merch.warhammer.com Reviews 

Très bonne expérience comme toujours, les réponses sont rapides, les personnes en face sympathiques et le problème régler.
Merci

The wrong item was sent twice and I still haven't received the beanie I wanted. Very poor service.

Well, I f@cked up my address the first time I ordered and offered to pay shipping to have it sent again and y'all took care of it for free. Outstanding. Then the second time it got shipped, the Post office decided it needed to go back over the ocean a second time. Once again, I offered to pay for shipping again and y'all still told me it was covered. This final time it actually arrived. My banners will hang next to my display case with pride. I couldn't have asked for better customer service. DEATH to the FALSE EMPEROR!

Pre order an item a year in advance, 1 year passes and another 3 months over delivery date, i decide to reach out and query what is happening. " oh this item is currently out of stock, and will not be back in stock".
I asked for a refund, a week later still no refund. Have to contact them again, 2 days later refunded. WTAF 🤦‍♂️
How can you pre order an item a year before release and them not manufacture the amount of items that have been requested and paid for in full already!? Absolutely shocking.
Than get an email from them asking for a trust pilot review!?

It has been more than a month fighting with all sources of bureaucratic measures, and still I don't have my T-shirts. What a nightmare!!! They keep saying they should have paid the DDP (Delivered Duty Paid), but when they say they should, that means they didn't, right? A NIGHTMARE

Stil waiting for my notebook but it was difficult to choose, there were so many

I was shipped the incorrect item twice before the correct one arrived

Very fast reply and solution offered was over my expected response.

Customer care and solution providers.

Clothing comes in at wrong sizes, paid £8 for delivery came 1 week later, had to pay to send cloths back even though the cloths do not match the sizes on their website. Would not buy from again. Very slow in responding to problem and take no responsibility.

I saw the Facebook ad for the Starforged Warhammer The Horus Heresy Legions Hat (Night Lords) and verified it was listed as in stock across multiple pages before placing my order.

I placed the order and received prompt payment confirmation.

Shortly after, I experienced delays with no shipping updates for days, followed by confusing and conflicting emails—first stating the item was in production, and then two weeks later informing me that it was actually unavailable.

Rhena then stepped in, communicated very professionally, and resolved the entire issue within 20 minutes by arranging a replacement (Space Wolves hat under order #WAR116263).

Rhena truly deserve a promotion or salary raise for exceptional customer service and quick resolution. At the same time, the company's internal inventory tracking and advertising systems clearly need significant improvement.

I know how to differenciate between the support agent and the company/vendor and Rhena was fast, pro-active, efficient and reliable.

Excellent customer service, even over email it was prompt and corrected on the spot. These guys rock!

Great Product, The delivery time can be long, but it's worth it!
Will definetly buy another items !

Delivery Times are very poor in general for Warhammer Merchandise. Most items are stored or shipped direct from the UK despite 70% of the audience in USA. The shipping times and estimated shipping times have been off for me from a week to 4 months off estimated times.
Customer services responses are also typically AI bots, I have to request a real person review the email in yet another email.
Quality is top notch, and most products are worth the wait. But if it is going to take 8 weeks to get a T-Shirt to me, then tell me that up front. If a pre-order gets delayed multiple times, then keep the customer informed, especially since I have already paid hundreds of dollars.

Ordered on 8/8, didn’t ship until 8/24, and was delivered to the wrong address despite having the correct address on file.

Good product, but took ages to ship

Haven't received my products yet

Perfecto! grandes profesionales y gran marca. Empatía y comprensión por parte de Rhena y su departamento. GW tiene un gran equipo en su área de merchandising

Solid product.