Mastertrade Reviews 371

Good price for the consumer unit I ordered and well packed will probably use again.

I am more than happy with the service provided by Mastertrade.

Ordered from this company and tried to cancel before the package had being despatched but they wouldn’t let me and sent it anyway. The package than didn’t arrive to my property and I asked for a refund which they said I had to send the package back which I couldn’t do because I never received it. Also they have no complaints process just a passive aggressive employee on the phone.

Great company been dealing with them for a few months now no issues

Spoke to the guys today what can I say just great customer service thanks

Great service. Next day spot on.

First class products, very prompt delivery, and easy to install.

Mastertrade is a 5 star electrical wholesaler. Amazing prices and quick delivery.

I placed an order for an item which was 100% unquestionably showing in stock, but the day after placing the order I received an email stating that the item was in fact not in stock and there would be a 15 day wait. I replied to the email stating I would begrudgingly wait for the item to come back in stock. I did not receive any acknowledgement to my email.

15 days came and went without any word from MasterTrade so I sent them an email asking when I could expect the item. Several days again past without a reply so I emailed them again. True to form days passed and again no reply. After being ignored twice and now 23 days after placing my order I was forced to raise a PayPal claim (So glad I paid with PayPal).

Funnily enough after being repeatedly ignored I received an email almost instantly after raising the PayPal claim from their Ecommerce Manager, in disbelief that I'd had the afront to raise the claim and to basically say he was washing his hands of it as it was now in PayPal's hands. No apology for any inconvenience, just a passive aggressive and almost insulting attitude and an attempt to push the blame on me for firstly having the audacity to email them on a Thursday (They don't read/reply to emails after Thursday apparently) and then having the brass neck to email them over the weekend (They also don't read/reply to emails on the weekend). I was basically blamed for ordering an item that was out of stock in a mocking email from their Ecommerce Manager, where he went out of his way to bold and change the colour of the words 'Out of Stock' to make his point.

I was expecting an apology, perhaps some attempt to resolve the problem, but instead all I received were accusations and mockery. I replied the item was in stock when I ordered it, otherwise I would not have ordered it. Again I received another curt reply stating that their stock is updated daily so this could not have been the case. I guess the insinuation was I must be either stupid or lying? At this point I realised I was wasting my breath.

So in summary weeks wasted, repeatedly ignored, no apologies and finally insulted by basically being called stupid and or a liar, and I still have a Paypal claim to look forward to. My advice avoid like the plague. Also maybe send their Ecommerce Manager on a customer service course.

Used Master Trade recently really competitive on price, deliveries are normally within the next day or day after, very happy to keep using Master trade 👍

Great price & great service from ordering to collection staff at collection store were very polite and helpful I would definitely use this company again

Great service items arrived the next day as ordered

Great service start to end. Good products at great prices. Delivery we’ll communicated and on schedule

Saw your details online and looked at your prices which were very competitive. Called to have a chat. Ordered what I required. Delivered to me 2 days later all itemised. Am very happy and will use you again, regards, Vincent Fitzpatrick.

Excellent service, always delivered nxt day... Any issues quickly resolved.
Shout out to Paul for fast responses with my orders 😊