Max Spielmann Reviews 

Great customer service with a smile.
Went into Blackpool store inside tesco, where Faye helped me order a photo book...
She shared the fun of making it up along with the memories I was saving....
A lovely lady , worth going to visit .....

The assistant Donna was unbelievably helpful.
I’m not brilliant with tec,but there was no problem as she done and explained everything.
Wonderful service all round.
Very friendly assistant.

Visited the Maghull Max Spielmann today and was served by the new manager Mandy, she was absolutely amazing, she couldn’t do enough, and we had a laugh as well, excellent customer service from start to finish, I will definitely be back, she was patient and kind and dealt with other customers with the same respect, she needs a pay rise, just for being her!! You don’t get many employees like her now, keep hold of her, she’s special, thank you Mandy xxx

I was in the Inverness tesco (Golden Mile) on the 4th July and a wee corner of the shop is Max Spielmann. The service I received from the guy (sorry i didnt get your name, but hes is young, tall and has a beard) was absolutely outstanding, he helped me get my photos, he was helping others get their photos. He have a lovely manner with everyone. So a big shout out to him.

Bash 3765 Halifax Asda
Went to have some photos copied due to a recent bereavement for relatives etc.
I had the good fortune to meet Bash.
Immediately recognised him as a true professional, his customer service skills are excellent, he comes across as a very caring person.
The skills he used to enhance the photos are excellent.
The finished work is outstanding.
Thank you Bash from both myself and my wife Angela

Called in maxspileman today Coalville to have passports done first class service everything was handled with care

Thanks Josh

Went here on the 2nd July for passport photos. This was in the glenrothes shop.
Linda was fantastic she informed me they offered passport assistance. She renewed my passport for me online. They sent my old passport away as well. I received my new passport 6 days later. It was faster than doing 1 week fast track through the post office. Great friendly service from Linda thank you for your help.

I hadn't used a photo booth in 10 years and how haven't they come on!
I did have some 'user error' issues plus an odd technical difficulty but Stephen in customer support was amazing. Within minutes of reporting my issue he had written back offering a resolution.

I spent ages trying to crop my
photos at home ready to print so they would fit into smaller frames which were a present. Ash at Brookfield, Cheshunt effortlessly helped me and produced the perfect result first time round! All done speedily and with good grace.

Kathleen's has given us exceptional customer service every time we visit and require assistance even under pressure working by herself.
Meadowhall Sheffield.

What a lovely experience I’ve had from Diana Q, she went above and beyond! She helped me print my photos off, pick some beautiful frames then she took the time to put all my photos in the frames, sellotape the back to avoid the photos sliding! She was so friendly & we had a lovely chat while waiting! I hope to see her again when I come back

I would advise anyone not to pick the glitter mug, as it goes over your tiny pictures, feels cheap, and cannot be put in the dishwasher. However, the customer service I received upon my review, was excellent, and I am happy to say the end result is to my satisfaction.

Gentleman really kind when I had to go back with photo he did this morning for me. It was completely my fault. Gave wring size and he was very understanding

Just tried to use in sainsbury Chesham, took money £10 then machine broke, engineer called, how do I get my £10 back ??

Max Spielman photograph machine in Tesco Polmont. Beware if you have been directed to a third party site. This site TOTALAV is a malicious virus that they are aware of & trying to deal with it.
Customer Care (Timpsons) replied to my issues with this promptly which has now given me the confidence to deny this company any payment they THINK may be due.
TotalAV has requested more information to verify my true experience with them.
I have now raised a case for refund through PayPal. The information TOTALAV is personal information and for my security this will not be forwarded, especially when Max Spielman (Timpsons) regard them as using a malicious virus to invade their product

Great experience at the Loughborough Branch , such helpful guys, really great passport photo taken professionally , available instantly as a digital code to use online along with four professionally printed cut out photos, given in a little wallet. Perfect!
Of course as soon as you get your new passport photo you find your passport….. but the guys in store also gave me great advice on what to do if you have lost it.
Really impressed and such helpful team members at this branch .

Ordered 2 photos as a gift and they never turned up. Now requesting a refund. What ever happened to the photos I ordered?

I usually don’t write reviews, but I have to to write one for this company.
Last week, I had issue with one of self-service kiosk in one of stores in London.

My photos stop to print halfway through, I thought I lost my money because I wouldn’t never heard about them. I send an email, I got responses one day after.
With the offer refund or voucher.

I would like to say thanks to Stephen and Barry.

I visited the Gray's shop (Unit 28B, West Mall, Greys Shopping Centre, West Mall, Greys RM17 6QE) last week (Tuesday evening) to print photos of my child. Unfortunately, the experience was extremely upsetting for both my son and me.

My son is autistic and requires close supervision, as he may not always understand boundaries.

While I was engaged with another staff member at the photo kiosk, my son accidentally touched something on the till.

In response, the staff member at the till slapped his hand and called him “a little thief”. I found this behaviour completely unacceptable and distressing.

At the time, I was already managing the printing process and could not manage two things simultaneously, which the staff member could clearly see.

I would expect empathy, understanding, and professionalism in such situations, especially when dealing with a child.

I have also observed this staff member behaving discourteously towards other customers from ethnic minority backgrounds.

On one occasion, customers who arrived after 5:00 pm were made to feel unwelcome, with comments suggesting that they would cause staff to miss their bus and that next time they would put both stutters down.

However, as your shop’s opening hours clearly state that it is open until 5:30 pm, customers should reasonably expect to access services without feeling rushed or discouraged.

This behaviour is unacceptable and does not reflect the standards of customer service expected.

As a paying customer, I do not expect to be treated in this way.

I called them and said I was going to send them an email for prints. I went to the location 2 hours later (Granger Street, Newcastle Monument)and was told they had deleted the email. I wasn't happy, but sent them again to the shop. I was then told the emails had no attachments, even though I was looking at the email I forwarded, with the attachments. The tone in all of the responses was passive-aggressive by one particular woman. So I went to another shop and followed the same process, and mysteriously, the same emails had attachments. To clarify, I have a B.A. Hons in graphic design, so I know what I am doing. I'd never return, as the customer service was really poor and a complete waste of my time. Also, the basic knowledge of the staff was mind-boggling. One lady did offer some kindness, but the person I assume is the manager has zero customer service skills. P.S. I also used to work in a printing shop exactly like this. Calling people darling in a passive-aggressive manner is so transparent and will lose you many, many customers.