I had to write a review for this company because their customer service is TOP TIER!! I messed up the shipping and needed our masks in 2 days. Lanai was extremely helpful and got me squared away in le... Toon meer
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Lees wat reviewers zeggen
7-10 day shipping: I placed order 9/18. Order filled by company 9/19. order shipped LA USPS 9/26 . order still at LA USPS 9/28. estimated arrival to address 10/2. will arrive late for home - coming... Toon meer
I ordered a couples mask set with an extra black tassel. Upon delivery, I noticed just one mask in my package (and it was gorgeous) but only had 1 of 3 items I purchased. I reached out to their suppor... Toon meer
First of all, the team was great about shipping making sure my masks arrived in time for our event. Then, one of the masks won my husband best dressed! Specifically, "Goblin Masquerade Mask With Water... Toon meer
These will be the hit of the masquerade ball!
I ordered two masks, a couple’s set. They arrived quickly and the quality exceeded my expectations. They aren’t the flimsy type that I’ve ordered from other vendors and had to return. I couldn’t be happier with my purchase!
21 september 2022
Glue Issues
The order came quicker than I excepted which was a positive. The actual product was underwhelming. The left strap separated from the mask the first time I tried it on and the top piece was separating from the mask itself. It looked like the glue wasn’t properly holding the mask itself.
23 september 2022
Masquerade party October in Ny
Beautiful mask look just like pictures and fit great. Also they came quick will definitely order from them again.
14 september 2022
My order never came
I placed an order and was charged for that order and it never shipped. I tried 4 times to contact the seller to no avail.
7 september 2022
VERY FAST SHIPPING!
They were SUPPPERRRRR fast!! I got my order in literally two days. The masks were as purchased they were really awesome and looked exactly like the pictures on the website. My husband told me we have the best masks so far (We’re going to a masquerade) SO GRATEFUL I FOUND THIS SITE.
27 juli 2022
The masks are beautiful!
The masks are beautiful!! But what I appreciated the most was the quickness I received the order!! Thank you so much n looking forward to wearing them next month! Ronda Galloway
30 juni 2022
The mask was beautiful!
The mask was beautiful! It arrived in perfect condition and was even prettier in person. They were out of purple masks and so kindly offered to take the gold mask and add purple details to it, which they did amazingly. I'm so pleased!
29 juni 2022
Beautiful piece
Beautiful piece. They even contacted me to make sure they sent the right one.
1 juni 2022
The products I ordered arrived fairly…
The products I ordered arrived fairly promptly , but I feel the masks that were ordered were not of the quality to justify the price of the products.
17 mei 2022
Masks are super high quality
Masks are super high quality, customer service is very responsive and everything shipped securely.
24 februari 2022
Product was high quality and properly…
Product was high quality and properly packaged to arrive without damages. Everyone loved our masks! They were comfortable and the size was just right.
21 februari 2022
No customer service
No customer service; asked me to leave a phone and message never returned my call. I paid for product did not receive. Still looking for refund.
20 februari 2022
Antwoord van Masqueradestore
Hi Beatrice! According to USPS tracking, your order was delivered to the front door on February 22, just two days after this review was posted. You can view the delivery confirmation here - https://cdn.shopify.com/s/files/1/0738/6159/5439/files/Delivery_Confirmation_-_Beatrice.png?v=1747170653. We’re sorry you had trouble getting in touch, customer inquiries are typically responded to within 24 to 48 hours.
Since your order, we’ve strengthened our customer support and now offer chat and text support with responses within 24 hours, in addition to email. We strive to provide a positive experience for our customers and we're committed to making things right. So, feel free to reach us at hello@masqueradestore.com if you still need help.
First time ordering from here
First time ordering from here, received the masks super quick and they are so cute, would definitely recommend!
Thank you!
9 februari 2022
The mask arrived and are beautifully…
The mask arrived and are beautifully made. Can’t wait to wear them. Truly classic
7 februari 2022
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