melin  Reviews 

Der Kundenservice ist absolut unterirdisch!!! Ich versuche seit einer Woche Retoureunterlagen für meine Rücksendung anzufordern, der Kundenservice reagiert überhaupt nicht. Ich habe lediglich eine Antwort bekommen wo geschrieben wurde das man meine Bestellung nicht finden kann.
Ich habe denen jetzt eine Frist gesetzt, ansonsten gehe ich zum Verbraucherschutz.
Und das will ein Premiumunternehmen sein?!
Man braucht sich nur die Bewertungen hier anschauen, scheinbar hat das ganze System!!!

Well, a lot of people have been fooled by this company. THERE IS ABSOLUTELY NOTHING SPECIAL ABOUT THIS HAT ! I couldn’t even register my hat for its warranty. This hat is made in Vietnam. It says designed in the U.S.. What a bunch of deceitful crap!

Order 1823
Colour does not look like the website
I want to to return for a refund but company ignoring emails
Avoid this company

Terrible quality control and terrible customer service. Hats bill is the size of a child's hat on an adult hat. Frayed instantly.

1 out of 5 stars
I want to be clear that this rating reflects the exchange process only, not the hat itself.
I requested an exchange from the Classic size to Small three days ago and have received no response whatsoever. No confirmation, no update, and no acknowledgment that my request was received. For a brand at this price point, that level of after sales communication is simply not good enough.
The exchange process needs significant improvement. Customers should at minimum receive a prompt acknowledgment and a clear timeline. Three days of silence is not an acceptable standard.
I hope Melin takes this feedback seriously and invests in making the post purchase experience reflect the same quality as the product itself.

Excellent customer service from JP. My first purchase had a defect in the stitching. JP was really quick to respond with a replacement. The replacement arrived free of charge and it's exactly what I wanted. Great product and excellent customer service.

I bought a cap from them. A blue/purple ring developed all around the white cap. I talked to their AI several times. Emailed several times. I was told AI would get in contact with me. Then I get an auto-response email that they will reach out to me. Well, here we go on our second week. Sorry, sorry, customer service. I don't have anything good to say about them. I call them, you can't leave a message. For all of us that play pickleball tournaments, spread the word DO NOT BUY THEIR stuff.

Ordered end of Feb.
Mamy times struggled to speak to customer service as my order stuck at customs. After 6 weeks someone mailed me it is through and it’s in Poland so I should expect it in days.
3 weeks later I send email with question what’s going on. I got answer 3 days later that it stuck in custom and maybe o want other hat as that one is out of stock 😁😂😂😂

I own 6 of these hats. My recent order was needed to be exchanged. I returned it weeks ago. Cannot get ahold of customer service to save my life. Have not received new hat. What ever happen to the company recently I’m done with it. Worst customer service ever

Melin UK are worst of the worst. Ordered a winter hat back in December 2025, delivery to Madrid, Spain. Still has not got there. It is actually on its way back to UK. I asked for reimbursement as winter is nearly over and the support team told me they cannot refund me as they hadn’t got hold of the courier and could not tell me the status. Not sure how to call companies which take your money and do not give anything in return.

Don’t be fooled like me. I bought off on the new melin hat craze and bought far too many of them only to find out they’re just a regular overpriced hat. They still stain, when you wear them to workout consistently they stink, and they always came misshaped, or fit differently than the last. I personally bought the trenches style and if you’re looking for hats of that style check out Amazon. Same quality, same design, but a quarter of the price. Don’t be caught up in the melin name. They’re just ripping you off.

The hat company is decling like all good things, they must end. The company values profits now. Their return process has changed, they don't refund only exchange, they tack on some stupid shipping box that you have to pay for or remove from cart (never needed that in the past), shipping delays. I just ordered 2 hats and it took 14 days to get it. So worse return process, new unnecessary shipping box add-on, and longer shipping delays. Yup, after many years and many hats, I will start to look elsewhere. Came here to corroborate this.

Good hat but horrible customer service speed every message you send through email is responded in 2 or 3 days. The phone number is never picked up and the call back is never called back I’ve been trying to do an exchange for the past 3 weeks now and it has been back and forth with replies every 2 to 3 days. Really not worth the hassle to buy from this company.

I bought a hat for my husband it wasn't husband style so we tried to exchange for a different hat. Not only would the return process not allow us to exchange but our "refund" value was well below what I paid for the hat, and t looks like I have to pay to return it. Very disappointing. It had the opportunity to be better but just wasn't.

Great hats and genuinely excellent customer service

I’d been on the lookout for a cap that could handle some wear and tear, looked good, and ideally was waterproof. Ordered one from these guys and received a high quality, durable cap that feels built to last.

It arrived on time, packaged in a proper box (which I like because it protects the shape) and I was chuffed with the purchase.

A few months later I went back to order two more. Unfortunately, due to an issue with my country’s delivery restrictions, their courier could no longer ship to my address. I reached out and received a quick, apologetic, and completely understandable explanation. They kept me updated without me chasing them and even tried to find a workaround, which I think we have.

Have to say, absolutely first class service never mind the awesome hats too. Would recommend.

Company sent wrong size hat. I now have to send back the baseball cap pay for the delivery service charge hope that it gets refunded and then wait for them to send the correct product out.

Scam of a company. I’m just fighting now to get our money back for a hat that never shipped.

We had an exchange submitted and it said it had shipped and never did.

They aren’t cheap. But damn they are good. Ordered 3 caps.

Odyssey stacked white/white
HYDROlite in black and also in bone.

Thought I would keep 1. Kept 2 as they are so good. Not sure if they have changed the delivery partner but my caps were delivered in 2 days. So can’t fault them with the caps or the service. It was easy to return the cap I didn’t keep. Biggest problem I have is I want more,
Luckily there out of stock of the one I want next.

But I’ll definitely use them again.

I should've known immediately when Melin's website was extremely slow and clumsy that my experience with Melin was setting up to be one of great disappointment. Nearly 15 days later I'm facing an order that has missed its delivery date via FedEx and is sitting on a FedEx truck five states away that hasn't moved for nearly 48 hours for no reason according to customer service.

I expected a premium experience from a company that charges premium prices, but Melin completely dropped the ball. My first order was cancelled due to courier issues. They did apply a replacement order to my account, but communication throughout the process was almost nonexistent.

Shipping delays were blamed on the courier, yet no tracking updates or clear timelines were ever provided. Then days later, I received an email saying the color I originally chose was no longer available. At this point, it just felt like no one at Melin had a handle on my order.

For a brand positioning itself as high-end, the service was anything but. Extremely disappointed — won’t be ordering again.