Melbicom offers extremely cost-effective servers that run very stably. Customer support handles tickets promptly, which has been a huge help to me.
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Lees wat reviewers zeggen
Their services is great, I have not experienced any glitch. I just re-subscribed and it was seemless. Additionally, they have great and affordable services.
did opened today in a few seconds, after my direct shopping failed due any captcha failure.. i made the account separetely and than i buyed the product. at this moment everything went absolutely fine... Toon meer
This Provider dont provide support very well, it's always a very slow response ticket. We just sent payment successfully but the invoice is still UNPAID because of their API error. After more... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Melbicom is a global infrastructure provider for high-load digital businesses. Our core products are fast dedicated servers in 21 global data centers and a proprietary 55+ PoP CDN, designed for companies that need low latency, high bandwidth, predictable performance, and direct network control. We serve teams in iGaming and casinos, Web3 and crypto, streaming, game development, AdTech/MarTech, ecommerce, SaaS, and other traffic-heavy industries. Melbicom offers 1,400+ ready-to-go dedicated server configurations, custom builds in 3–5 days, BGP sessions with Bring Your Own IP, bandwidth connectivity of up to 200 Gbps per server, DDoS protection, private networking, and 24/7 expert infrastructure support. Our proprietary CDN spans 55+ global PoPs and helps accelerate video, game patches, websites, APIs, creative assets, software downloads, and other high-traffic content. Whether you are launching in a new region, reducing cloud egress costs, scaling real-time traffic, or building a resilient origin + CDN architecture, Melbicom gives your engineering team the infrastructure control to deploy fast and scale globally.
Contactgegevens
Svitrigailos g. 11B, LT-03228, Vilnius, Litouwen
- +370 (5) 208 4428
- feedback@melbicom.net
- melbicom.net
4,0
Goed
24 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Fraudsters
Paid for a VPS. The money from the card was charged. VPS is not activated, tech support is not responding.
9 februari 2023
Review zonder uitnodiging
Antwoord van Melbicom
Hello Nik,
Thank you for your feedback on Trustpilot. We highly consider reviews and it helps to continuously improve.
Upon reviewing your case, we realize that the guidance provided by our technical support team did not meet your expectations, and for this, we sincerely apologize.
Regarding your payment, our investigation indicates that the funds were actually not received on our end, as the payment was reversed to your credit card. This could be due to a cancellation initiated by you or an issue in processing by the Stripe payment gateway. It is the reason why our provisioning system didn’t go through with your order. Please note on a bank statement, returned payments are likely to be shown as 2 distinct transactions and also there could be a delay in between.
To support you moving forward, we have reached out to you in private to provide with a special accommodation. More importantly, we also remain actively at your disposal to provide any further clarifications.
We are really looking forward to receiving your response and working with you.
Melbicom has one of the fastest 10Gbps…
UPDATE:
I regretfully need to update my rating and remove one star due to the unsatisfactory customer service experience. It is disappointing to encounter such a lack of professionalism and an apparent disregard for the customer's needs, particularly regarding the inability to consolidate bills into a single invoice, a standard practice for most finance departments. I hope the company can improve its customer service and demonstrate a greater commitment to addressing customer concerns in the future.
Original Review:
Melbicom has one of the fastest 10Gbps networks I have experienced. Pretty much all of the VPS locations they are offering are performing consistently around 5-8 Gbps. This is great and the prices are also very competitive.
There are two shortcomings of Melbicom, otherwise, it would have been five stars.
1) The company is based in Lithuania. As you might expect the customer service speaks very poorly English and customer service etiquette is generally lacking.
2) They tend to block port 25 on some of their VPS to prevent spam. But this isn't done consistently across all of their offerings, which is strange. We use POSTIX to connect to AWS SES to send out system health check emails to our staff. Not allowing that is not great for us. Surely there must be better ways than blocking port 25 altogether.
2 januari 2023
Review zonder uitnodiging
Don't buy from Melbicom.
Don't buy from Melbicom.
I bought a KVM VPS and after waiting for 3 days for it to be activated I created a ticket and they closed it without any apparent reason.
Disclaimer: I'm still waiting for it to be activated, but I doubt it will...
STAY AWAY FROM THEM PLEASE!
16 september 2022
Review zonder uitnodiging
Never trust this service
Never trust this service. They deactivated all my servers without any refund (paid in advance for 1 year)
14 mei 2022
Review zonder uitnodiging
Antwoord van Melbicom
Hello,
Thank you for taking the time to leave a review, even though it has been some time since your experience with our services. We take feedback seriously and continuously strive to improve.
Upon reviewing your case, it was determined that the actions associated with your account were in violation of the terms of service agreed upon at sign-up. Our abuse desk made this decision after a thorough investigation, and they remain available should you have any further questions or wish to discuss this matter in more detail.
We also noted a similar experience with several other providers, as revealed from your TrustPilot reviews. It's important for us, and for the industry as a whole, to maintain a standard of practice that ensures legality and compliance. Unfortunately, this means we cannot support or accommodate requests or actions that fall outside these boundaries.
We are committed to providing a safe and compliant environment equally for all our users.
If you believe there has been a misunderstanding or if there are any other aspects of your case you would like to discuss, please do not hesitate to contact our abuse desk. We are more than willing to provide clarity and assistance where possible.
Thank you for your understanding.
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