Marstongroup Reviews 

Wouldn't help with a payment plan I could afford, didn't care about my circumstances, wouldn't answer the phone to me only wanted to deal with web chat, couldn't speak to a supervisor.

I get it's their job to recover money owed. But how do these people sleep at night when they go home, do they go home and think to themselves I've done a good job today.... They honestly must hire the most horrible people without consciences they can find.

Disgusting company when I said I couldn't afford the repayments they said they must take. Their reply was well we will have to charge you another £235 on top for the privilege of not being able to afford the original payments. The poor get poorer because of policies.....

This Company pretends to be nice but in fact just wants payment at any cost - it does not care about your circumstances although it has all these amazing awards displayed on their website which I believe need to be investigated and reviewed- Not only is it inflexible in it's approach in terms of payment but threatens to increase the bill once you contact with bailiff bills unless paid in their stipulated time. I waited over ten minutes with silence to be put in touch with a self proclaimed specialist advisor who did nothing more than what the first 'advisor' requested. So a £45 minor driving offence becomes £280 automatically due to the council sending the paperwork to the wrong address whilst I have serious life threatening surgery due and unable to work - no help at all - just a small mention to Stepchange and left high and dry in terms of chasing it up with the council just before Xmas. A bunch of heartless soulless uncompassionate money grabbing drones in terms of governance there's a lot of work to do. I had no problem paying the extra off but with everything else it's really shitty practice

Not even worth any star bully
vundible and disabled personality disorderspeople.with learning disabilities.brain damage .mentally handicapped. Depression anxiety dysexacuitive syndrome personality disorders.im on benefits don't pay council tax .I moved room sevel times no faulty my own had council tax bills got canceled .move out ten months later get council tax bill try tell council don't owe bill wouldn't lisen or understand my disabilitys said had pay it as I didn't inform them when I did inform them about moving room .not got bill from Marston tryed explain same to them hope they can now understand do right thing as it's wronge as I don't owe this bill

My son had a repayment plan in force. His 2nd payment failed but he went on line and paid the outstanding amount the same day . Marston's then took a 2nd payment the next day. He called them and spoke to someone called Georgina who said that they could refund the over payment as it was paid the same day. This was 2 weeks ago now still no payment and I've had to pay his rent as hes on a limited income which Marston's were aware off at the time . its caused him so much anxiety that hes now struggling again mentally .

This company are unlawful and scum. They literally are cowboys.. Do not hand money to these people they are theives. They can get the police on your door etc. but they are the thieves. DO NOT HAND THEM YOUR MONEY!

I received a debt letter in name of Daniel Danilian ( obviously a made up name) and there has never been anybody of that name at my address, I told them they said if I didn't send them a utility bill one of there people would call to see proof, im really annoyed the way im treated they should get there facts correct, I'm a bedbound woman who cannot get to door. They should be ashamed

Only had 1 as had to. 2 £9 clean air charges equates to over £500 quid. Constant calls but no letters . Rang today to set up a plan want £60 a month which isn't manageable at present. Staff on phone were rude and arrogant.
Absolute parasites

If i could give these unprofessional, power hungry, bullies a zero would pay for it. 1st they have clamped my car on a private property thats not even my address, hp car for a ticket i haven't received. I called the enforcement officer to talk about payment options didn’t want to negotiate, was rude and threatened to tow car which they didn't as car is hp and on private land. This is just beginning, paid fine £625 for a fine which i believe was less, to be told that clamp was tampered with saying it was me that did it, another bully tactic, couldn't be removed. Ive contacted lawyers, police, finance company, watch dog, mechanics just to get situation resolved. Contacted company but no one knows what to do. Just send emails. Was told to remove clamp on my own but thats either going to cost money and no one wants to put anything in writing, as im not going to break the law for these useless company. Government needs to stop giving them power. I just have text message from, must have had an hard life and want to take it out on the whole world bailiff.

A bailiff attended my house on Saturday after receiving texts to pay but no letters to my home. He called me being evasive I had to ask several questions to ascertain who he was - only then did disclose who he was whilst demanding I open the front door. He told me all calls are recorded, that I did receive letters and that I have 24hours to pay not knowing my circumstances or mental health. The councils should hang their head in shame using bailiffs on the vulnerable and low paid!

Absolutely no regard of other humans!
Evil company! People can die or get depressed! Doesn't make a difference to them!

I left the UK in 2021. I apparently drove in a bus lane in 2021. I never recieved a PCN or any notice of the offence.

I recently visited the UK on holiday at my parents house and an enforcement letter arrived to the amount of £174 for a CCJ in my name.

No details of what it was or when. So I emailed them to ask for more information.

There are enough scams these days, why would you just pay a flimsy piece of paper with no evidence.

Marston state only the council or TEC can put a hold on the enforcement action. But a valid query or problem, you cannot ask for things to be paused while you investigate further.

I also emailed the council and they said they take 56 days to reply and the TEC 4-6 weeks. Yet Marston won't pause the account during this period, instead they add on more fees.

I emailed them on Friday 11th October asking them to put my account on hold. They ignored it, did not reply and instead on Monday sent a bailiff and added an extra £235 to the fee.

I live in Thailand, I have a home there and haven't been in the UK for 3 years. Even though I told them this, they keep coming to my retired mother's home and posting letters by hand through the door.

I paid the £174 on Monday. I will not pay any more fees.

But now they keep coming back for the £235 which is a made up fee in my opinion. The debt is paid.

They are bullies and harassing. They have no right to come to an address that I do not live in and stress my parents out.

They said they will go into my Mother's home and take items to sell. And they will clamp my car and stop me driving using ANPR cameras.

I do not have a car, I do not live in the UK. 😂

The bailiff on the phone Mr Wragg said "everyone has a reason not to pay and you've ignored the letters"

I have not.

I did not receive any PCN.

Why would anyone let £99 grow to £409.

Just ridiculous! And look at all their other Trust pilot reviews, it's all the same, they're bullies.

The £99 is paid and £75 admin fee.

Gateshead council should send me the original PCN and have my fee returned to £99.

Marston will then owe me £75... I wonder how easy that is to get back.

Their phone lines divert you to their website and they don't reply to emails.

If they visit my parents again I'll take my own legal action.

It's about time someone stood up to these bullies.

Rang the named enforcement agent, Mr Nicholls, after an envelope addressed to someone else was put through the letterbox. Mr Nicholls was extremely aggressive, despite being told the long-term resident of the property had never heard of the person named on the envelope so the letter had been mis-delivered; and that the resident was a vulnerable adult. Mr Nicholls wrongly claimed the resident had committed a criminal offence by opening the envelope put through their letterbox (incorrect, as it was delivered by hand, not by Royal Mail), shouted at the caller, then put the phone down. Highly unprofessional behaviour.

How dare you come to.my door demanding payment for a parking fine that we knew nothing about. Not my fine yet was told they would be removing items from my house if we didn't pay. £424 for a parking fine that should not have been issued as the driver is disabled and has a blue badge. I was then threatened with if it took too long for me to pay the fine the fine would increase. I am a 67 year old woman who was frankly bullied by their nasty employee. I will be taking this further.

Marston are modern day thugs and thieves taking advantage of working people adding unrealistic costs to a £2 bridge crossing
They should be reported to the police they are thieves hiding behind a collection company
Someone needs to put a stop to their criminal behaviour
I will be going to the press to make their thuggery known to every avenue possible
This should not be allowed to continue

Wouldn't listen to a word iv said as I wasn't the driver of the car
Tried giving the relevant details of my friend who's responsible for the 2x charges which were originally 20 quid now 300 combined

Can't get though to them when calling...cuts off after a few 15 mins on hold and get a call back on average the next day when not expecting it and not prepared while in work
Shameless and shambolic cs agents who are vert one track mind

Money money money only

Biggest bigger

Circumstances not taken into account when again it not my fines...

Horrible horrible company and individual's

I find it difficult to believe this company are allowed to trade. A phone call on my way to work early one morning demanding I make a payment that transpires wasn’t valid.
Ongoing threats from the bailiff insisting on payment being made while I was driving.
Bully boy tactics on the phone that had the opposite effect but the bailiff got himself all worked up. Shocking behaviour & an attempt to intimidate are clearly an acceptable approach. The reviews & 1out of 5 ratings tell a story. It’s those that facilitate them being used that are the problem.

If there was an option to give them less than 1 star I would certainly go for the lowest number. They sent all the enforcement letters to the wrong address and clamped my vehicle for 4 days as a result had to spend lots of money on taxi and lost days from work but when it comes to paying compensation they dont respond to your emails on time and no update for weeks and months. They just misuse the power they have and dont treat customers right/ fair at all.

Terrible company. I received a letter threatening me with the bailiffs as I had apparently broken my payment plan. What they fail to tell you is that when you have payed off an account they don't inform you of this and apparently its not their job to tell you. So because I had another account which they failed to tell me they sent my payments back to the council , so one minute they have transferred my payments to the new account then they decide to stop and like I said send the money to the council . Then threaten me with the bailiffs. I've never missed a payment , I suffer with severe mental health, rheumatoid arthritis, osteoarthritis, fibromyalgia, emphysema, copd, chronic liver disease and they couldn't give a toss. Vile company. They should be shut down

Turned up to collect on a bank holiday Monday when our business was closed. Threats that if we did not pay on the day they would hit us with a charge! I myself was abroad and only answered the call my chance, I paid the debt but was informed I had to pay to prevent further charges! It’s a bank holiday? Not really a working day, I therefore had no need to answer, very underhanded attempt to get further funds. As it happens I was on holiday in Turkey, I told a Turk who was listening that I was being fined 400% interest for using a toll road! He said this would never happen in Turkey! What the hell is happening in the uk!?

Absolute shameful awful company they do no negotiations do not care if you can even afford the payments that they request on their terms I have 2 children and work full time I am on an average salary and given the cost of living crises that's going on I have been told to pay them £234 a month that is a lot of money that I simply cannot afford, I am now in debt with other bills now as they have told me if I do not pay the the bailiffs will take my goods! They have no compassion, very rude staff I cannot get through when u want to call them and the app is completely useless you cant talk to anyone through the chat and even if you tell them you cannot afford such large payments they do not care just rude and threatening behaviour in return! They should be shut down!! They are not even a slight bit professional! They really should be ashamed of the company they work for.