Next Day Spex Reviews 205

Extremely efficient, high quality service with incredible value for money

Excellent, swift and professional service. This was my second pair from Next Day Spex, with high quality, variofocal lens, photosensitive tints, on the same prescription - both are brilliant, spoke to a human to make sure all was fine and, even with the added complexity, and a bank holiday weekend, the glasses order is in my hands, just the second working day after my order.
Can’t recommend Next Day Spex enough, unlike my experience with big ‘high street’ opticians…

Great frames, quick delivery and brilliant customer service. Thanks!

I've ordered a frame, delivery was next day, I am happy with the service . One small recommendation is about the returninng of items ..
I had to call the retailer in order to receive my return authorization,
I found this a bit uncomfortable, as my phone is not with UK number.. and charges are higher...
Returns could be organised in a simpler way
Katya Wheble

Bad quality frame and now not accepting return !
‐------
I have read the reply from Samedayspex and unfortunately some of the comments mentioned are not correct.
First, I did not mention on the phone that the glasses were worn. They are in exactly the same condition as when they were delivered.
Second, the delivery was not the next day as promised and as stated in your reply.
Lastly, the quality of the frame appears quite cheap and not what I expected.
If you do not wish to accept the return, that is your decision.
However, I would appreciate it if inaccurate comments and promises are not made.
Thank you

Quick and very efficient service! They reglazed my prescription sunglasses and returned them with next-day delivery. Excellent experience from start to finish.”

Amazing service and aftercare! Will definitely be using these guys for all my glasses going forward.
Initially used the service as required some prescription glasses for going abroad and arrived within 24 hours and had personal service selecting suitable frames as the ones I chose initially weren’t in stock for next day. Then managed to damage the glasses within a week of returning home by treading on them. I contacted them for advice and they send send back to see what they could do. Had an email next day saying they had managed to repair , no charge for this (bar postage) and posted back with 24 hours.
Thank you guys!
Jon (West Sussex)

No messing on, made glasses straight away, delivered next day and good quality.
At first I asked when I would receive them, got a response in 10 minutes and they followed it through. Excellent service.

Absolutely brilliant. I ordered my glasses at 2pm and paid for next day Saturday delivery. By 10.45am they were with me. The best vision glasses ive ever had! So grateful.

Once I had chosen my frames and lens the staff were soon in contact with me to obtain additional details to make sure that my specs were correct for me.

Great service
Received glasses very quickly as promised
Would highly recommend

Impeccable fast delivery

Ordered prescription Transitions sunglasses late one night and they arrived well-packaged in 36 hours. Frames are good and the right size. Great service, well done

Superb service. Highly recommend when in urgent need. No hassle, no confusion, very satisfied. Thank you so much to next day spex.

I purchased a pair of sunglasses, but unfortunately, they didn't fit well. I sent them back using tracked and insured mail, following the company's instructions, which cost me nearly £7. When my refund arrived, an additional £6.99 was deducted for delivery, bringing my total delivery fees to £14. It's disappointing that the delivery charges are so high, especially since the glasses weren't accurately represented on the models and lacked proper measurements. Considering the extra cost for the Royal Mail return, I will not be placing any more orders with this company.

Fantastic service. The glasses are great, good quality and arrived promptly! Could not be more pleased.

Excellent service and delivery as stated, very good packaging and great glasses

Quick, efficient and well priced. Took 2 days but it was Christmas week.

I specifically used next day spex as I needed a replacement pair urgently as mine were broken. They did not arrive the next day as stated but the day after which was no good to me as I had left on holiday by then. I actually ordered on the Sunday and expected delivery Tuesday but they were not delivered until Wednesday afternoon. This was an issue at dispatch and not the delivery company. Very disappointed.
Edited response to reply - next day spex that aren’t next day unless you pay for a premium delivery service. I would say your company name is misleading. Maybe you should rename yourselves “Possibly next day spex”