Me and My Glass Reviews 

This company has the worst customer service. I ordered a glass splash back in September 2024 and after delays and confusion on their part with the measurements they used FedEx to deliver the product. Upon transit Fedex smashed the glass splash back. By that point I was so fed up and requested my money back which I have received by my card company.
I then receive the splash back without any communication that another one will be sent and John sends me an email to cancel the payment dispute! No chance as I have already purchased another one with a reputable company.
This company is awful with their customer service, you send an email and they don’t get back to you after a week or two!
Do not recommend.

All Good. Just as described and arrived on time.

Excellent product, fast delivery and good price

The same as other reviews. I ordered and paid for glass which was incorrect size. John emailed to say he would refund my payment but still no refund and emails being ignored. It has been 4 weeks now. I wish I had read the reviews before ordering.
He should not be in business. Terrible customer service.

Supplied acrylic sheet for me slight delay in delivery but communication was good and very happy with sheet and service , will use again

Absolutely fantastic service from John at Me and My Glass. My parents' gas fire needed an urgent glass panel replacement, and John was quick to respond to our enquiry. He efficiently arranged the order and shipped it out to us, making sure everything arrived safely. A first-class, professional service from start to finish. Highly recommend.

First class service and express delivery. Highly recommended!

The biggest scammers. I requested a bespoke mirror and showed images of the shape and lighting type I wanted. The item I received had the incorrect lighting and shape. I have been refused a refund and just been ignored. My order was also over 4 weeks late and I still had to pay the delivery fee which I have not been refunded for. They have now gone radio silent and just ignore everything. I will be taking them to small claims court to get my money back.

Absolutely awful customer service.

This is our second order with me and my glass. Our 1st order went pretty smoothly. All the items were delivered promptly as advertised.

Our second order has been anything but smooth. We got in contact with John who commissioned our order of a fluted shower door and associated hardware. John created a spec and we agreed on all the brass hardware they could supply. After ironing out the details we made a full payment upfront for the item. After a few weeks a glass shower door was delivered on site at 6PM despite us telling them that the site is unattended after 5PM. We understood this was a courier issue and was out of the hands of John and me and my glass. However, the brass hardware for the shower door was missing. John advised it was being delivered by a separate courier. It has now been 4 weeks and we still do not have the brass hardware. We have sent over 10 emails. We have tried calling at least 3 x a day (no one answers the phone).

We've asked them to collect the glass and refund our money or dispatch the hardware so that they can fulfil our order and we can install the shower door.

An absolute scam of a business. Have instructed our solicitors to initiate proceedings to recover the money.

AVOID AT ALL COSTS

Don't think the whole process could have been any easier (online) The website was really helpful and easy to navigate. Prices were one of the best I could find too. Overall, first class service!

The glass cracked on my stove, the maker of which no longer exists, I gave Me & My Glass the make and measurements and they cut the glass to fit. Excellent service and attention to detail, I particularly appreciated their quick turnaround as the Yorkshire Dales got their first snow of winter.

Great communication to make sure the glass was cut to the exact size required, product arrived as expected and looks great in our log burner.

Great service, prompt delivery and immediate reply to my query. Excellent, thank you

Excellent service. Thank you

Thieves. No communication, no product. DO NOT USE.
Order placed 10th October 2024.

Good quality product, cut to exact specifications...delivered ahead of schedule

Excellent service from start to finish.
Very personal, just what was required. Couldn’t be better.

Very well packaged but postage could be faster

Delighted with my table top glass - great service, beautifully finished glass well packaged with delivery right on schedule with phone call to confirm.

quick effective service