Maya deluxe made purchasing a wedding dress really simple. There was an issue with the first item received but they had an easy returns process and I was able to get a replacement really easily. Love... Toon meer
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I recently purchased 6 lovely dresses for my bridesmaids online and I had added the wrong colour belt into my order, I emailed the team and lovely Anna fixed my issue straight away she switched out... Toon meer
Bedrijf heeft geantwoord
Isabelle was incredibly helpful when I required a last minute exchange on a bridesmaid dress that was purchased in January 2023. She went out of her way to keep me informed about every step of the pro... Toon meer
Bedrijf heeft geantwoord
I wish I could give 0 stars. I placed an order back in November, and it’s now almost May – still no package. I’ve received repeated promises that it would be shipped, but nothing ever happens. No hone... Toon meer
Bedrijfsgegevens
Over Maya Deluxe
Geschreven door het bedrijf
We are Maya Deluxe – a premium British Fashion Brand. We’re obsessed with bringing you beautiful romantic pieces that we hope will capture your imagination as much as they do ours.
Our collections are epitomised by our signature sequins and our intricate hand embellished designs. Timeless, elegant dresses with a touch of vintage boho charm are what we do best.
All our dresses are designed in house at our studio in Manchester – the traditional home of the British textile industry.
The creative process starts with an act of the imagination that is brought to life by our talented design team. From sketch, to fabric selection, to fitting and production, each dress is a labour of love. Our mission is to create magic! – Enchanting pieces, worthy of being part of your special day.
Contactgegevens
32 Broughton Street, M8 8NN, Manchester, Verenigd Koninkrijk
- customercare@mayadeluxe.co.uk
- mayadeluxe.com
4,2
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114 reviews
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Amazing experience
Ordered two dresses from this site and they both arrived very quickly. The quality of the dresses are amazing and very true to size.
Customer service is very quick to respond to any questions and very helpful
My experience with this company has been really good and would highly recommend them
I would definitely consider ordering more items from this site if I ever needed them!
27 januari 2024
Review zonder uitnodiging
Antwoord van Maya Deluxe
Thank you for sharing your experience with us on Trustpilot. We genuinely appreciate your candid feedback and want to express our gratitude for choosing us :)
- Maya Deluxe x
Ordered from Maya a second time
Ordered from Maya a second time after wearing one of their bridesmaid dresses to my best friend's wedding. Their party dresses are stunning. Can't wait to wear my new dress for my Christmas party!
29 november 2023
Review zonder uitnodiging
Antwoord van Maya Deluxe
Hi there,
Thank you so much for taking the time to leave this feedback.
We are delighted to hear we could be part of so many important moments.
We hope you have a fab Christmas party, we just know you'll look lovely.
Please reach out if there is anything further we can do for you.
Kind regards,
Maya
Chloe and Anna both were fabulous
Chloe and Anna both were fabulous. Customer service is brilliant. I queried if my order had gone through and heard from both ladies really quickly. And my dresses are arriving tomorrow, so I’m chuffed. Thank you so much 😊
8 november 2023
Review zonder uitnodiging
Antwoord van Maya Deluxe
Hi Charlotte,
Thank you so much for taking the time to leave this review.
I will make sure that these comments are passed onto Chloe & Anna's line manager who will be thrilled to hear you were so pleased.
Please reach out if there is anything else we can do for you.
Kind regards,
Maya Deluxe
This brand's dresses are very unique
This brand's dresses are very unique. It's very popular in my store.
Chloe Williams helped us arrange shipping. Thank you for your cooperation.
4 november 2023
Review zonder uitnodiging
Antwoord van Maya Deluxe
Hi there,
Thank you for leaving this feedback.
Please reach out to us if there is anything else you need!
- Maya Deluxe
Isabelle was amazin at helping me
I inquired about a product and Isabelle responded in a timely and polite manner and was knowledgeable about the products offered.
1 november 2023
Review zonder uitnodiging
Antwoord van Maya Deluxe
Hi Ani,
Thank you so much for taking the time to leave us this review.
I will make sure this feedback is passed onto Isabelle's line manager who will be thrilled to hear this.
Please reach out if there is anything else we can do for you.
- The Maya Team
very very fast and helpful
24 oktober 2023
Review zonder uitnodiging
Antwoord van Maya Deluxe
Hi Roisy,
Thank you for taking the time to leave this review.
I am so glad we were able to help you.
If there is anything else we can do for you please do not hesitate to reach out.
Kind regards,
Isabelle
Return parcel issue
There was an issue with a parcel I had sent back for a refund and it was resolved super quickly. Isabelle was brilliant in helping sort the issue out.
25 oktober 2023
Review zonder uitnodiging
Antwoord van Maya Deluxe
Hi Bethan,
I am so sorry to hear that there was an issue with your returned parcel, but I am so glad we were able to have that sorted for you.
Please reach out if there is anything else we can do for you.
Kind regards,
Isabelle
Isabelle was incredibly helpful!
Isabelle was incredibly helpful when I required a last minute exchange on a bridesmaid dress that was purchased in January 2023. She went out of her way to keep me informed about every step of the process, confirming when orders were received, posted, refunded etc. I’ve never had such a brilliant returns/exchange process with such great communication! Thanks Isabelle! I will be purchasing from Maya Deluxe again!
24 oktober 2023
Review zonder uitnodiging
Antwoord van Maya Deluxe
Hi Laura,
Thank you so much for taking the time out of your day to leave this review.
It's so lovely to hear you were happy with the service you received from Isabelle, I will make sure that this is passed onto her manager.
Please let us know if there is ever anything we can do for you.
Kind regards,
- The Maya Deluxe Team
“Isabelle” a WONDERFULL customer service
I received a really great and quick response from (Isabelle) In maya deluxe customer service and she really help answering my questions and solving all the problems I faced In Maya website during my online shopping.
Thank you so much Isabelle. 🤍
24 oktober 2023
Review zonder uitnodiging
Antwoord van Maya Deluxe
Hi Lama,
Thank you so much for taking the time to leave this review.
I will make sure this is passed onto Isabelle's line manager who will be thrilled to hear such lovely feedback.
Please let us know if there is anything else we can do for you.
Kind regards
- The Maya Deluxe Team
Second order with Maya
Second order with Maya, never disappointed. Keep it up!
23 oktober 2023
Review zonder uitnodiging
Antwoord van Maya Deluxe
Hi there,
Thank you so much for taking the time to leave this review.
I am so pleased to hear that you were happy with your item.
Please do reach out to us if there is anything else you need.
Kind regards,
Isabelle
Isabelle was beyond helpful
Isabelle was beyond helpful. She went above and beyond to help with my issue.
18 oktober 2023
Review zonder uitnodiging
Antwoord van Maya Deluxe
Hi Jane,
Thank you so much for taking the time to leave this review.
I will pass this onto Isabelle's line manager who will be over the moon to hear your feedback.
Please do reach out to us if there is anything else we can do.
- Maya Deluxe
Isabelle was really helpful
Isabelle was really helpful, checking stock on different dresses for me, nothing was too much trouble.
18 oktober 2023
Review zonder uitnodiging
Antwoord van Maya Deluxe
Hi Katy,
Thank you so much for taking the time to leave this review.
I will pass this onto Isabelle's line manager who will be thrilled to hear this.
Please reach out if there is anything else we can do for you.
Kind regards,
- Gemma
The most Stunning dresses!
The most Stunning dresses! Love the website and the customer service is brilliant! Will definitely be buying here again!
14 oktober 2023
Review zonder uitnodiging
Antwoord van Maya Deluxe
Hi there,
Thank you so much for leaving us this review.
I am so glad to hear you were happy with the dresses you purchased from us, and the customer service you were provided.
If there is anything else we can do for you, please reach out.
- The Maya Deluxe Team
Excellent for customer service
I cannot thank this company enough. I had a bit of a situation with a bridesmaid and their help with the returns has been amazing and thoughtful. I cannot thank Chloe enough for all her emails and help.
9 oktober 2023
Review zonder uitnodiging
Antwoord van Maya Deluxe
Hi Verity,
Thank you so much for taking the time to leave a review.
I will make sure that this feedback is passed onto Chloe's line manager who will be thrilled.
If there is anything else we can do for you please reach out.
- Isabelle
Isabelle was very helpful and quick to…
Isabelle was very helpful and quick to respond to my enquiry and help me resolve my issue. :) thank you again
13 oktober 2023
Review zonder uitnodiging
Antwoord van Maya Deluxe
Hi there,
Thank you for taking the time to leave us this review.
I will pass this on to both Isabelle and her line manager, who will be so happy to hear this.
If there is anything else you need from us please reach out.
- Gemma
DO NOT USE
So I ordered my wedding dress from this company costing just over 200 pounds. Delivery was prompt with no issues. The dress itself was absolutely beautiful. It was very difficult to get it on so I'm not sure if it was true to Size.
During the wedding service in church the dress started to fall apart. I was absolutely mortified. The sequins all came off onto the floor. There was cotton hanging from the arms that I tried to get rid off but in the end just had to break it off. I was very embarrassed and my husband was disgusted. Soon as I got home I took it off and threw it away.
23 september 2023
Review zonder uitnodiging
Antwoord van Maya Deluxe
Hi Jan,
We are sorry to hear that this has been your experience with one of our dresses, we appreciate that it must be frustrating for you.
We have yet to see that you have yet to reach out to our customer care team. Would you please be able to get in touch via email so we can discuss this in further detail? Contact@mayadeluxe.com
Kind regards,
******** ADDED 17/10/23 **********
Hi Jan,
We have attempted to reach out to you but have unfortunately received no response.
Just in case your email address has been passed through incorrectly, would you be able to reach out to us at Contact@mayadeluxe.com
We are devastated to hear this has happened, and we cannot apologise enough.
We are eager to find out exactly why this has happened, as we have not had a report of this previously.
Please do reach out to us at your earliest convenience.
Isabelle.
Beautiful Maya Deluxe dress…
Absolutely beautiful Maya Deluxe dress it fitted really well and was true to size.
We purchased these dresses for the older girls and the Maya dresses for the little girls too and they received many compliments wearing them.
I also needed to contact customer service for a small issue and they they were very quick to respond and dealt with my issue brilliantly.
21 september 2023
Review zonder uitnodiging
Antwoord van Maya Deluxe
Hi Sofia,
Thank you for taking the time to leave us your review and we appreciate your kind feedback and we are so happy to hear that you are satisfied with our products!
I'll be sure to pass this review over to our customer care team on your behalf.
Have a great day!
Kind regards,
isabelle.
Contacted customer service,about…
Contacted customer service,about availability of a dress , super quick response and sooooo helpful ! Thank you 😊
19 september 2023
Review zonder uitnodiging
Antwoord van Maya Deluxe
Hi Dawn,
Thank you so much for taking the time to leave us this review, I am glad to hear we could help!
If there is anything else we can do for you please let us know.
Kind regards,
- Isabelle
Really disappointed with service
Ordered a wedding dress on Monday and website stated next day delivery before 3PM. You have no option to change it and charges you £6.99. It’s Thursday now and no dress. No contact number to call either. Sent a message through the website and had email yesterday asking for my order reference. Provided it straight away and still waiting for a response. Not good when it’s your wedding dress that you have ordered. Taking the shine of what should be a really exciting time!!!
Update. After posting this. Email received. Dress not in stock and refund on its way. So disappointed
21 augustus 2023
Review zonder uitnodiging
Antwoord van Maya Deluxe
Hi Michelle,
We firstly wanted to apologise for your experience with us, and for the time it has taken to get back to this review.
The reason for the delay was not in any way to ignore your valid complaint, but because we wanted to make sure that when we responded, we could detail the changes we have made as a company to address the points you have made.
During the time of your order Maya deluxe migrated from one platform to another, which caused numerous issues, including the one you had experienced. Whilst issues like this are unpredictable, we also agree that we could have handled it better, and provided the customer service you needed and deserved.
As a result of this review we have added our contact number to several pages on the website, including to the top banner of every page. We will also be shortly adding several postal options to the Maya website, including free delivery.
I know that we can never undo the issues and inconvenience we have caused, but if you do decide to shop with us again, we would look forward to the opportunity to show you what Maya really stands for, and the quality service we are able to provide.
Kind regards,
The Maya Deluxe Team
AVOID AVOID AVOID!!!!
AVOID AVOID AVOID!!!!! Paid for a dress and paid the £6.99 royal mail special delivery they charge (there is no other postage option) 5 days later I still haven't received the dress despite paying for it to be delivered the next day, check my account it says processing order so send a message through 'contact us' no response so send an email and receive a computerised response telling me how to log into my account, I thought ok I'll check again incase it's been updated, there is no change. So I email and then receive a reply saying it's out of stock!!!!! How can it be out of stock when you've allowed me to order it and pay for it????? A week later and I still havent received a refund so now I'll have to go through my credit card company. Will not be using Maya deluxe again!
21 juli 2023
Review zonder uitnodiging
Antwoord van Maya Deluxe
Hi Michelle,
We cannot apologise enough that this was your experience with us, we are devastated that this issue impacted you and that we were not able to provide you with the service you deserved.
The reason for our late response was not in any way to minimise your complaint, but because we wanted to make sure that when we responded, we could detail the changes we have made as a small business to address the points you have made.
During the time of your order Maya deluxe migrated from one platform to another, which caused numerous issues, including the one you had experienced. Whilst issues like this are unpredictable, we also agree that we could have handled it better, and provided the customer service you needed.
As a result of this review we have added our contact number to several pages on the website, including to the top banner of every page. We will also be shortly adding several postal options to the Maya website, including free delivery.
I know that we can never undo the issues and inconvenience we have caused, but if you do decide to shop with us again, we would look forward to the opportunity to show you what Maya really stands for, and the quality service we are able to provide.
Kind regards,
The Maya Deluxe Team
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