you triple check the delivery address being entered on the order, as we have no way to assist or to process refund(s) for customer mistakes.
We apologize for the inconvenience.

Sincerely,

Experienced something similar to the other reviews. I ordered a pair of online-only work boots. The confirmation email took a few business days to sand and the shipping emails took an additional couple weeks. After checking tracking, I find out that the package was actually shipped weeks prior (soon after I actually placed the order), delivery was already "attempted" (even though I never received a notice or anything similar) and the package was returned to the warehouse. It's now been over a month since it was returned to the warehouse and I still haven't received a refund. I highly recommend spending your money elsewhere.

I wish I would have read these terrible reviews before ordering from Mark’s Work Warehouse because it’s all true! What a nightmare! It took a week for me to get confirmation of my order. Two weeks after my credit card was billed they lost the order and blamed UPS. UPS had no record of the tracking number, so it’s lost somewhere on Mark’s end. I tried to cancel the order or do a return and they wouldn’t because I don’t have my item yet. Customer service was rude and dismissive. The error was on their end, no reason he should have been talking to me they way he did. If you can order directly from the brand you’re buying through Mark’s I would recommend it.

Terrible delivery service and customer service.
Ordered a pair of boots 4 days ago and the order is still in the "processing" status.
SHAMEFUL

Tried to explain I require a bill of sale for purchases made online. Tried to explain, that sending personal info via email merely posts that info publicly to the internet. Asked repeatedly for a bill of sale, was told return and repurchase, store would not accept return since I have no bill of sale. When I requested a bill of sale be mailed to me, Shannon S chose to ignore my request. I have no way of picking a bill of sale out of a worthless email, particularly an email that has come from an insecure source. Perhaps I should rush out and spend $500 for a printer so I can print BOS.
Bottom line here is, I have products, which I paid good money for, no bill of sale for my over $200 purchase, and without BOS no way to seek adjustments on defective merchandise.
"Marks" has made my first online purchase my last. I find it hard to believe that intelligent people would choose to do business like this.
This story goes further, decided to open shipping package to confirm contents only to discover that boots shipped to me must have been returned by a previous customer, they show signs of wear. Pity someone could not clean up someone else's mess before shipping it to some poor unsuspecting sucker. Is this really how e-commerce is supposed to work? I have heard horror stories regarding bad experiences dealing with foreign businesses, but I thought for sure it would be safe to deal with a Canadian entity.
Buyer Beware they will likely do it to you as well. And me without a bill of sale

Ordered two sets of work boots from the Black Friday Sale. The next day I receive an email stating order has been cancelled due to fulfillment issues. What a waste of my time . I will not bother with this ever again.