Mercerloxley Reviews 

I was mainly looking for a few easy summer pieces and the order turned out better than I expected. The tops felt light, the sizing was close to what I normally wear, and nothing looked overly flashy.

BEWARE - this is a scam company in my opinion. Website looks nice, says owners are from Newcastle and items selected from the British Coast. (Further detail on website says incorporated in Netherlands?!). I ordered swimwear costing approx £40 per item. Took ages to come because actually imported from China. Cheap quality and no branding. Looked up returns policy - it’s on buyer to send back to China! Scrolled through TEMU and found same or similar items on there for less than a tenner. Don’t use.

I liked that the clothing felt simple rather than overdesigned. The shirt I picked works for regular days, casual dinners, and weekend plans without looking too plain.

I suspect a scam company.
Lovely looking website and company claiming to be based in the UK. Items ordered arrived, but were not as described (swimwear that was poor quality and nothing like the picture or description). Attempted to return for a refund and have had nothing but an ongoing saga with e mails back and forth offering me partial refunds if I keep the items etc. I have still not managed to arrange my return after weeks of to and fro e mails that have taken up so much admin time! Looking in to this further online, it seems that the company is actually based in China, so the customer has to pay tracked shipping costs back to China for any returns, which usually work out more expensive than the value of the item! I advise avoid!!!!

The summer pieces I chose were exactly what I wanted: light, easy to style, and not too bold. I would order again if I needed more everyday clothing.

I bought a few pieces during the sale and liked that they did not feel too trend focused. They are the kind of clothes I can wear casually now and still use next season.

The dress I ordered has a simple, clean look that makes it easy to wear more than once. It arrived neatly packed and the fabric felt nicer than I thought it would for the sale price.

Charlotte at Mercer and Loxley couldn’t have been more patient or helpful. It is really appreciated to have such personal and helpful customer service. There was no hesitation to assist in replacing swimwear that I ordered in the wrong size. Genuine, helpful and impressive customer care. In addition, the swimwear is really lovely. I think this is the best care and customer support that I have experienced in a very long time. Thank you!

AH

I did have to wait a little longer than expected, but the final order made up for it. The top looked clean, the fit was accurate, and I ended up keeping everything.

wanted something stylish that I could wear every day, and this cross-strap suede sandals delivered exactly that.

Everything feels comfortable without sacrificing style!

As noted by another review this company represents itself as UK based - it is not - it is based in China. The website deliberately in other places uses deception to add to the rouse. I was taken in. My item did not fit (too small) despite being labeled as XXL - a size larger then I normally take. Discounts offered in place of full return refund. When I insisted on a return I was told to send it back to China - so had little option but to accept a partial refund as the return cost was prohibitive. The only positive here is that they did respond quickly to emails - however best avoided in my opinion as I lost out both in time and money.

I ordered during a sale, so I expected the quality to be just okay. The polo felt better than that, with a decent weight to the fabric and a fit that stayed neat after wearing it.

A nightmare return process.
Ordered a couple of bikinis to try from this company that present themselves as a small UK based company. Bikinis not as described and horrible fit. Emailing back and forth to organise a return for refund as per their advertised 30 day return policy. I’ve now had 5 e mails back and forth trying to persuade me to keep the items with various deals and partial refunds, despite being very clear I just want to arrange a return. Turns out you have to pay shipping back to China costing around £30 if you want to return anything. Complete scam and am very suspicious of these glowing reviews.

Started with one polo shirt and ended up adding a second one because the sale was pretty good. The fit is relaxed but still neat and the material feels better than I expected at this price. I wore one out over the weekend and it held its shape well. No complaints from me.

The voitech lightweight jacket is exactly the kind of thing I needed for cooler evenings. Light comfortable and easy to throw over a shirt without looking too casual.

I wasn’t expecting the bikini to fit this nicely but the milli marcha one really surprised me. It feels supportive without being uncomfortable and the fabric has a good weight to it. Definitely a nice find for the sale price.

The top I ordered looked lovely once it arrived though shipping took a little longer than I first expected. Customer service replied politely when I asked for an update which made the wait less stressful. The quality is good for the price and I would probably order again during another sale.

I really like the design of elegant jumpsuit and how comfortable they are. The wait was a little longer than I expected, but it was worth it.

This was my first time buying from here and I liked how easy the website was to browse. I did not go for anything too bold just a few everyday pieces for summer and they all looked close to the photos. The sizing felt accurate for me which is always my biggest concern when ordering clothes online. Nice simple fashion without feeling cheap.

I usually avoid ordering clothes from brands I do not know but this went better than expected. The shirt I bought looked clean fitted nicely around the shoulders and was comfortable for a full day. The package arrived in good condition and the updates were clear enough to follow. I would say it is a solid option if you want simple everyday clothing without paying too much.