McDonald Water StorageReviews 

McDonald Water Storage have given me an out-standing service through Covid-19 lockdown. From the guys in the office with the technical knowledge and organising deliveries, to the production team getting cylinders out to me within a 2 day turn around. Well done to David and his team, thanks for your support and as always pleasure doing business with you.

This is a great company to buy from. the staff are all very helpful and fully understand the product they are selling. The support and information has been very good all through the Corona Virus Lock-down. My tank was damaged by the courier, McDonald dealt with this fantastically.

We work with McDonald on a couple of key initiatives and I can say without doubt that the McDonald team are super knowledgeable and easy to do business with. Clearly those that are customer facing are well trained and have a great leadership team. I would not hesitate to recommend this company.

I've had a brilliant experience all round with these guys. Jamie, wno I dealt with over lockdown, is extremely competent technically and very helpful to. I'm so pleased to have exactly, a well made, good quality cylinder I need fitting the space available perfectly.
Thanks to all the team involved.
Michael

We have worked with McDonald for over a decade. The McDonald team are knowledgeable, friendly and very helpful and we are always confident to recommend their high quality products to our customers. They have successfully maintained the same ethos of high quality service, even in these particularly challenging circumstances. Could not recommend this company more highly.

A great business with fantastic customer service. There are some real cowboys making copper cylinders in the UK but these guys are 'up there as some of the most professional and hard working

just like to say bruce simpson is a great help with all our orders,and will be going straight to him for help and advice in the future

I had a leaky boiler and i called up and got put through to bruce i told him my issues and he asked all the appropriate questions and got straight to the point no beating around the bush. Bruce kept in touch as and when he needed to until the purchase and after to male sure everything went ok. He even put me through to a local boiler engineer to install it for me for a good price. Very professional and helpful i would definitely use the company again if ever needed.

Deal with these guys all the time and their flexibility, knowledge and expertise is 2nd to none…nothing is to much for them and customer service is brilliant, I always highly recommend them whenever the situation arises and will continue to do so

The sales team pulled out all the stops to ensure I had the parts I required to repair a DHW cylinder. Delivery was not guaranteed for Saturday morning and considering the circumstances we are under at the moment did arrive Saturday. Well done and Thank you.

great company always help us with our cylinder needs

Cannot fault McDonalds. Frome design to delivery I felt they knew exactly what I needed and delivered. My only gripe was the delivery company and their unwillingness to deliver it any closer to the property than the kerb they parked up on. Would McDonalds again and recommend

very friendly and helpful communication and excellent service.

Top marks to McDonald's.
Lee Graham worked with me to design the Thermal Store I needed and had it designed, manufactured and delivered inside 10 days. Perfect.
It was well packaged against damage.
I would certainly use this company again and recommend to others.

Long overdue review.
I recalled contacting McDonald's late on a Friday afternoon last year and spoke with Bruce Simpson. I hardly knew what we needed and instead of rushing me to get off for his weekend, he took the time to advise and guide me through the options. He promised to send me some information which he did straight away. Normally one has to wait until after the weekend and chase it up the following weeks!
From ordering to installing the THERMflow 250 boiler model storage system, we dealt with Bruce. We found him to be extremely helpful and very patient.
With doing the self build, we encountered many difficult situations not just with the build but with service providers which left us wondering why we embarked on the project. It isn't often to encounter the level of service and commitment we had from Bruce and his team and for this we are very grateful.
We’re happy to say that we’re now residing in our new home and are very happy with the product.
Nicole & Rob.

We fitted a 340 litre Cubeflow multifuel store last summer, so lived with it a year now. It works very well indeed, better than my expectations. The chaps at Macdonalds were very helpful in tweaking the design and we got exactly what we needed. It stratifies beautifully and it has saved us hundreds of pounds in fuel bills so far.

I would say that you need to do a lot of research and understand your exact needs before ordering. They will build to whatever you ask, but you have to ask for exactly the thing you need.

We specified a PHE for the hot water, and in fact we have tweaked the supplied system a bit to optimise it. We also after a few months retrofitted a 2nd PHE for the central heating, and this was a big improvement in performance. But it needs some design and a fairly well considered control system.

So I would absolutely recommend a Macdonald store, but take the time to know what you want before ordering.

Excellent customer service, delivery and most important product. Would highly recommend.

Great customer service from start to finish & exceptional technical advice. I have fitted a couple of thermal stores, an Electraflow & a hot water cylinder from McDonald water storage, they were all manufactured from copper to a very high standard & worked really well.

If you are looking for a hot water cylinder or thermal store with a completely bespoke service then look no further...

After ordering several products from Mcdonald we have found them to be high quality and easy to work with. ranging from a standard un-vented cylinder to multi-coil thermal stores; nothing has been any trouble, fantastic!