Good prices for what I wanted. Website said stock was low, but actually none of the three items I ordered were in stock. These eventually came direct from the Netherlands, and the pick up point had n... Toon meer
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Lees wat reviewers zeggen
My wife bought a Canyon e bike online which, despite much desk research into geometry, simply didn't work for her. After having bought another bike previously from MCRBikes, I asked them for a price t... Toon meer
Great company to deal with, they let me collect the bike as was in the area over deliver which I preferred. Jake’s personal approach is what will make this company stand out from others as he’s really... Toon meer
Id use again for sure. A part for the bike didnt arrive with the bike but was sent out next day special delivery. These things happen & its how they're dealt with. Communication was 10/10. I... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We Are The Fastest Growing Bike Shop In The UK For A Reason. Stockist of High-Low End Bicycles Based In Manchester, UK. Free UK Delivery And Warranty Included On All Bike Sales.
Contactgegevens
Manchester, Verenigd Koninkrijk
- 0161 399 0796
- info@mcrbikes.uk
- mcrbikes.uk
4,4
Uitstekend
214 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 63% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Inaccurate stock, take your money even if they haven’t got stock.
Advertise they have the stock, take your money immediately, and then after a few days, offer you an alternative because they cannot fulfil the order. It took me a week to get my money back.
Should not take money until you can fulfil order like many better companies and show accurate stock.
17 augustus 2025
Review zonder uitnodiging
Antwoord van MCR BIKES
Thank you for your review. We would like to clarify how our inventory system operates for transparency.
Our website integrates with distributor inventory feeds which operate on a 72-hour rotating stock update system. This allows us to offer access to a significantly wider range of bikes sourced from multiple suppliers across Europe. While this system is highly accurate the vast majority of the time, availability can occasionally change between update cycles, particularly when items sell through other channels before the next scheduled synchronisation.
In your case, once the supplier confirmed the item was no longer available, you were notified and a full refund was processed immediately on our system. Refund timelines are then dependent on banking providers and payment processors, which typically take several working days to complete.
At no point was any payment withheld, and the order was cancelled solely due to supplier stock unavailability outside of our direct control.
This inventory model allows customers access to bikes that would otherwise not be available through a single physical retailer, while maintaining transparent pricing and prompt refunds in the rare event of supplier stock changes.
Mcrbikes remains committed to accurate listings, transparent processes, and professional customer service at every stage.
— Mcrbikes Team
An amazing buying experience with Jake…
An amazing buying experience with Jake from MCR bikes. Straightforward and great customer service. I’m in love with my new bike 😍
19 augustus 2025
Fantastic prices, service and delivery!
I've just bought a bike from Mcrbikes, and highly recommend them.
My bike was delivered to Scotland for free and in 24 hours. It was amazingly well packaged and took me half an hour to put together.
I'm well-chuffed with it! Best price I had seen in the UK too.
The after-sales has also been great. I have zero complaints and would confidently use them again in the future.
12 augustus 2025
Review zonder uitnodiging
Just bought a 2022 specalized levo
Just bought a 2022 specalized levo
Of mcrbikes
Highly recommended company
Was exactly as described
And in very good condition for a used bike
Customer service was bang on
And you get a years warranty for peace of mind
Wouldn't go anywhere else for a bike again
Thank you Jake and team !!
14 augustus 2025
Review zonder uitnodiging
Great service
Great service, Jake was really helpful, answered all my questions, and when the bike arrived, it was in immaculate condition, and they even changed the tyres over as requested, had one minor issue after assembling the bike which Jake resolved immediately and sent the parts on, highly recommend this company, thanks Rich C
4 augustus 2025
A great place to buy
Really Impressed, Jake kept me in to loop during the whole process from ordering to arranging pickup. We arranged for me to travel to the unit to pickup the bike and Jake met me there. The bike (Merida eOne-Sixty 9000) was exactly as described and like new.
11 juli 2025
Pre-owned Cannondale Topstone…
Bought a pre-owned Cannondale Topstone Neo Carbon 3 2022 from MCR Bikes. The whole process was very smooth and everything arrived exactly when promised. Very please with the bike and it's presentation. Would definitely deal with them and top marks to Jake for his help
28 juli 2025
Review zonder uitnodiging
Customer service brilliant
After a mix up with my order it was sorted as soon as possible and the bike is amazing and in fantastic condition even though its pre owned, speaking to the company the person I spoke to was professional and polite.
28 juli 2025
I purchased a preowned Orange Clockwork…
I purchased a preowned Orange Clockwork bike, the bike has arrived and is immaculate. Looks brand new! Can’t believe the bike I received for the price I paid. 100% would recommend this company to anyone.
28 juli 2025
Review zonder uitnodiging
Excellent service and very helpful…
Excellent service and very helpful staff would definitely buy of them again
21 juli 2025
Review zonder uitnodiging
Shambles
Shambles. My order for a pair of shoes was confirmed and to be shipped. Then I get an email saying they are not available across Europe and would I accept a black pair instead of blue. Really?? If I wanted black I would have ordered black. Why advertise stuff they haven't got and why confirm the order?
Zero consideration for the customer and a really silly offer to send a different colour.
Update…they are now chasing me for details even though they themselves sent the email confirming the order and then another stating that the goods were not available…they have their own records! If I do not respond it seems my review will not be taken as genuine… it is. I see no reason to keep responding to them. Looks like an excuse to negate my review. They confirmed the order then said they cannot supply…simple and true. I am not making this up.
7 juli 2025
Review zonder uitnodiging
Antwoord van MCR BIKES
Your order was initially confirmed upon placement, which is standard procedure. Our system then completes a secondary supplier verification, as our inventory operates on a 72-hour rotating stock update cycle across multiple European distributors. In this case, the supplier confirmed shortly after that the specific colour you selected was no longer available.
Rather than cancelling immediately, we contacted you to offer the available alternative colour so you could still receive the same product without further delay. This was intended as a customer-first resolution, providing you with the option to proceed rather than cancelling your order without consultation.
When you declined the alternative, your order was cancelled accordingly. At no point was any product misrepresented or withheld.
Regarding our follow-up communication, we contacted you solely to identify and verify the order so we could respond accurately and transparently to your review. This is standard procedure and ensures factual responses.
Our inventory model allows customers access to a wider range of products sourced across multiple distributors, and in rare cases availability can change between update cycles. We remain committed to clear communication and prompt resolution whenever this occurs.
— Mcrbikes Team
Thank you
Thank you, Jake and MCR Bikes Team, for sorting out the shoe exchange. While there was a bit of back and forth with Cube regarding their returns policy, your commitment to ensuring I received the correct size was excellent. The new shoes fit perfectly, and I appreciate your prompt service throughout the process. I highly recommend MCR Bikes!
25 juni 2025
Review zonder uitnodiging
Thank you
Got to say, Jake went all out to ensure my experience with MCR went from a negative one to a positive one. Some issues with the bike I bought my son but these issues have been promptly resolved. Great service, thank you Jake 👍
28 juni 2025
Review zonder uitnodiging
What an easy process
What an easy process, filled in the form late last week. Was emailed and they arranged to collect today as my day off text me 30 minutes before he arrived. He had a quick ride and checked bike over. Money sent whilst we were chatting. If I had another to sell I would use no issues
24 juni 2025
Review zonder uitnodiging
Fantastic service ,he has a lot of…
Fantastic service ,he has a lot of knowledge and very easy to talk to .Communication is spot .,next bike is definitely coming from Jake.
15 juni 2025
Review zonder uitnodiging
Great deal for a superb bike
Great deal for a superb bike. Best price around by far. Jake was excellent to deal with and kept me updated daily with the delivery.
Amazing all round. Buy from MCR with confidence.
👍
10 juni 2025
Review zonder uitnodiging
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