McAlpine Plumbing Products Reviews 

Had a issue with a HC2650UK – Clicker Seal.
Contacted support via website and got the issue sorted in days.
They sent me a replacement seal, really helpful

Contacted customer services after an installer lost a part of a shower trap they were fitting, they immediately arranged for a free of charge part to be sent out.
Excellent customer service. Thank you
MJ Plastics and Plumbing

Contacted MC Alpine customer service regarding pop Up bath trap which they dealt with promptly and sent out replacement spares. Dealt with Margo who was very helpful and informative in this matter, excellent customer service, would highly recommend.

I had a problem with the crome parts on a 90mm shower waste i contacted customer services they then advised me that I was using the wrong cleaning product but were more than helpful by sending me new parts Free of charge
So thanks for this good service.

Had a problem with a purchase with a missing /wrong part. My email was answered with a phone call from company which was extremely helpful, informative and pleasant. Missing part was sent immediately free of charge. Thank you.

Such a genuinely pleasant surprise to have a company that does things so well. Sent me out a small part free of charge and thought nothing of it. If we could return to a time of good quality and genuine service, it would look and feel like this. Thank you.

What a fantastic product we've had installed to solve a long running water quality issue. So much so the plumber who installed it is fitting in his own house and will now willingly promote it to his customer database as our area suffers with this hard water concern

We’ve been consistently impressed with the quality and reliability of McAlpine Plumbing Products. From traps and wastes to specialist solutions, every product is clearly well-engineered, robust, and designed with real-world installation in mind.

As a busy multi-trade contractor, reliability on site is everything—and McAlpine delivers every time. Their fittings are straightforward to install, reduce call-backs, and stand up to heavy domestic and commercial use, which is exactly what we need when working in schools, healthcare settings, and retail environments.

The innovation behind their range is excellent, and it’s obvious they listen to the trade when developing new products. Combined with strong availability through merchants and consistent performance, they’re a go-to brand for our engineers.

Highly recommended.
a trusted manufacturer producing professional-grade kit that does exactly what it says on the tin.

I wrote to customer service at McAlpine to inquire about a replacement connector for washing machine to a trap, to find out if it could be purchased. I expected to pay however, I was so pleasantly surprised that the very next day, I received not just one connector but two at no charge. This is what one can call customer service. Such a difference experience in the same week in comparison with Triton showers. I called to asked the cost of supplying 3 tiny screws for a Belize electric shower. They wanted £3.80 for the postage, whereas, they could have easily sent them in a small envelope at the cost of a first or second class stamp. Appalling service! Top class for McAlpine quality service and products. Thank you so much!!

As a plumber I’ve used mcalpine products for 35 years and never been disappointed with the products. Today I phoned mcalpine direct for a part number and was pleasantly surprised when the lady on the phone arranged the part to be sent directly free of charge 🙂

McAlpine KP-MAT kneeler pad
I just picked up this brilliant McAlpine kneeling pad.
I have been in the building/landscaping trade for 40 plus years and tried all sorts of different things to kneel on - from nothing at all when I was younger to various different knee pads and kneelers over the years.

I find the McApline KP slide-in trouser inserts really good when on a roof and kneeling on battens or situations when you need them fixed in the trouser pockets.

Mostly though I don’t like the bulk and weight of the inserts in the trouser knee pockets, and end up putting the kneelers on the floor or ground, and nudging them round to kneel on, so wanted to try a kneeler pad instead.

This KP KNEELER PAD is brilliant. It’s properly high quality and has a thick waterproof base, which is good when landscaping as it’s robust enough to put on type 1 or rough hardcore when setting out edging etc. The actual kneeling surface is a nice thick neoprene layer that makes it really comfortable to kneel on for long periods of time.
It may be more expensive than other brands but you definitely get what you pay for, this is a quality product and has been cleverly designed with a central core of concertina type rubber which makes it so nice to kneel on.
I know it’s only a little thing but the carry handle is such a useful addition. It makes it easy to pick up and also hang in the van or on the scaffold or ladder
I think this is going to last well and I would definitely recommend this to anyone, not just the trades, but absolutely anyone who wants to look after their knees and be comfortable working
Five stars from me

Great customer service. I received a quick response with a solution to a minor issue I encountered.

McAlpine are always my first choice for any waste fittings. Great selection of fittings

I have been dealing with McAlpine for 30 years & have always found the design of their product range to be well designed tested & fully functional. When asking for help & advice, those individuals clearly knew precisely what was needed within the full product range having no doubt been selected because of the the extensive & practical `on the job` trade they were in all aspects of McAlpines plumbing products range Paul Saxty Home Care DIY Lee London

Always use McAlpine products when building training and assessment rigs for our candidates.
Fitting have never let me down even when dismantled and reassembled multiple times.
Great support from Fred, always there to help.

When you buy McAlpine you know what your getting it's quality, we have an extensive range of their products and we never get any problems. The Sales team are excellent, I've dealt with Lynn, Angela, Gill Margo and all are very professional and can't do enough for you. Dan Walker the area sales representative is always available if needed and as a wealth of knowledge. I can easily recommend them.

They stopped even one from selling there items on e bay and amazon very unfair just want one company selling items not impressed with this

McAlpine Products are the best in the industry

McAlpine is a best selling range for MacDonald Plumbing Supplies & we are proud to stock over 1100 of their products.

Always there to help when we need it & our customers ask for the product by name which speaks for itself!

Quality fittings that perform as expected