MCR BIKES Reviews 185

Incredible bike at an amazing price, great communication through out from purchase to recieving the bike from Jake, can not recommend enough, will definitely be buying again from him

I had ordered new bike tire more that week ago. No tire, no response to my emails for update at all. Terrible customer service. The phone number goes to answer machine straight away

Terrible service, I ordered 2 mudguards with these on the 7th and still no delivery as of today the 15th. Will be requesting a refund as this is a joke. Ive tried to contact you multiple times but no answer. DO NOT USE THIS COMPANY.

I bought a Cube Reaction 600 Electric Bike for my son. Service was great. Next day delivery. Can’t fault and my son is over the moon. I’ll be back for sure. Thanks to the MCR Team for the personal & quick service.

The purchasing experience was straightforward for a Cube Attain out-front bike computer mount.

However, everything else was below standard. I was originally told 2-4 weeks for the part being received by the shop then it would be sent out via international air mail. The part was ordered in January and has yet to be received.

Now, delays happen sometimes with any product which is absolutely acceptable, but to get any updates on the product, I had to contact MCR bikes when it should have been visa-versa. There was no proactive contact from the shop.

In terms of costs, the shipping cost paid was $70 from UK to US, which seemed crazy to me for the very small part, but I'm unable to get the part in the US, so went with it under the thought that it would at least be a premium service and be shipped out on an expedited basis. Alas, no, there was/is no priority for the shipment, and it has been ongoing since 1st-April (April fools joke perhaps?), with an estimated delivery date of 22nd-April showing in the portal. To put this moan into context, last week I ordered a 3D printed seatpost mount for my Bryton radar from Poland, and it was installed on my bike in Texas at the weekend. The shipping cost was $13 and the parts will be an almost identical size.

Overall the process has been dreadful, with a lack of dialogue driving the initial frustrations, and a lack of reasonable priority on the shipment hammering the final nail into the coffin. I won't be a returning customer.

Prompt service and delivery

Very happy. Responsive, helpful and great prices. Personal service. Highly recommended. Thanks Jake

extremely fast delivery. good follow-up

On Sunday 15/02/2026 I ordered a CUBE Stereo ONE22 Pro Metalblack/Black 2025 from MCR Bikes for £1,599 and received confirmation of my order.

On 17/02/2026 I was contacted and told the bike was “no longer available in Europe” and had sold out, due to their 72-hour stock update system. I was informed that a full refund had been processed.

As of now, I have not received that refund. I have been told it may take up to two days, but at this stage I am still out of pocket.

What I find particularly concerning is that the exact same bike is currently listed on their website — now priced at £1,999.

I would be very interested in hearing an explanation as to how a bike that is supposedly sold out across Europe is now available for sale on the same website at a significantly higher price.

Cancelling a confirmed order after payment, claiming stock issues, and then relisting the item at a higher price gives a very poor impression and seriously undermines customer trust.

Based on this experience, I would not trust, recommend, or use this company again.

I will update this review if and when the refund is actually received.

Update 20/2/26: it took about 5 minutes for MCR bikes to take my payment of £1599 on Sun 15/2/26 & 5 days to refund. Really unpleasant experience with this company.

My wife bought a Canyon e bike online which, despite much desk research into geometry, simply didn't work for her. After having bought another bike previously from MCRBikes, I asked them for a price to take it from us. They responded quickly and we accepted. Jake made the 140 mile slog up to us personally to collect, paid cash on departure, and was a thoroughly nice bloke as well. Good luck with the new premises - you deserve to do well.

Brilliant service. Got a gt full suspension bike. In really good condition. Would use again for sure

What a pleasure it was dealing with MCR Bikes. I purchased a Cube reaction hybrid 600 2026 E-MTB. The bike was at my door step within 48 hours from purchase. Before buying, i had called up and dealt with Olly over the phone querying him on the bike. I then spoke to Jake after placing the order asking for some guidance on Mudguards and accessories. When the bike arrived, Box looked great. It was very simple to set up. I just had to put the front wheel on with an allen key as well as the handle bars and Pedals. Will definitely be dealing with MCR again for my wife. Overall 5 stars. Cheers.

Good communication throughout and excellent customer care. I dealt with Jake who delivered my e-bike personally. Would have no hesitation in recommending

Purchased a used Canyon Spectral Bike and some pedals through the MCR website, order was confirmed and shipped quickly, bike was in good condition, as described and rode well. Would recommend this company to others looking to purchase a new or used bike. Thanks Jake for your help,

Regards

Alan

Had the loveliest interaction with jake,total credit too his company, polite and kind.
Would highly recommend
Will be doing business again in tje future .
All the best for the busness jake
Louise

Very good experience with mcr bikes. Safe sale and trusted company would 100% reccomend to anyone buying/selling a bike
Thanks alot.

Very happy with purchase, cube reaction hybrid pro 600. Jake was really helpful a
and set up my cycle to work scheme as was a new provider.

Thank you. I was worried my delivery was held up, so I called and got great customer service - thank you.

YOU STOLE MY DREAMS ! you sold me a £2000 ebike with incorrect peddles that weren't marked LEFT OR RIGHT ,then had the audacity to say I should pay for your incompetence and shipping it back!. No instructions ,no help from him at all. Tried multiple times to get hold of him with no reply . Don't be "naive",just don't deal with this "sellar " at all. YOU STOLE MY DREAMS ! You took my £2000 in a second and now your "away" again. JUST DON'T DEAL WITH THIS COMPANY , not trustworthy at all.EDIT-you tried to get my review taking down 3xs! You sent what package again jake ? They weren't forced on ,it was 2 left peddles you sent ! And I wasn't "free" to send back,don't lie . So how come I bought the ECXAT same bike from another bone fide sellar and I can assure you it was night AND day in comparison . I'll put up that review now. Thanks jake sometimes you have to yank it out of someone to then tell the full true story. So watch my review up tomorrow from the other sellar! You also said in your tx YOU AT THE SHOP HAVE BOTHER PUTTING THE PEDDLES ON,SO AGAIN DON'T LIE . Look at all my reviews ,do you see a bad one ? Ecxatly I woukdnt have spoken the truth if it wasn't necessary ! Your ceo ? 1 man with a warehouse stock! room. You'll never in public take any responsibility ,BUT in my txs you have! Shameful