Mercury Auto Transport | Car Shipping Experts Reviews 

334
•
TrustScore 4.5 uit 5

4,7

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Beoordeeld met 5 van de 5 sterren

I had my grandaughters car shipped from California to Florida by Mercury working with Jim Gozde. He was great and set me up with good price on standby. Car delivered with no problems, smooth transacti... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I’ve shipped a car cross country several times with Mercury and they have had excellent communication from start to finish. My rep, Eric La Gra went above and beyond answering questions at all hours.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I worked with Mark Anthony and he was very upfront about the process as well as realistic about the pricing. He allowed me to set the bid price which ended up being a little low. He explained the ins... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Mercury again does a FLAWLESS job in finding a transporter and managing the pick up of our car in TX and shipment back to NY. I used Mercury in 2024 to ship the car down to TX and trusted them to g... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Expediteur
  2. ook in
  3. Vervoer

Geschreven door het bedrijf

Mercury Auto Transport is where we turn the complex auto transportation process into a smooth, stress-free experience. Since our inception in 2007, we have dedicated ourselves to providing exceptional car shipping services across the United States. With 17 years of expertise, we stand proud as a trusted name in the auto transport industry. Why Choose Mercury Auto Transport? Experience & Expertise: Celebrating 17 years in the business, we have fine-tuned our services to meet and exceed customer expectations. Customer Education: We believe in empowering our clients with knowledge. Our approach involves educating customers about the transport process, ensuring clarity and confidence in our services. Dedicated Agents: Each customer is paired with a dedicated agent, offering personalized service and support from start to finish. Innovative Analytics: As one of the few companies with our own analytics system, we provide customers with the most competitive and fair pricing, ensuring you get the best deal for reliable carriers. 5-Star Customer Reviews: Our commitment to quality service is reflected in our stellar online reputation, with numerous 5-star reviews from satisfied customers. Our Promise to You At Mercury Auto Transport, we understand that shipping your vehicle is about more than just logistics; it’s about peace of mind. We strive to make your shipping experience as seamless and worry-free as possible. Our team of experts works tirelessly to ensure your vehicle is transported safely, efficiently, and at a fair price. Join Our Growing Family We invite you to experience the Mercury Auto Transport difference. Whether you’re relocating, purchasing a new vehicle, or transporting a classic car, we’re here to make your auto transport journey a pleasant one. Trust us to handle your car with the utmost care and professionalism, as we have done for thousands of customers over the years. For a hassle-free auto transport experience that meets your needs and exceeds your expectations, look no further than Mercury Auto Transport. Get in touch with us today and let us take the wheel in delivering your vehicle safely to its destination. Visit our website, www.mercuryautotransport.com, for more information and to start your stress-free shipping journey with us.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

334 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(334)

45 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

I’ll use them again!

Used Mercury three times. Angelo was great to work with, and all three times everything went through without any issues. Good communication and competitive pricing.

28 juli 2026
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At Mercury we work really hard to make sure your transport goes smoothly. Thank you for a great review!

Beoordeeld met 5 van de 5 sterren

Mark Anthony at Mercury was remarkable

Mark Anthony at Mercury was remarkable. Extremely helpful in picking up and delivering our vehicle as we needed it. He made the process incredibly seamless, and we will definitely utilize his services again.

8 mei 2026
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Thank you so much for taking the time to leave us this amazing review

Beoordeeld met 5 van de 5 sterren

This is truly a 5 Star Company

When I say this was the fastest, easiest and most professional car shipping service I've ever seen, I mean that whole heartedly. Lawrence Reeves is what I consider a true professional.
I booked on a Thursday afternoon, and my vehicle was in the destination city Saturday by 2pm!
The price was in line with what everybody else was charging but they could not promise me a shipping date. Lawrence checked with me every step of the way.
Continued success to you and your company.

Dwayne Stewart.

25 juli 2026
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Thanks for the awesome review! At Mercury, we love hearing when our agents do a great job. We look forward to helping you ship more cars in the future.

Beoordeeld met 5 van de 5 sterren

Another great experience with Eric

Another great experience with Eric. He’s very hands on and available whenever needed. Pick up went without a hiccup and delivery was when they said it would be. Eric strayed with us the whole time. No question I would recommend him and his service.

26 juli 2026
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We are so grateful for your kind words. Thanks for sharing your review with us and the community

Beoordeeld met 5 van de 5 sterren

Fast and detailed reply

If any questions or concerns, my dispatcher (Mark) was quick to get back to responding and providing detailed explanation

21 mei 2026
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We are so grateful for your review. Thanks for sharing your rating with us and the community.

Beoordeeld met 1 van de 5 sterren

They Mess Up, You Pay

Mercury Auto Transport used a bait-and-switch tactic in my experience. They told me a driver was ready and asked me to sign the paperwork, but refused to provide the driver’s name, phone number, or any actual dispatch details, repeatedly saying the information would arrive “soon.”

The driver details never arrived. When I asked to cancel, they charged a dispatch fee, claiming that a driver had already been dispatched—even though they never provided any proof that a real driver had been assigned.

It felt like a trick to keep me committed so I could not book with another company that actually had a confirmed driver. Be very careful before signing anything or paying a dispatch fee unless they first provide verifiable driver details.

UPDATED: Mercury’s own response confirms that the dispatch paperwork and driver information were still being processed when I cancelled. That is not a completed dispatch, regardless of what button they clicked in their internal system. Another company had already provided me the exact same driver’s details, and Mercury’s screenshot showed only $350 payable to the driver, yet Mercury retained even more than that while providing no transportation service.

12 juli 2026
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Mr. Chaika,

We're sorry to hear that you remain dissatisfied with your experience. We respectfully disagree with your characterization of the events and believe it's important to clarify a few key facts.

On **July 13, 2026**, you contacted Mercury Auto Transport requesting a **same-day pickup by 3:00 p.m.** Our team located an independent carrier within approximately two hours, notified you that the carrier had been secured, and requested the dispatch paperwork needed to reserve the driver. You confirmed completion of the paperwork and later spoke directly with your agent, Scott Hawley, who confirmed the pickup, identified **Jezer Trucking** as the assigned carrier, and explained that the remaining dispatch documents and driver information required a short amount of processing time and would be forwarded as soon as they became available.

The carrier was dispatched at **10:10 a.m.** At **10:38 a.m.**, before the remaining dispatch documents could be finalized and sent, you advised Mercury Auto Transport that you had chosen to use another transportation company and requested cancellation.

At that time, you were advised that cancelling after dispatch would result in the applicable broker fee under the Terms and Conditions accepted at booking. In accordance with those Terms and Conditions, our cancellation policy provides for a partial refund when a customer cancels after dispatch. Consistent with that policy, Mercury Auto Transport processed a refund of **$331.54**.

We have retained timestamped text messages, dispatch records, and supporting documentation reflecting this timeline. We appreciate all customer feedback, but we also believe it is important that reviews accurately reflect the documented sequence of events.

Beoordeeld met 4 van de 5 sterren

This was my second time using Mercury…

This was my second time using Mercury Auto Shipping and Erica Hudson did an amazing job finding a driver. She understood my needs and the time I had to get it done and she met all my expectations. My drivers Vlad was thorough and he delivered my car the next day in the same conditions as when he loaded the car. Thank you both for the great work.

1 juli 2026
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Thank you for your feedback and business.

Beoordeeld met 5 van de 5 sterren

Luis moves about 3 to 5 cars a year for…

Luis moves about 3 to 5 cars a year for me. He is a pro at what he does. I wouldn't get any other carrier. He comes with the highest of recommendation!

2 juli 2026
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Thank you so much for your 5-star review! We will share this with the agent to let them know to keep up the amazing work.

Beoordeeld met 5 van de 5 sterren

GREAT EXPERIENCE…

I had a great experience working with Erica. She helped coordinate the transport of my daughter’s vehicle from Dallas, Texas, to her as she begins her journey at Wake Forest University.

From start to finish, Erica was professional, thorough, and incredibly helpful. Price was great! She kept me informed throughout the process, answered all of my questions, and made everything feel easy and stress-free. Most importantly, she got the job done exactly as promised and delivered as scheduled.

I would absolutely use Mercury again, and I truly hope Erica will be our family’s agent for any future vehicle transport needs. She provided outstanding customer service, and I highly recommend her!

11 juni 2026
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Thanks for the awesome review! At Mercury, we love hearing when our agents do a great job. We look forward to helping you ship more cars in the future.

Beoordeeld met 5 van de 5 sterren

Spencer FTW!

Spencer at Mercury is a great problem solver, super fast and accurate and never let me down. Would recommend Mercury over almost any other transport out there.

19 juni 2026
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Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Beoordeeld met 5 van de 5 sterren

This my second time using Mercury Auto…

This is my second time using Mercury Auto Transport company for my car shipping. I 100% recommend it. The process is simple, secure, professional, and timely. The first time I shipped a truck and the service was excellent. On the second transport, the service was exceptional. Shoutout to Erica for her superb work during the process.

18 juni 2026
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Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

Beoordeeld met 5 van de 5 sterren

Such a smooth shipping experience

Such a smooth shipping experience! Jim Gozde was incredibly communicative and helpful. My car arrived on time and in excellent condition. Would recommend this company!

16 juni 2026
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Thank you for taking the time to give us a review and for recommending us to others. We at Mercury work really hard to make sure your transport goes well.

Beoordeeld met 5 van de 5 sterren

Solid quote, speedy results

Scott came through with an initial quote that landed us a driver the following day for a delivery that arrived a head of time! I highly appreciated as I had been misquoted by others before reaching out to Scott. Would definitely recommend others working with him on transportation!

22 mei 2026
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Thank You, this review made our day!

Beoordeeld met 5 van de 5 sterren

Scott was personable and trustworthy

Scott was personable and trustworthy. He provided accurate and valuable service. He was able to facilitate a professional and quick transport and delivery of our vehicle.

26 mei 2026
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Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about Mercury Auto Transport.

Beoordeeld met 5 van de 5 sterren

This is the 4th time using Mercury to…

This is the 4th time using Mercury to ship a car. Everything went very well from pick up to drop off. Angelo kept me updated on my pick up and delivery through the entire process.

11 mei 2026
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Thank you so much for taking the time to leave us this amazing review

Beoordeeld met 5 van de 5 sterren

Working with Eric LA Gra was the best…

Working with Eric LA Gra was the best experience in transporting a classic vehicle I recently purchased. This was.my 3rd time using Mercury Auto Transport. I had cars moved from.Las Vegas, Ohio and Virginia. All moved were on time and Eric kept me informed from.when the vehicle was pi ked up until it was delivered to me
If I could I would recommend Eric with Mercury Auto Transport to move your car.

Thanks Eric and Mercury Auto Transport
John Hanagriff

9 april 2026
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At Mercury we work really hard to make sure your transport goes smoothly. Thank you for a great review!

Beoordeeld met 5 van de 5 sterren

Mercury Auto Transport is reliable

Agent Lawrence Reeves communicated well. One price, no hidden fees. Car delivered in tact.

15 april 2026
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We are so grateful for your review. Thanks for sharing your rating with us and the community.

Beoordeeld met 5 van de 5 sterren

Mercury Transport has coordinated two…

Mercury Transport has coordinated two vehicle shipments for us, both with Brian Wieser who went above and beyond for us with both transports. The communication was excellent, the process was tightly organized, we received the car exactly as agreed, on time, in perfect condition. Cannot be more pleased with this experience and will only refer Mercury and Brian for all of my future transports and further that I need as well.

11 april 2026
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Antwoord van Mercury Auto Transport | Car Shipping Experts

Thank you for taking the time to give us a review and for recommending us to others. We at Mercury work really hard to make sure your transport goes well.

Beoordeeld met 5 van de 5 sterren

Great Company… Transparency is key when…

Great Company… Transparency is key when moving your vehicle and Ryan Savage was perfect throughout the process.. I recommend Mercury 10 out of 10

3 april 2026
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Thank you for your review! We appreciate your positive feedback. We at Mercury work really hard to make sure your transport goes smoothly. Thank you for your business.

Beoordeeld met 5 van de 5 sterren

This is the second time we have used Mercury !! Great !!!

This is the second time we have used Mercury -- once to Florida, and once back to Michigan. What sets them apart is the constant, excellent and personal communication. We have had cars taken by truck to Florida and back many times. It is a tough, competitive route where low prices and a lot of trucks make it hard to do at a good price and still get any certainty. But both Spencer Thomas (Florida to MI) and Trevor Thomas (MI to FL) were GREAT !!! I'd also like to say a word about the driver from FL back to MI--Victor Sontu from 1MD EXPRESS INC. -- who was excellent for the pickup and delivery -- and delivered through a nasty storm! We will definitely use Mercury next year !!

12 maart 2026
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Antwoord van Mercury Auto Transport | Car Shipping Experts

Thank you for trusting Mercury with your transports not once, but twice—we truly appreciate your continued support!

You’re absolutely right that the Florida ↔ Michigan route can be very competitive and unpredictable at times, so it means a lot to hear that both experiences were smooth and well-communicated. We’re especially glad that Spencer Thomas and Trevor Thomas provided the level of service we strive for.

We also appreciate you recognizing Victor Sontu—delivering safely through a storm is no small task, and we’ll be sure to pass along your kind words to both him and his team.

Thank you again for choosing Mercury Auto Transport. We look forward to assisting you again next year!

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