I ordered and didn’t check the return situation and unfortunately my item didn’t fit. I reached out and they sorted it straight away for a full refund. Just wanted to put on here as various people h... Toon meer
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Lees wat reviewers zeggen
Ordered a Burberry polo top,it was too big so needed to exchange, this was all done and sorted within a week,great value for money,and great customer service 😀
Absolutely shocking . This is a SCAM site I have paid for 2x Burberry polo tops Delivery allegedly made by DPD missing parcel. Police report filed crime number given 2 months later no resolution... Toon meer
Bedrijf heeft geantwoord
Was unsure on sizing of an item but messaged via Instagram with a few questions and was helped and reassured from the start with quick responses so placed my order item was delivered next day could no... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Matrix Menswear is your premier destination for stylish, high-quality men’s fashion. We offer a carefully curated selection of authentic, premium clothing and accessories from some of the most prestigious brands in the industry, including Burberry, Casablanca and Givenchy. Whether you're looking for casual wear with a modern twist or timeless outerwear, we have the perfect pieces to elevate your wardrobe. Our collection is designed to cater to the needs of the contemporary man, offering the perfect balance of style, comfort, and sophistication. Each item we sell is 100% authentic, sourced directly from trusted suppliers, ensuring you receive the highest quality and craftsmanship with every purchase. At Matrix Menswear, we’re committed to providing a seamless shopping experience with secure payment options, fast delivery, and exceptional customer service. Shop with us today and discover why we’re the go-to choice for fashion-conscious men who demand the best in both quality and style.
Contactgegevens
Verenigd Koninkrijk
- Info@matrixmenswear.co.uk
- matrixmenswear.co.uk
3,9
Goed
184 reviews
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Heeft 60% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Another great purchase !
Bought a 2nd Burberry polo shirt from Matrix Menswear. Great price and quick delivery. Product was exactly as expected. Would highly recommend…
27 oktober 2025
Hassle free and good quality on second item but not first
Very nice that I received a credit note when a small tshirt arrived enormous so I want best pleased that I didn’t get a refund but ok I still got some sort of money back but just don’t think there is much choice at matrix so held out n got a Burberry polo but it was just for the sake of using the credit note as my email said it was for life but it had an expired date of a year when it arrived but overall the qualities really good dnd it arrived very hassle free so good company just need brushing up around the edges but great discount when butting more than one item
21 oktober 2025
Antwoord van Matrix Menswear
Thanks so much for your review — we really appreciate it! 🙌
Please drop us a private message to claim an exclusive discount on your next order.
— Matrix Menswear
Great store
Bought a couple of products from Matrix and always had a great experience.
Great product, great communication, what more do you need? Will be using Matrix Menswear again.
7 oktober 2025
Review zonder uitnodiging
Antwoord van Matrix Menswear
Thanks so much, Pat — we really appreciate your support! Glad to hear you’ve had a great experience with us.
— Matrix Menswear
Matrix Menswear
I recently bought from this company and I’m impressed The quality of the materials is perfect they are so comfy and everything fits. And the customer service was friendly and efficient. I’ll definitely be shopping here again
1 oktober 2025
Review zonder uitnodiging
Antwoord van Matrix Menswear
Thanks for the amazing feedback, Will — we’re so pleased you love the quality and fit. Appreciate you choosing Matrix!
— Matrix Menswear
Antwoord van Matrix Menswear
Hi George,
We’re confused and disappointed to see a 1-star review because we’ve had no contact from you at all about any issue with order #5017. We can’t fix what we don’t know about.
Please email us right away at matrixmenswear@proton.me
with your order number and a brief description of the problem (or reply here with your best contact details). We’ll resolve this for you promptly—whether that’s an exchange, replacement, or refund in line with our policy. Leaving a review without first reaching out feels a little unfair, but we’re here and ready to help.
Burberry T-shirt
I recently purchased a Burberry T-shirt from Matrix Menswear and I couldn’t be happier with the experience. The item arrived quickly, beautifully packaged, and exactly as described — 100% authentic.
What stood out most was the service. Communication was clear and professional, and I felt reassured throughout the process. It’s rare to find an online retailer that combines both genuine luxury products and this level of customer care.
I’ll definitely be shopping again — highly recommended for anyone looking for quality designer pieces with peace of mind.
12 september 2025
Review zonder uitnodiging
Antwoord van Matrix Menswear
Thank you, George! We’re thrilled you’re happy with your Burberry T-shirt and the overall service. Authenticity and peace of mind are very important to us, so it’s great to hear this came across. We really appreciate your recommendation and look forward to serving you again!
Quick delivery and good communication…
Quick delivery and good communication when making an exchange.
8 september 2025
Antwoord van Matrix Menswear
Thanks for the great feedback, Chris! We’re glad your exchange went smoothly and that you were happy with the delivery and communication. We look forward to helping you again in the future!
Rude customer service, have to pay to return, only credit notes or exchanges and have to pay to send back and pay to exchange!
Will never be purchasing again from this company,
Rude customer service, they definitely need some customer quality care training on the handling of responses via email.
You have to pay to return the item (most items are expensive, so you won’t want to risk sending normal/ cheaper options of postage) so I had to pay £10 to send back.
I was not allowed a refund, only a credit note or an exchange (for a £300 item) and then I also had to pay £5 postage for the new item exchanged to be sent out to me,
I’ve never had to deal with this kind of service before.
I will now make sure now to always buy from the main supplier instead of companies like this
You get what you pay for I guess
8 september 2025
Antwoord van Matrix Menswear
Hi Chloe,
Thank you for taking the time to leave a review. We’d like to clarify a few points regarding your order.
All of the returns information you’ve mentioned — including the fact that return postage is the customer’s responsibility and that exchanges carry a small re-shipping fee — is clearly outlined in our Returns Policy, which is available before purchase and again at checkout.
You were not refused a refund; when your return was processed, you selected an exchange rather than a refund. Exchanges do involve additional handling costs, which is why there is a postage fee for sending out the replacement item.
As a small independent business, we operate on very tight margins. This is why our policy is structured this way. It’s also worth noting that your first order was shipped out to you free of charge.
We always aim to be transparent with our customers, and we’re sorry if this was not clear at the time of your purchase. Given the circumstances, we feel this situation doesn’t fairly reflect a 1-star experience, and we’d appreciate it if you could consider updating your review to a more balanced rating.
Best regards,
Matrix Menswear
Break consumer customer law.
Avoid, absolute disgrace of a company. breaking UK consumer law by not issuing refunds on sale items. Continually lied on emails. Never will I return.
29 augustus 2025
Review zonder uitnodiging
Antwoord van Matrix Menswear
Hi Andrew,
We’re disappointed to see this review as it doesn’t reflect the full situation. You opened a payment dispute with your bank, which meant we were legally unable to process a refund until the case was resolved. Once the case was closed in our favour, we immediately issued your refund as promised.
To suggest that we “lied” or refused a refund is simply untrue — the delay was entirely due to the dispute process that you yourself initiated.
We pride ourselves on being transparent and fair with all customers, but when a case is open, refunds cannot be processed until it’s legally cleared. Despite this, you did receive your refund in full.
We hope this clears up any misunderstanding.
Kind regards,
Matrix Menswear
Excellent value for money shipping very…
Excellent value for money shipping very fast I'm very impressed that I recommended two family members who also purchased the same Burberry Ansdell Hoodie in pastel blue. Will defiantly shop here again.
21 augustus 2025
AWFUL SITE THEY STEAL MONEY
AWFUL SITE THEY STEAL MONEY
I purchased a sweatshirt for £198 and £5 delivery charge. Upon receiving the item i found it was too small so the day after I sent it back. They accepted the return and asked me to pick something else from their website. I explained I didn’t want anything and just want a refund. I received a email explaining they refunded me of £193. When I checked my email I seen they taken £5 for no apparent reason. I’ve sent a email for an explanation to which I haven’t received a reply . So stay clear and shop from reputable stores. Oh and it cost me £11 to send back so all in all I’m out of pocket.
23 augustus 2025
Review zonder uitnodiging
Antwoord van Matrix Menswear
Hi Nicholas,
We’re sorry to hear you feel this way. To clarify, all of our returns terms are clearly outlined in our policy before purchase. Shipping costs are non-refundable, return postage is the responsibility of the customer, and we apply a small restocking/return handling fee (usually £5–£10) due to the very tight margins we work on.
In your case, the £5 fee was applied in line with this policy. While we always encourage exchanges to avoid additional costs, refunds are still available subject to these conditions.
We understand returns can be frustrating, but we do our best to be transparent and fair with all customers. If you’d like us to review your case again, please contact our team directly and we’ll be happy to check further.
Antwoord van Matrix Menswear
This review is completely false and misleading. All products we sell are 100% authentic and sourced directly from official suppliers. We have never had any verified issue with authenticity, and this claim is entirely unfounded.
We kindly ask that this review be removed as it is inaccurate and damaging.
Item came quickly and was exactly as…
Item came quickly and was exactly as advertised. Would certainly order again from Matrix
12 augustus 2025
Antwoord van Matrix Menswear
Really appreciate this, Paul. Great to hear your order arrived quickly and matched expectations perfectly. We look forward to helping you pick your next piece!
Antwoord van Matrix Menswear
Thanks Kevin! Great to hear the item was perfect and reached you quickly. We really appreciate your support and look forward to your next order.
Great service
Great service! Much better than the service I recieved at Flannels when I tried to order the same t-shirt multiple times for my son’s birthday. Will shop here instead now! Fast delivery, seamless tracking, excellent product! My son is very happy
28 juli 2025
Antwoord van Matrix Menswear
Thanks so much, Hannah. We’re delighted your son is happy with his gift and that our service stood out for you. Fast delivery and seamless tracking are exactly what we aim for — we’ll be glad to see you shop with us again soon.
Fantastic customer service
Fantastic customer service, I ordered some Fendi shorts which were lost by the courier, no fault of Matrix Menswear. When I made this clear, after the courier refused to help, Matrix re-sent me a pair of the same shorts with next day delivery. Very impressed!
30 juli 2025
Review zonder uitnodiging
Antwoord van Matrix Menswear
Hi! Thanks so much for the great review — we're really glad we could get that sorted quickly for you.
As a small thank-you, we’d love to offer you a surprise discount on your next order. Just drop us a quick message or email and we’ll get it sorted for you.
Appreciate your continued support!
— Matrix Menswear
Very good service
Ordered a few items, always been great quality and on time. Had 1 issue with a recent order that was resolved quickly and had my item in time.
10 juli 2025
Review zonder uitnodiging
Antwoord van Matrix Menswear
Hi Kie,
We really appreciate your kind words and continued support! Great to hear your recent issue was quickly resolved.
As a thank you, we’d love to offer you a surprise discount on your next order — just drop us an email and we’ll get that sorted for you.
— Matrix Menswear
ordered an item a week ago, not even shipped yet
ordered an item a week ago, paid for express shipment, since then no clear updates about a shipping date. Awful communication by mail, clearly shipping a package to Europe is a hard task regarding any custom fees...
Now flagging my review as defamatory, while the replies on my mails were insanely slow.
Only after I put up a genuine review about my expierence you guys were able to react fast…
Again, get your stuff elsewhere ;)
16 juli 2025
Review zonder uitnodiging
Antwoord van Matrix Menswear
Thanks for your feedback, and we're really sorry for the delay and lack of communication — we completely understand how frustrating that must have been, especially after paying for express shipping.
Your order was temporarily held due to a fraudulent activity flag that was automatically triggered by our system. While this turned out to be a false alarm, it did slow things down initially as we have to be extra cautious for the safety of all customers.
To add to that, we were also in the middle of transitioning to a new courier partner at the time, which meant we had to reconfigure our shipping codes and systems — and unfortunately this caused some additional disruption to processing timelines.
We’re truly sorry for the inconvenience and are working hard to make sure this doesn’t happen again.
We’ll follow up with you directly via email to ensure you’ve received everything and to see if there’s anything else we can do to make this right.
Thanks for your patience,
Matrix Menswear Team
Brought a T-shirt from matrix menswear…
Brought a T-shirt from matrix menswear delivered by DPD to a post office. On collection the packaging was damaged in a number of places . So when I opened it up the T-shirt was also damaged.
Sent T-shirt back and was fully reimbursed.
1 juli 2025
Review zonder uitnodiging
Antwoord van Matrix Menswear
Hi Sam,
Thanks so much for the honest review. We're really sorry to hear about the condition your parcel arrived in — unfortunately, this was down to the courier, but we completely understand how frustrating that must’ve been.
We appreciate you still leaving us a solid review, so as a gesture of goodwill, we’d love to offer you a surprise discount on your next order. Just get in touch with us directly and we’ll sort that for you.
— Matrix Menswear
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