Mercers Furniture Ltd Reviews 

Great website to navigate and the furniture I ordered was sent out within 2 days. Second time I've ordered from this company and both times perfect.

I ordered the Corona 3+2 chest of drawers from Mercer’s furniture and the item came with several pieces of wood bowed and bent out of shape and some with splits in. As I needed the drawers desperately I attempted to build them but more wood split. I contacted Mercer’s and explained this, they offered replacement parts or £20 partial refund to keep the product - which is unusable. I explained I wanted a full refund and the product to be returned to them. They advised they could collect the product but it would be any time 08:00-18:00, which is ridiculous and I cannot accommodate that due to work. When I said this is unacceptable they offerees max £30 partial refund.
Awful customer service and very poor quality product.

First class customer service.
Beautiful furniture. Looks great and a fantastic price. Buying directly from Mercers website meant I benefited from their excellent Customer Service when I had a question.

Furniture is always of a excellent grade

Recently ordered a cd cabinet from Mercers .I have in the past used them fo other pieces of furniture and been very happy with the quality I had a slight issue with one piece which was split.It was dealt with very efficiently and quickly by Jayne in customer service.Part arrived today,packed very well and intact Would recommend them and also to support a family business is also good.

Do not buy!! Awful piece of furniture. Pieces of furniture came split and damaged, some parts of wood unpainted and after sending images to the company, the company told me this was the rustic look and the unfinished parts would not be seen 😡
Will take 2 people more than the 90 minutes.
Instructions are awful. Cheap and cheerful is an understatement.. save your money and the stress of 3-4 hrs and buy something that costs a more but is much better quality.
This unit has more splits than a stage of cancan dancers.
Really angry that we’ve accepted a £20 refund because since putting it together, it’s worse than we imagined.

Fast delivery, good quality item.
Having used Mercers a few years ago, we did not hesitate when deciding to purchase another unit.

We bought 3 various size bedroom drawer units, 2 of which went together perfectly. But the last one when we unpacked it, had 2 large cracks in the side panels, marks on drawer fronts & the front frame that houses the drawers was warped.
We contacted the seller & sent him photos before we put it together but explained that as we had thrown away our old furniture we would have to continue with the assembly but we were not happy with the quality.
The reply we got from Gary at Mercer's was very apologetic & 1 week later they delivered a brand new unit & took away the faulty assembly.
Having read some of the bad reviews we were very pleasantly surprised by the customer service & swift resolution.
We would also like to add that we are very happy with our new furniture & the price that we paid for solid wood.
We will definitely be using this company again.

Love the corona furniture, bought loads in the past and recently, quick delivery, will always buy from them

We have just had a terrible experience with Mercers Furniture. Ordered their sideboard through Amazon. 2 of the panels snapped in half whilst trying to assemble and 3 pieces of the main components including the wooden top are bowed. We have tried everything to try and get them to come and collect and refund but we cannot fit the product into the original packaging as we had already started assembly. They will not assist and we are so unhappy with the service received. We just want the product collected, taken away and a regind issued. So dissatisfied.

Easy to order, fast delivery, quality items and excellent customer service
Would use again!

I've bought 4 door wardrobe pine,low quality,boards don't was straight,hard to mount.

Recently bought a few items and am very happy with the quality and strength of their products, had a couple of problems with panels but Jayne sorted it out straight away and I wouldn't hesitate to buy off them again.

Parts arrived not numbered. No way of knowing how to put it together. Very disappointed.

2nd time ordering wardrobes, all as expected , good quality, thanks

Bought 2, 5 drawer units. Parts were not numbered. Top of one was warped. Holes for screws were offset, causing screws to come out of the side of unit. Very disappointed.

easy to assemble

Old customer on corona furniture, have it ,enjoy it ,very good furniture, my taste

Furniture is superb. Love the quality. Quick delivery too. I’d have preferred a bit more notice of delivery, but it worked out.

Quality of Corona pine furniture has gone down the pan over the years.
Bent wood, chips and cracks in wood.
Using an appalling delivery company they defend. They just don't care about customers.
Without happy customers you have no business !