Mercers Furniture Ltd Reviews 

Excellent customer service - I put a part on the wrong way round and spoiled it so they send a replacement part first class for free.

Bought 2 large wardrobes. Excellent quality, great price and they used a fabulous delivery service. Highly recommended. Thank you.

Speedy delivery, product was as featured on website. Good assembly instructions provided.

I ordered 2 side tables , unfortunately they were not suitable and from the minute I e-mailed to advise them they were excellent in the dealings to return.
I would recommend them to anyone and we will certainly purchase from the again.

Great company and superb customer service. I ordered the Corona wine rack and am really happy with the finish and quality.

The experience from the ordering process to the delivery and building the furniture has been outstanding. I would highly recommend buying from Mercers.

Ordered direct online and immediately had a bit of a hiccup re visa card. Called Mercer direct and call answered promptly by Jayne who sorted us out kindly and effectively.
On opening boxes two pieces had flaws we couldn't accept...once again Jayne arranged replacements which arrived promptly and are perfect.. Definitely recommend both products and friendly service. Thank you

Terrible customer service. I ordered with them through Temu. It clearly said free returns but they are now telling me to pay the return as I missed the collection. I never confirmed the collection date with them - wasn't even aware they were coming. No-one to talk to now...

The delivery company is really letting them down - scheduled a delivery and then didn’t show up without any coms . No real effort to resolve things so I ended up cancelling my order and ordering from another supplier.

good quality goods at a fair price , delivered on time and in good condition

Very quick delivery for my table and easy to put together. I also had to get in touch with the company as we had a missing piece and their reply was the same day with the replacement piece arriving the day after. Very happy with the product and service I received!

We have bought a number of items and every single item received was damaged and a lot of items didn't line up so had bits sticking out where they shouldn't be and lots of wood that has bowed so had to wait for replacement parts to be sent out.
And thier customer service matches the quality of the products received.

I regret buying furniture from them and wouldn't advise anyone to do so !

AVOID!!!!!!!!!!!!!!!!!!!!

I don’t usually write bad reviews at all usually I just get on with it but this company is awful I brought a small sideboard unit delivery was great came quick I then had an issue with the top part of the sideboard it was bent that much their was no way of me using it so I had to ring them up as I didn’t want to return it they had told me I would have to pay delivery for a return it was then only until my partner had a go they then offered to send a new top part out which I was okay with and then again delivered quickly but the new top part had glue on and was also a lighter colour which I wouldn’t have minded but their was no way of me getting the glue off I don’t asked for another I was offered a part refund but I wanted the sideboard so was happy waiting so comes the third top part which was great still a bit lighter but didn’t care was happy with it I then finally took the rest at the box to assemble as I have already been waiting 2 weeks for it then I had notice the wood was chips in places the paint wasn’t actually painted properly their was tiny cracks everywhere which I wouldn’t have got over as most of it was hidden (still not the principal when paying for stuff) I had then noticed a massive crack infront of the sideboard as I’ve gone to tell them they said they could send me another part out which I hadn’t wanted to do as I’ve had a nightmare already with the top part (waiting two weeks for it to be sorted) and they could only offered me £10.00 part exchange which I had complained about considering the inconvenience they’ve put me in and then they offered me £15.00 or return for full which I actually wanted a sideboard hence why I didn’t want to return because I would have tried fixing what they had broke (all cheap wood) they have literally tried fobbing me off which was disappointing as I had brought the matching coffee table and that came brilliant had no issue at all and they was just not very understanding at all!! Also tried to leave a review on Amazon which wasn’t near as long as this or anything that was said bad and wouldn’t allow me to post it

Terrible terrible quality and service from second it arrived.

Delivery drivers didn’t knock and were driving away when I called them back. They didn’t help me get everything inside. Four door wardrobe, two bedside units and a tall set of draws. The Driver hit me on head and bust my lip with one of the boxes. Didnt apologise.

The wardrobe had loads of warped parts, so much so that as I built it became clear it wouldn’t go together and well is useless. Don’t have room to keep it half built soon as I took apart everything split and chipped.

Terrible service I was told my fault, I should have Checked all parts before( no I shouldn’t that should be your job).

Basicly I ended up binning a wardrobe because of the rubbish quality and equally rubbish service.

The drawer unit is poor quality. The drawers stick, which is made worse by the fact that the runners are literally just wooden blocks. The charcoal colour coating looks unfinished. For the £100 I paid for this, I am shocked at the quality. This is not a chest suitable for daily use in any way shape or form, and wouldn't be sturdy enough to withstand much more than a few cleaning cloths.

Good price. Good delivery

Excellent delivery, no problem, two lovely guys carried the flat back wardrobe upstairs, and a lovely wardrobe in good wood and finish BUT, the instructions were terrible, very hard to follow, the numbers weren’t corresponding to the pieces to put together,it took a day and a half to put it all together.

I've always bought from Mercers, can't fault them at all, had quite a few pieces of furniture from them.
Would highly recommend them, great prices to.

Extremely helpful and prompt service the item arrived well packaged and once built was of very good quality
Many thanks