Medical Lamps UK Reviews 

Buying the correct lamp was easy, I received the best lamp for my requirements. Delivery was excellent

You made it very difficult to find a phone number for help (I only found your number after you sent your invoice)
I had to pay upfront for some bulbs and only after I was told they were out of stock indefinitely - I was offered a refund - but I wouldn't have ordered them if I knew there was such a long wait. I managed to get the bulbs from a different source within 2 days.

I purchased two UVB lamps from this company, and unfortunately, one arrived broken due to extremely poor packaging. While the box itself was fully intact and undamaged, it seemed like the lamps and air cushions (or protective padding) were just thrown into the box together with no care. The lamps weren’t properly secured with bubble wrap, and despite the box being sealed, many of the air cushions had already popped. I'm honestly surprised that one of the lamps even survived the shipping. I reached out to the company with images right after receiving the package, as instructed on their website, but after 5 days, I still haven’t received a response. I’m sharing my experience here due to their lack of customer service

Edit: I have been reached out by the company and quickly got my refund for the broken lamp. Turns out it indeed didn't reach to the company due to mail size limitation. I am updating my comment and rating to 4 stars, only because poor packaging of the product

Have emailed and rang the company several times and nobody has ever replied or answered the phone. Eventually the matter has now been resolved.

Fast service.

good stuff product as advertised and prompt delivery highly recommended

As always good quick service and helpful on the phone

Hello
I have not received my items

Rapid delivery
Safe packaging
Clear invoice

I use these guys all the time

Great product at a very good price ( free p&p is a bonus) super fast delivery, nothing not to like.

I didn’t get value for money. I paid £16 for a bulb with a base price of £4.55. Most of the extra was for UPS “Express” but it didn’t reach me till 7.5 days after I ordered. I don’t think it was MedLamps’ fault - beyond choosing to use UPS - but the service was shocking and I should have had a refund of the “Express” fee. My advice to MedLamps: 1) drop UPS and use a reliable carrier; 2) provide what everyone else does - a link you can click on at check out for delivery details. I didn’t know what “UPS Express” meant - I had to guess how long it would take - and, while it may be if I’d read all the text I would have learned MedLamps would not ship till Monday evening, I didn’t have time as I was urgently comparing several websites. More clarity for the user seems very important. 3) Don’t email a customer on Monday morning to say the item has been shipped, when in fact it has only been packed and will not be shipped till that evening. You may expect a customer who needs an item urgently to try and track the package once you have said it is shipped, as I did, and you should expect them to be angry, as I was, when they discover the carrier has not yet received it despite the claim it had been shipped. Only tell the truth (e.g.your item has been packed and will ship today). 4) When a customer is angered, by misleading info or anything else, the first job of customer service is to make the customer happy. Reacting defensively or argumentatively is incompetent in customer service and suggests an urgent need for training. 5) If a customer chooses not to take the option to open an account, don’t email them to say you’ve opened an account for them anyway. You need the customer’s permission or it’s sharp practice. 6) If your carrier fails to provide a paid for service, refund the customer straight away and get the money back from the carrier (the customer’s money was paid to you and yours is the contract with UPS). If you’d done that, I would have considered using you again (in a non-urgent situation). I have learned from my mistake of ordering from the only company that was offering “express” delivery. While I was waiting for the non-appearing bulb, and despairing of ever getting it, I ordered the same item from another supplier who didn’t offer “express” but just good old Royal Mail. Their bulb arrived in 2 days at half the money I wasted on Med Lamps. I’m left £16 out of pocket for a service I paid for but didn’t get. You can guess accurately, I am sure, how likely I am to order from you again. Good luck improving your website and operation.

good price prompt delivery peroduct as described

Had everything in stock , despatched swiftly, arrived safely, all as ordered, well packed. Simple effective old fashioned service, all good,