I Would Avoid at Any Cost
I Would Avoid at Any Cost
I hesitated to write this review out of consideration for the good experiences and genuinely nice people I met over the last two years. However, the reason I left this agency — and why I strongly would not recommend them to anyone — is the level of disrespect I experienced lately during my tenancy.
When I first joined, they seemed like kind, professional people, but as their business grew, their attitude completely changed. Some team members — for example, a plumber they sent out — would make inappropriate comments about things in my room or even how I parked my car. They behaved as if tenants were living in a hostel under their supervision rather than paying - decent amount of money- customers renting their own private space.
When I moved out, things got even worse. I asked for my deposit to be returned and, to make the process easier, even agreed to have them book a professional cleaner for £125. Later, they claimed that the cleaning “didn’t include carpet cleaning” and decided to deduct a total of £317 from my deposit — threatening to charge me for a new carpet (even though a new tenant had already moved in!).
At this point, it isn't just about the money — it was about principle. I’m fully prepared to dispute these charges and challenge their disrespectful and greedy behaviour, no matter the cost.
On a positive note, I did meet some lovely housemates (though not all), and I appreciate Vicky — the main agent — who was genuinely kind and personable on an individual level.
In short: I would avoid this letting agency at any cost.
24 oktober 2025
Review zonder uitnodiging