Ordered from MatrixMenswear and really happy with it — item was authentic, delivery was fast. I did have to return something and was a bit wary given some of the negative reviews about returns, but ho... Toon meer
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Lees wat reviewers zeggen
The team gave me an excellent service regarding me returning an item due to me changing my mind. The product came quickly and the refund was felt with professionally and speedily. Highly recommend
I ordered and didn’t check the return situation and unfortunately my item didn’t fit. I reached out and they sorted it straight away for a full refund. Just wanted to put on here as various people h... Toon meer
Bedrijf heeft geantwoord
Absolutely shocking . This is a SCAM site I have paid for 2x Burberry polo tops Delivery allegedly made by DPD missing parcel. Police report filed crime number given 2 months later no resolution... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Matrix Menswear is your premier destination for stylish, high-quality men’s fashion. We offer a carefully curated selection of authentic, premium clothing and accessories from some of the most prestigious brands in the industry, including Burberry, Casablanca and Givenchy. Whether you're looking for casual wear with a modern twist or timeless outerwear, we have the perfect pieces to elevate your wardrobe. Our collection is designed to cater to the needs of the contemporary man, offering the perfect balance of style, comfort, and sophistication. Each item we sell is 100% authentic, sourced directly from trusted suppliers, ensuring you receive the highest quality and craftsmanship with every purchase. At Matrix Menswear, we’re committed to providing a seamless shopping experience with secure payment options, fast delivery, and exceptional customer service. Shop with us today and discover why we’re the go-to choice for fashion-conscious men who demand the best in both quality and style.
Contactgegevens
Verenigd Koninkrijk
- Info@matrixmenswear.co.uk
- matrixmenswear.co.uk
4,0
Goed
188 reviews
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Heeft 60% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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I was sent the wrong size and had to pay...
I was sent the wrong size and had to pay to return it... I did ask for a pre paid label, but got told to pay postage and they would reimburse.. Felt a bit weird asking for £6 back, but they probably knew that!... Would be one star but gave an extra star for the good choice on their site.
Also, to clarify, the return process is long-winded...
5 mei 2025
Antwoord van Matrix Menswear
Hi Martyn,
Thanks for taking the time to leave a review — we genuinely appreciate all feedback.
Just to clarify, we reached out to you right away regarding this issue and were waiting on a few details (such as postage proof) in order to reimburse you fully for the return. We're always happy to cover the return cost when the incorrect item is sent — that’s part of our policy.
As a small business, we currently can't provide prepaid labels upfront, but we always make sure to reimburse postage as soon as it’s confirmed.
Sorry again if the return process felt long — our email may have landed in your junk folder, which can sometimes cause delays.
We’ve also reached out to you directly with a goodwill offer — we really do value your support and hope to welcome you back soon.
— Matrix Menswear
Antwoord van Matrix Menswear
Hi Jenevieve,
Thanks so much for the kind words! We're really glad to hear your order arrived quickly and that you were happy with the price — that’s what we aim for every time.
Appreciate your support and hope to see you again soon!
— Matrix Menswear
Great product great price genuine gear
Great product great price genuine gear.
What's more to say
28 april 2025
Antwoord van Matrix Menswear
Hi David,
Thanks for the great review! We're really pleased to hear you were happy with both the product and the price — it means a lot to us.
Appreciate your continued support!
— Matrix Menswear
Excellent delivery time
Excellent delivery time, my t shirt looks and fits perfect, thank you
28 april 2025
Easy to navigate website
Easy to navigate website. Fast delivery.
24 april 2025
Review zonder uitnodiging
Antwoord van Matrix Menswear
Thank you! We're really pleased to hear you found the website easy to use and that your delivery was fast — that's exactly what we aim for.
— Matrix Menswear
Great service and delivery
Great service and delivery, also exchange process was good, will shop again
31 maart 2025
Antwoord van Matrix Menswear
Thanks so much for your review! We're really glad we could get your size sorted with a quick turnaround. Appreciate your patience on the return side — we’re always working to make the process as smooth as possible.
Hope to have you back again soon!
— Matrix Menswear
Placed order then it come up to big on…
Placed order then it come up to big on me so exchanged for size down with a very quick turn around. Had go pay all the postage but I always accept that with online shopping. Will use again.
3 april 2025
Antwoord van Matrix Menswear
Thanks so much for your review — really glad we could get the right size out to you quickly! We appreciate your understanding around return postage — and it’s great to hear you’re happy with the overall service.
Looking forward to getting you sorted again soon!
Antwoord van Matrix Menswear
Appreciate the kind words — great to hear your order arrived quickly and you were happy with the service!
Thanks again for shopping with us — we look forward to seeing you back soon.
Highly recommended, excellent efficiency and reasonable.
The customer service was bang on. The service overall was great. No disappointment. Highly recommended to everyone. Good OG designers. Tags and everything. Thanks
26 maart 2025
Antwoord van Matrix Menswear
This one made our day — really appreciate you taking the time to leave such a solid review! Glad the service hit the mark and that you were feeling the quality. We take pride in keeping it authentic, from the OG designers to the finer details.
Thanks again for the recommendation — means a lot.
I purchased Loewe tshirt from them it…
I purchased Loewe tshirt from them it said on the website 100% authentic
Had it verified and checked once tshirt was delivered it’s 100% fake do not buy from here I contacted Loewe they replied We kindly inform you that MATRIX menswear is not listed in our official wholesalers.
12 maart 2025
Antwoord van Matrix Menswear
New EDIT - We understand you mentioned reaching out to Loewe directly. Please note that many brands will only acknowledge retailers they’ve partnered with directly, and not necessarily third-party stockists or wholesalers—this does not mean items from other sellers are automatically inauthentic.
That said, we’d be happy to investigate this further. Please send us the item back for verification, and if you’re not satisfied, we’ll offer a full refund.
Dear Nini,
We take authenticity very seriously at Matrix Menswear, and we stand by the fact that all our Loewe products are 100% authentic. Our items are sourced directly from one of the most trusted suppliers in the UK, who also supply to some of the biggest, most reputable resellers in the industry.
Regarding your claim of verification, we would appreciate further clarification on who or what method was used to authenticate the item. Many third-party authentication apps and online services are not reliable and often inaccurate, as they do not have direct access to Loewe’s manufacturing details, official product logs, or brand-specific authentication techniques.
We would love to assist you further—please reach out to us directly so we can resolve this matter properly. We are committed to customer satisfaction and ensuring all our customers shop with confidence.
EDIT: Since the item was never returned and no credible verification has been provided, it’s clear the claim was based on inaccurate information. We remain confident in the product’s authenticity and stand by the integrity of everything we sell.
On time
I have successfully obtained my package promptly, and it was placed in the designated location as requested.
4 maart 2025
Antwoord van Matrix Menswear
Glad to hear your package arrived promptly and exactly where you requested — we always aim to make the process smooth and hassle-free.
Thanks for the great feedback, and we’ll keep pushing to earn that fifth star next time!
Really good service & quick delivery
Really good service & quick delivery. Easy to use
16 februari 2025
Review zonder uitnodiging
Antwoord van Matrix Menswear
Thanks for the kind words — great to hear you found the service smooth and delivery quick! We’re glad everything was easy from your side.
Appreciate you shopping with us — hope to see you back again soon.
Very quick and secure experience…
Very quick and secure experience throughout the full chain-keep it up!
8 april 2024
Review zonder uitnodiging
Antwoord van Matrix Menswear
Thanks a lot for the great feedback — really pleased to hear everything was quick, secure, and smooth from start to finish. That’s exactly what we aim for.
We appreciate the support and will definitely keep it up!
Antwoord van Matrix Menswear
Thanks for the great review — glad you were happy with the Burberry shorts, the price, and how quickly they arrived!
Appreciate you choosing Matrix Menswear — hope to see you again soon
Antwoord van Matrix Menswear
Appreciate the feedback — great to hear everything was fast, efficient, and hassle-free. That’s exactly the experience we aim to deliver.
Thanks again for shopping with us!
Came in 2 days from ordering them fully…
Came in 2 days from ordering them fully authentic good rates get involved.........
29 januari 2025
Antwoord van Matrix Menswear
Appreciate the review — glad to hear your order landed fast and you're happy with the quality and rates. Love the energy!
Thanks for the support — and yes, 100% authentic always. 🔥
Antwoord van Matrix Menswear
Thank you for your fantastic review! We’re so happy to hear your experience was hassle-free and brilliant from start to finish. We look forward to serving you again soon! 😊
Antwoord van Matrix Menswear
Thank you for your feedback! We're glad to hear you’re satisfied with our service and security. We appreciate your support and look forward to your next order! 😊
Haven’t received my order was done on…
Haven’t received my order was done on the 15 December
17 december 2024
Antwoord van Matrix Menswear
Hey, please contact us immediately as our fulfilment is spot on and errors like this do not occur lets sort this out email us or drop a Instagram DM to us
look forward to your message to resolve this issue for you
kind regards
Brilliant product wonderful service and…
Brilliant product wonderful service and delivery
30 december 2024
Antwoord van Matrix Menswear
Thanks so much for the kind words, message us we will provide you with a discount off your next order !
Kind regards
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