Mercers Furniture Ltd Reviews 

Great speedy delivery although a bit confusing as the order was split between two courier companies .
Customer service over the phone prompt and resolved my concerns.
Price very competitive and from my experience I would recommend.
Thanks for a good experience.

I’ve used this company before and have had some really good quality furniture from them however how much this has gone downhill in recent years is beyond me.

Ordered a Corona wardrobe, it arrived with several parts missing. Several parts were also damaged, particularly the holes where the screws go. My partner was accused by Jane at the company of damaging them after sending photos of the damaged wood panels.

The new parts arrived and they were that warped that the wardrobe drawer would not close properly. Luckily my partner who is a whizz at DIY managed to sort this but he shouldn’t have to.

If you want substandard furniture and to be accused of damaging the wood panels then shop here. If you don’t then I would suggest you go elsewhere.

I will never buy anything from Mercers again.

Great company to deal with and would recommend 100%, although there was a handle missing Jayne from customer services was extremely apologetic and rectified the issue extremely quickly. Thank you once again for a great product and great service

100% recommend this company. I almost let the few negative reviews put me off but so glad I didn’t. The furniture looks beautiful in my living room and provides more storage space than my previous furniture. 4 of 5 items arrived the same day, queried delivery of the 1 item not received and had a speedy response, received item following working day. I primarily chose mercer furniture as the finish was the same on all products, whereas other sellers items had a variety of finishes. The furniture was a fraction of the cost of my previous furniture but looks absolutely beautiful and is a great quality. So happy with my order - would 100% use again

Arrived really quickly, the guys were friendly and professional.
The wardrobe is good quality, easy to assemble, highly recommend

This is an amazing online store to buy from, the quality of their products are amazing, I had a small accident whilst I was assembling the drawer and slightly damaged the front (entirely my fault) I contacted Mercer to see if I could purchase a replacement drawer front and dealt with Gary via email and the service was outstanding a reply was prompt and a replacement drawer front has been sent, this is the sort of service and support customers want and this is definitely a company worth shopping with 5*s I would have given more.💯💯💯💯

Excellent service, the furniture arrived quickly it was quite a large order, good delivery men, I put the coffee table together it had a slight mark in it which is now a split , I rang and Jane the receptionist who must say is excellent, she is sending a new top out, even though it was 4 weeks ago I put it together, excellent service,

I ordered the wrong size bed by mistake and the customer service lady, Jayne, was so nice and understanding, she arranged for it to be collected for a refund and I then ordered the right size!
It said 2 man to assemble but I managed it on my own (a female at the tender age of 67) .. easy instructions and I am so pleased with the bed, it is very good quality, strong and sturdy. I will be ordering another one in single size for my spare bedroom.

the down side is the instructions are not very clear so it takes alot longer to put together it's a shame you don't offer a service to put it together

Quick delivery, well packaged, good instructions, easy to construct, and looks great. Good value.

Just love the way it assembled,I have 4 chairs and table and small side table. Look amazing. Great customer service with issue I had, resolved speedy.
I'm female 72.

We’re absolutely delighted with our experience at Mercer’s Furniture! The furniture itself is beautiful it looks amazing in our lounge and has completely transformed the space.

A special mention has to go to Jayne, who was incredible throughout. We had a couple of small issues, and she dealt with them immediately nothing was too much trouble. She was kind, polite, and genuinely cared about making sure everything was perfect for us.

It’s rare these days to find such fantastic customer service paired with such great quality furniture. We couldn’t be happier and would recommend Mercer’s Furniture to anyone!

Great Product, Super fast delivery, Easy to assemble, excellent quality items, very reasonably priced. Customer service brilliant. All in all 1 very happy customer...Thank you

Excellent company to deal with. Recently ordered a wardrobe from them and the doors got damaged due to my wheelchair catching them. (Not by me) Got in contact with them and found out they sell spare parts too, so ordered the replacement doors which were delivered within 4 days. Thank you Jayne for your help.

Pleasant experience in all areas from customer service and delivery, to item expectations, quality and after service care

Bought a bedside unit to match some existing corona furniture, which I love. Great comms to check delivery , really helpful.

this parcel was 1 full day late after waiting in all day I had to wait an extra day and it was still late . not the couriers fault though

Wow. Do not buy from this company had to run around in circles to prove that th delivery company damged the item and ever then I was only offered £15 partial refund on a £200 product. I have now read on Amazon that they have been taken to the small claims court due to the fact that. When requesting a replacement on the product corona tallboy. 3 doors were sent. And all were damaged. Also. All the parts were not numbered so even Einstein would not be able to put it together avoid this company I have previously bought off this company and neve had any issues with them

We ordered a large table, which, when it finally arrived, we were very happy with. We believe it is good quality for a very fair price. The assembly was relatively straightforward.
That said, it is extremely unlikely I would ever buy from this company again due to the poor delivery experience and the downright rude treatment I received when trying to resolve the issue.
To keep the review brief I won't go into all the details but there was a problem with delivery. When I tried to explain this to the lady answering the customer service line (who's name I won't share out of courtesy) she refused to listen. There was a particular point that I wished to make and every time I tried to explain it, she talked over me. I eventually asked if she would please let me finish my sentence. She said she would and then promptly interrupted me before I had finished. She then accused me of raising my voice. I explained I was only doing that because she kept talking over me and I raised my voice when she did so to make the point that I had not finished speaking and that if she would simply let me me explain what I considered to be the critical point I would then stop and listen politely to her response. She put the phone down on me.
Nobody from Mercers ever attempted to contact me after that until today, when I received an email asking for a review.
They left me high and dry with no table and no information about what was going on. It took several days to resolve the matter directly with the woefully poor courier they use.
I would recommend them on the basis of the table we bought, but unless you can collect it from them yourself or arrange your own courier collection I would strongly suggest giving them a wide berth.