On top of a great gaming experience, what really stands out to me is the customer service team. The interactions Ive had with them has always been courteous and positive. A special thank you to Cree... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
The Female staff unhelpful most of the time and stingy. You will get better customer service with the overnight guys and they give 25 free spins instead of 10. Over all without the staff. I like this... Toon meer
Bedrijf heeft geantwoord
Mbit has very fast cash outs no questions asked BOOM lands in your wallet. I've gotten some chunky wins here before. Their bonus system is plentiful, awesome, and more than fair.
Bedrijf heeft geantwoord
I can’t say much about this casino except out of all the crypto casinos I have played in over the last 8 years this is by far the best casino I have played in. Super fast payouts and customer service... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2014, mBitcasino is one of the premier, leading online crypto casinos. mBitcasino is the go-to solution for Bitcoin gaming for a growing number of people all around the world, and that’s no coincidence – we have the latest, most advanced Bitcoin games available, an innovative online gaming platform, and a website designed to be user-friendly and easy to use. We strive to offer our players the best gaming experience, with numerous games to play and win, consistent bonuses, and a friendly staff oriented towards player satisfaction.
Contactgegevens
4,3
Uitstekend
478 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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First of all they wouldn't allow me to…
First of all they wouldn't allow me to withdraw the money after i completed the rollover, but after a couples of tries the transaction was "accepted" but then got instantly cancelled, i the got an email saying that i was selected for a "random security review" and that i would need to send my ID and a bunch more of personal documents to they're email, then afterwards i got my account suspended with no explaniton, so i lost the money that i deposited and couldn't withdrawn nothing.
the least they could do is give back the money i deposited.
Overall awfull experience and by looking at other reviews im not the only one.
Its been almost a week since my account was suspended and they haven't responded to any of my emails so obviously the reviews saying tha tht eocstumer service is really good are obviously bots and fakes accounts.Still have no idea why the account was suspended and im still waiting for a response.
12 april 2026
Review zonder uitnodiging
Antwoord van mBitcasino
Hello, we are sorry to hear that you consider the KYC process not being ok. We are bound by the GDPR rules, and we will always respect the documents and privacy of our clients.
The KYC process is a normal process, and it is stated in our terms and conditions.
Your funds are not lost; they are still in the account.
this place is always great
this place is always great, the reps are sincere, absolutely no complaints.
11 april 2026
Review zonder uitnodiging
Antwoord van mBitcasino
Thank you so much for the kind words! We’re thrilled to hear you’ve had such a great experience and that our team comes across as sincere. That means a lot to us. We truly appreciate your support and are always here for you!
Always prompt great customer service
Always prompt great customer service
7 april 2026
Review zonder uitnodiging
Antwoord van mBitcasino
Thank you so much! We’re glad to hear you’re enjoying our prompt and reliable customer service. We truly appreciate your support and will keep working hard to provide the best experience possible!
A week ago when I attempted to withdraw…
A week ago when I attempted to withdraw my funds I was selected for a random security check. After 7 days of sending and resending my documents because supposedly the photos I sent were "blurry", I received another email today basically saying "we'll let you know when we're done with my account review. No date, no reason why and this is after I sent my documents in 5 times! With the same response every time. One of your documents is blurry. Oh an they suspended my account as well. For a random security check. What a bunch of crap! I won't be back. Hopefully they don't rip me off. I'm guessing since it's been over a week with a bunch of vague excuses I've already been ripped off and just need to accept it. My advice, find somewhere that actually appreciates the people that dump thousands of dollars into their casino. Mbit will take advantage of you the second you attempt to cash out. Just fyi!
7 april 2026
Review zonder uitnodiging
Antwoord van mBitcasino
Hello,
Apologies for the delay. We can see that your account is verified and that you have already received the requested withdrawal.
Please let us know if there is anything else we can do for you.
Best ever 😅😅
5 april 2026
Review zonder uitnodiging
Antwoord van mBitcasino
Thank you so much for the feedback! We really appreciate your support!
Caitlyn is a rockstar she listened to…
Caitlyn is a rockstar she listened to my concerns and helped me
4 april 2026
Review zonder uitnodiging
Antwoord van mBitcasino
Thank you so much for your feedback! We’re really glad Caitlyn could help and address your concerns!
All if the hosts are very quick to…
All if the hosts are very quick to looking out for the best interest of their players!
There hasn't been a time where i've been disappointed with this platform.
Hands down 5 stars all day long!
2 april 2026
Review zonder uitnodiging
Antwoord van mBitcasino
Thank you so much for the amazing feedback! We’re delighted to hear that our hosts have been attentive and always looking out for your best interests.
It truly means a lot that you’ve consistently had a positive experience with us. Your support and 5-star rating are greatly appreciated. We’ll keep doing our best to deliver the same level of service every time!
She was awesome and helping me feel…
She was awesome and helping me feel better and got me a great bonus
28 maart 2026
Review zonder uitnodiging
Antwoord van mBitcasino
Thank you for sharing this! We’re so glad to hear that our team was able to support you and make your experience a positive one. It’s great to know you felt better and enjoyed the bonus as well!
We truly appreciate your kind words and are always here whenever you need us.
The crew is amazing they treat you like your part of the family
The crew is amazing they treat. With so much respect and honesty
26 maart 2026
Review zonder uitnodiging
Antwoord van mBitcasino
Thank you so much for your kind words! We’re delighted to hear that our team made you feel respected and well taken care of. Providing honest and supportive service is what we strive for every day. We truly appreciate your feedback!
The great customer service
26 maart 2026
Review zonder uitnodiging
Antwoord van mBitcasino
Thank you so much! We’re really glad to hear you enjoyed our customer service. Providing friendly and reliable support is always our priority. We truly appreciate your feedback and your support!
My experience has been nothing but…
My experience has been nothing but exciting and super fun and profitable. I just don’t mind spending my money here because I have a great time doing it and there’s a very good chance that I’m gonna hit big and my cash app has always been very instant and the customer service is exceptional.
19 maart 2026
Review zonder uitnodiging
Antwoord van mBitcasino
Thank you so much for sharing your experience! We’re thrilled to hear that you’re having such an exciting and enjoyable time on our platform. It means a lot to us that you value both the entertainment and the seamless service, especially when it comes to fast payouts and responsive customer support.
We’re committed to maintaining a fun, fair, and rewarding environment for all our users, and feedback like yours truly motivates our team to keep raising the bar. If there’s ever anything we can do to make your experience even better, don’t hesitate to reach out.
Wishing you continued fun and big wins ahead!
Wonderful customer service and fun…
Wonderful customer service and fun games. The best thing is fast
19 maart 2026
Review zonder uitnodiging
Antwoord van mBitcasino
Thank you so much for your kind words! We’re thrilled to hear that you’ve had a great experience with our customer service and are enjoying the games. Providing fast, reliable service while keeping things fun is exactly what we strive for, so it means a lot to know we’re hitting the mark.
We truly appreciate your support and look forward to continuing to bring you the best experience possible!
Antwoord van mBitcasino
Thank you so much for the love! ❤️ We truly appreciate your support and are so glad you’re enjoying your experience with us. It means a lot to our team. Looking forward to continuing to serve you!
A DEPOSIT ISSUE
10 maart 2026
Review zonder uitnodiging
Antwoord van mBitcasino
Thank you for your time and for posting this review.
Its very professional here in
Its very professional here in. Good quick service either live or Ai both are great
8 maart 2026
Review zonder uitnodiging
Antwoord van mBitcasino
Thank you for the great feedback! We're glad to hear that you find our service professional and efficient. Providing quick and helpful support—whether through our live team or AI assistant. Is something we work hard to maintain.
It's great to know both options have been working well for you. If you ever need assistance, we're always here to help. Thanks again for sharing your experience!
Scammed 5000 USD from me
I signed up, deposited a few times. And I won 5000 USD. But mbitcasino wanted my ID. Fine. I sent it to them. Then they wanted another picture. And another. A utility bill. Selfie with a signature. Another selfie with a signature, back of my ID...
Then radio silence for over a week.
Finally they e-mailed me today to tell me they are closing my account and won't be paying me my money, which is VERY ILLEGAL here in the EU.
AVOID!!!
23 februari 2026
Review zonder uitnodiging
Antwoord van mBitcasino
Hello,
Thank you for your feedback.
The account was closed as a result of breaching our Terms and Conditions.
The situation was explained to you by the Risk & Fraud team.
Thank you for your patience and understanding.
The generous staff always find a way to…
The generous staff always find a way to make my day alot better!!
22 februari 2026
Review zonder uitnodiging
Antwoord van mBitcasino
This is exactly why we do what we do! Thank you so much for the incredibly kind words.
Our goal is always to provide more than just a platform to play; we want to be a place where you feel supported and valued. Hearing that our generous staff has been able to brighten your day is the best reward we could ask for.
100% best service
Thanks alot kate and thanks you very much to my Host Lily!!!
Your guy always makes me very happy, attentive, and helpful . I am very 100% satisfied, You guy did give me the best service 👍🏻thanks you. P/s: I gave a good review because of the help I needed. They were dedicated and happy to help me, and I was very satisfied. They didn't ask me to leave a review or offer me a bonus for leaving a good comment. The comments I left were based on my experiences when I needed help or had questions, and the staff always helped me solve them.
18 februari 2026
Review zonder uitnodiging
Antwoord van mBitcasino
We are so incredibly proud to read this! A huge thank you for the shout-out to your Host, Lily. She is a vital part of our team, and knowing she has provided you with such attentive, 100% satisfactory service is exactly what we love to hear.
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