Mercury Auto Transport | Car Shipping Experts Reviews 

335
•
TrustScore 4.5 uit 5

4,7

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Beoordeeld met 5 van de 5 sterren

Have used Mercury twice & both times they did a great job coordinating pickup & delivery of my vehicles...this is the only company I trust for auto-transport. Easy process, quick & professional servic... Toon meer

Beoordeeld met 5 van de 5 sterren

I had my grandaughters car shipped from California to Florida by Mercury working with Jim Gozde. He was great and set me up with good price on standby. Car delivered with no problems, smooth transacti... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I worked with Mark Anthony and he was very upfront about the process as well as realistic about the pricing. He allowed me to set the bid price which ended up being a little low. He explained the ins... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I’ve shipped a car cross country several times with Mercury and they have had excellent communication from start to finish. My rep, Eric La Gra went above and beyond answering questions at all hours.... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Expediteur
  2. ook in
  3. Vervoer

Geschreven door het bedrijf

Mercury Auto Transport is where we turn the complex auto transportation process into a smooth, stress-free experience. Since our inception in 2007, we have dedicated ourselves to providing exceptional car shipping services across the United States. With 17 years of expertise, we stand proud as a trusted name in the auto transport industry. Why Choose Mercury Auto Transport? Experience & Expertise: Celebrating 17 years in the business, we have fine-tuned our services to meet and exceed customer expectations. Customer Education: We believe in empowering our clients with knowledge. Our approach involves educating customers about the transport process, ensuring clarity and confidence in our services. Dedicated Agents: Each customer is paired with a dedicated agent, offering personalized service and support from start to finish. Innovative Analytics: As one of the few companies with our own analytics system, we provide customers with the most competitive and fair pricing, ensuring you get the best deal for reliable carriers. 5-Star Customer Reviews: Our commitment to quality service is reflected in our stellar online reputation, with numerous 5-star reviews from satisfied customers. Our Promise to You At Mercury Auto Transport, we understand that shipping your vehicle is about more than just logistics; it’s about peace of mind. We strive to make your shipping experience as seamless and worry-free as possible. Our team of experts works tirelessly to ensure your vehicle is transported safely, efficiently, and at a fair price. Join Our Growing Family We invite you to experience the Mercury Auto Transport difference. Whether you’re relocating, purchasing a new vehicle, or transporting a classic car, we’re here to make your auto transport journey a pleasant one. Trust us to handle your car with the utmost care and professionalism, as we have done for thousands of customers over the years. For a hassle-free auto transport experience that meets your needs and exceeds your expectations, look no further than Mercury Auto Transport. Get in touch with us today and let us take the wheel in delivering your vehicle safely to its destination. Visit our website, www.mercuryautotransport.com, for more information and to start your stress-free shipping journey with us.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

335 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(335)

45 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

I requested transport services for my…

Nissan Rogue 2 months before my move. I worked with Jim Gozde and I must admit he took away a lot of my stress in regards to my move across states. During this time I received weekly reminders of what to expect during my vehicle transport. The carrier was very nice and communicated with me during the entire process. I highly recommend Mercury Auto Transport for you car shipping needs

28 mei 2025
Review zonder uitnodiging
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Antwoord van Mercury Auto Transport | Car Shipping Experts

Thank you so much for taking the time to leave us this amazing review

Beoordeeld met 1 van de 5 sterren

They are great if you can wait forever for them

I booked car transport with this company a month in advance of our move. I got daily updates telling me that they were posting and updating our vehicle and that they would let us know when a carrier was available. This happened every day. I called them 3 days before our move and said that if they couldn't get there by 2 pm that Thursday, we would have to leave with our house shipment. That day came and went. I called back and told them no one would be back for 2 weeks. They informed me that there was nothing they could do and that it "wasn't a popular route". At that point I asked how I could be assured they would ever pick up my vehicle. They dropped my contract and left me high and dry. Thanks a lot Mercury. Your company stinks. No apologies whatsoever.

21 mei 2025
Review zonder uitnodiging
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Antwoord van Mercury Auto Transport | Car Shipping Experts

We're sorry to hear about your experience and truly understand your frustration. While we do our best to secure a carrier as early as possible, it's important to note—as was explained during the booking process—that pickup dates are estimated and not guaranteed, especially when booking well in advance. Carriers typically schedule loads closer to the actual move date, and unfortunately, your route was not a high-demand one, which limited available options.

We understand how stressful moving can be, and we regret that we weren't able to meet your preferred timeline. We did offer alternatives—such as leaving the vehicle with a neighbor or trusted contact for pickup—but understand that those options may not have worked for you.

Please know that our team made every effort to get your vehicle moved, and we’re genuinely sorry we couldn’t come through in this case.

Beoordeeld met 5 van de 5 sterren

Solid experience from start to finish

Solid experience from start to finish.

Would recommend Mercury Auto Transport to anyone needing a vehicle moved from point A to point B.

From my first contact with Spenser Thomas to end he was knowledgeable and professional. I was consistently kept informed of each step in the process.

Bob Wheeler

30 mei 2025
Review zonder uitnodiging
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Antwoord van Mercury Auto Transport | Car Shipping Experts

We are so grateful for your kind words. Thanks for sharing your review with us and the community

Beoordeeld met 4 van de 5 sterren

I would like to recommend Mercury…

I would like to recommend Mercury transport. Lawrence was my agent and was upfront and kept me informed. Only reason didnt give 5 stars was the first company that took the bid never showed up. Lawrence fired them and had another setup within a day.

24 april 2025
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Antwoord van Mercury Auto Transport | Car Shipping Experts

Thank you for your feedback and business.

Beoordeeld met 5 van de 5 sterren

Angelo Pazos is the absolute best…

Angelo Pazos is the absolute best professional transport broker I have ever dealt with! His communications and professionalism exceed all others in his industry. I have had the pleasure of working with Angelo over the past 5 years and he has always delivered on his promise to get me the best deal with outstanding service. I recommend using Angel Pezos for all your transport needs!

21 april 2025
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Antwoord van Mercury Auto Transport | Car Shipping Experts

Thank you so much for taking the time to leave us this amazing review

Beoordeeld met 5 van de 5 sterren

Went the extra mile insuring I get the…

Went the extra mile insuring I get the service I demanded. Kept in touch with me and answered the phone immediately to rectify a concern I had. Highly recommend and would use again

25 april 2025
Review zonder uitnodiging
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Antwoord van Mercury Auto Transport | Car Shipping Experts

Thank you for the great feedback! We're glad to hear our team went the extra mile and provided the service you expected. It’s always our goal to stay responsive and ensure everything goes smoothly. We appreciate the recommendation and look forward to working with you again in the future!

Beoordeeld met 5 van de 5 sterren

Kris made the process super quick and…

Kris made the process super quick and easy, he set me up with My Time Transport. Pickup and delivery were effortless and my 1996 jeep cherokee arrived a whole day earlier than expected. I won't use anyone else after such a positive experience.

24 april 2025
Review zonder uitnodiging
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Antwoord van Mercury Auto Transport | Car Shipping Experts

Thank you for the great feedback! We're thrilled to hear that Kris made the process quick and easy for you, and that your 1996 Jeep Cherokee arrived ahead of schedule. We look forward to helping you again in the future—thanks for choosing us!

Beoordeeld met 5 van de 5 sterren

Diego explained the ins and outs of…

Diego explained the ins and outs of auto transport and that is something that no others offered me during my internet search.

10 april 2025
Review zonder uitnodiging
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Antwoord van Mercury Auto Transport | Car Shipping Experts

Thank you so much for your 5-star review! We will share this with the agent to let them know to keep up the amazing work.

Beoordeeld met 5 van de 5 sterren

Luis was terrific

Luis was terrific. Set everything up and was able to easily pivot when we needed a 2 day delay. Vehicle (LC500) was loaded with extreme care and arrived about 24 hours later in perfect condition. Great service at a reasonable price.

31 maart 2025
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Antwoord van Mercury Auto Transport | Car Shipping Experts

Thank you so much for your 5-star review! We will share this with the agent to let them know to keep up the amazing work.

Beoordeeld met 5 van de 5 sterren

Very smooth process

Efficient, great communication and timeliness. Very happy with the overall process. Maryland to Denver in a few days, super easy and cost competitive. Well done to Mercury Auto Transport!

4 april 2025
Review zonder uitnodiging
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Antwoord van Mercury Auto Transport | Car Shipping Experts

Thank you so much for your 5-star review! We will share this with the agent to let them know to keep up the amazing work.

Beoordeeld met 5 van de 5 sterren

Absolutely WONDERFUL Experience!

Absolutely WONDERFUL experience with Mercury Auto Transport! I received several quotes. Some were lower and quite a few were higher. My first instinct, of course, was to choose the lowest quote, which I did, and as soon as the contract was signed, ZERO communication. I reached out several times via call, email, and text. Nothing. 9 days later I started looking at the other quotes I received. Joe Kelly at Mercury included so much information in his quote which really helped me understand every step of the process. The drop-off in a small town in Alabama presented some challenges because it wasn't a normal route, but my guy Joe came through for me. Joe provided me with updates EVERY SINGLE DAY. 5 days later, my SUV was on its way across the country, and it arrived in the same shape I sent it in. The quote was very reasonable, the process was fast and efficient, and dealing with Joe was the best thing of all. Many, many thanks to Joe! He’s the BEST!

11 maart 2025
Review zonder uitnodiging
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Antwoord van Mercury Auto Transport | Car Shipping Experts

Thank you for your review, we appreciate your feedback. We do our best to get you the lowest price possible with a reputable carrier. We are glad to hear that everything worked out well. Thank you for your business.

Beoordeeld met 5 van de 5 sterren

Angelo Pazos- Senior Transport…

Angelo Pazos- Senior Transport Specialist
Congratulations! I would like to express my gratitude for your work. I was pleasantly impressed by the approach of your company to both the order and the customer. If I need the services of a transport carrier again, I will not hesitate to choose Mercury Auto Transport.

8 maart 2025
Review zonder uitnodiging
Logo Mercury Auto Transport | Car Shipping Experts

Antwoord van Mercury Auto Transport | Car Shipping Experts

Thank you for taking the time to share this 5 star rating! We will make sure to share this with your agent to let them know to keep up the amazing work and look forward to working with you to ship your next vehicle!

Beoordeeld met 5 van de 5 sterren

Excellent experience with Mercury Auto Transport

I had an excellent experience shipping with Mercury Auto Transport and had a great experience with my broker Kent Raprager. His communication was excellent and the actual shipper was excellent as well. They stuck to their timeline and the car arrived without issue.
If you're shipping a car, do your research and understand the process. I have shipped many cars, things CAN and may happen; traffic, truck issues and weather are all contributing factors. There is a reason why brokers ask and stress time windows for pick-up, travel and delivery.
Thanks again Mercury Auto Transport and Kent Raprager.

25 februari 2025
Review zonder uitnodiging
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Antwoord van Mercury Auto Transport | Car Shipping Experts

At Mercury we work really hard to make sure your transport goes smoothly. Thank you for a great review!

Beoordeeld met 4 van de 5 sterren

Most of the experiences were good

Most of the experiences were good, however, there were a number of issues that arose during the process:
1) Got a positive quote very quickly.
2) Departure was delayed due to an issue with another auto on the transport.
3) Finally got underway 2 days later
4) The transport truck developed a problem and had to be replaced.
5) Was able to communicate directly with the truck driver to give instructions to an alternate delivery location.
6) Rain, sleet, ice, and snow complicated the delivery, but it finally happened on a Tuesday night instead of a previous Saturday!
7) The driver was very nice and respectful, and deserved my nice tip.

I would recommend Mercury Auto Transport.

9 februari 2025
Review zonder uitnodiging
Logo Mercury Auto Transport | Car Shipping Experts

Antwoord van Mercury Auto Transport | Car Shipping Experts

Thank you for your feedback and business.

Beoordeeld met 5 van de 5 sterren

Transported vehicle

They transported a vehicle I had purchased over 1000 miles away. It arrived quickly and in perfect shape. Very satisfied .

12 februari 2025
Review zonder uitnodiging
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Antwoord van Mercury Auto Transport | Car Shipping Experts

Thank You, this review made our day!

Beoordeeld met 5 van de 5 sterren

Had a good experience having my vehicle…

Had a good experience having my vehicle transported from Texas to Connecticut. Shawn A. At Mercury Auto Transport was very helpful and kept me regularly informed on the process.

21 januari 2025
Review zonder uitnodiging
Logo Mercury Auto Transport | Car Shipping Experts

Antwoord van Mercury Auto Transport | Car Shipping Experts

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

Beoordeeld met 5 van de 5 sterren

Chanty Hernandez was great

Chanty Hernandez was great to work with. She kept me informed on a daily basis as to the status of the vehicle pickup. It was my first time shipping a vehicle, and she made it easy. It took a bit to find a shipper for the California to Wisconsin move in January but she kept checking and successfully found a great company. Thanks

29 januari 2025
Review zonder uitnodiging
Logo Mercury Auto Transport | Car Shipping Experts

Antwoord van Mercury Auto Transport | Car Shipping Experts

Thank you so much for your 5-star review! We will share this with the agent to let them know to keep up the amazing work.

Beoordeeld met 5 van de 5 sterren

Kent did a great job getting my car…

Kent did a great job getting my car transported quickly and at a very reasonable price.He kept in touch daily until my car was delivered.If I needed to transport another vehicle, I would choose Mercury and highly recommend them. I would also highly recommend Kent as your agent. Thanks for everything!!!

4 februari 2025
Review zonder uitnodiging
Logo Mercury Auto Transport | Car Shipping Experts

Antwoord van Mercury Auto Transport | Car Shipping Experts

We are so grateful for your kind words. Thanks for sharing your review with us and the community

Beoordeeld met 1 van de 5 sterren

Update from my review of 1/20/25 where…

Update from my review of 1/20/25 where my car was being transported from NY to Florida that took NINE days.

Let's continue this fiasco. I just Received two camera speeding tickets in the Bronx on 1/10 and 1/16. The lies you told about the car being broken down in Virginia and then the driver telling me Maryland are just that.... Lies. My car was still in NY on 1/16 even though it was picked up on 1/10.
What were these people doing with my car? Were they committing crimes with my car? Besides the speeding, of course.
Now I have To pay a mechanic to make sure my car is intact. Who knows what went on.
This is an absolute disgrace. A crime was committed and I have To involve the NYPD.

19 januari 2025
Review zonder uitnodiging
Logo Mercury Auto Transport | Car Shipping Experts

Antwoord van Mercury Auto Transport | Car Shipping Experts

We completely understand your frustration with the carrier’s service and regret that it fell short of expectations. While we would love to assist further, we have already issued a refund to resolve the matter.

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