Merry People Reviews 266

I bought a pair of Bobby Boots to use for walking my dogs. After a few weeks I realised my one foot was always getting wet. It gradually got worse till the boots became unwearable. When contacting the customer service I did receive a very polite email assuring me that I would get a replacement pair, as there is one year guarantee on these boots, but I had to show them a number apparently visible on the sole of the boot and on the inside of the boot. My boots had no number anywhere. I did send them again photos of my boots but did not receive any answer from then on.
I think this boots a defenitely not suitable for outdoor persuits or walking anywhere too wet.
The customer service is terrible.

Love my Merry Boots. So comfortable and practical. Can dress them up or down and either way they look pretty special. Easy returns process too if you order the wrong size initially as I did.

I bought my boots 1 year ago and I’m still so happy! I use them everyday. Very comfortable and pretty

Communication is top notch. From the order-related email correspondence, to the replies from the team when I experienced an issue with my new boots, all responses were quick, clear and helpful.
The website is easy to navigate and ordering is easy too. Love the range of products and all the lovely colours, and I also LOVE the fact that they don't have sales. It's so refreshing, and rare!

I bought some boots, but unfortunately they were too wide for my feet and I had to return them. First class returns system, with no quibbles and easy to use.
The method of measuring both feet using their app in which you align both feet alongside a sheet of A4 is excellent and showed my left foot was 0.5 cm longer than my right. In retrospect, I should have measured my feet in the thick socks I would have used with the boots.

Good looking boots and the return system is easy. Unfortunately the Bobbi boots were too narrow for me (I have C width foot but narrow heel) and the Oberon too big overall (same size as above). I also found that they are really hard to put on - you definitely need a shoe horn to help and even then it's an effort. Disappointed they didn't work for me.

Amazing product and Amazing customer service! These are two things you don’t always get together but Merry People definitely deliver over and above! I love my boots - not only for the fab colours but because they are so warm and comfortable for my daily dog walks. Unfortunately a fault appeared in one of the boots but the customer service has been second to none and a replacement pair under the 12 month warranty are now heading my way all less than within 24hrs of contacting them and on the weekend! Great company - would highly recommend not only for the boots but the service you receive 🥰

*Update: I contacted customer service as asked below and the boots were under the year guarantee so the company sent me a new pair replacement provided pictures and it has been quickly dealt. I got a new pair within 4 days. Thanks
I guess contacting them before living a review is what’s requested…but I just assumed that I would not get a good customer service!

I hope the new pair will last then. Thanks again.
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I bought a pair of boots “Andie” last summer (2025) and less than a year later, the outside rubber soles are already worn out!?
They both have two cracked holes. I wear them regularly but for £100 you’d expect them to last longer.

It’s disappointing and I won’t recommend this brand from now on.

Love these boots. Just bought my second pair in Dark Cherry. Great color!

Been wearing boots for about a week and at first they were okay but after wearing them for some time they are very uncomfortable. I think doesn't help that they don't offer half sizes. I had to downsize because my heel kept slipping out but the size down pinches too much in a few areas. Please come up with half sizes and/or wide sizes.

Nice comfy boots for the odd dog walk and looking good but not up to working outdoors in muddy conditions

Although a comfortable wellie boot, the Neoprene side stained once they come in contact with mud, very difficult to clean, particularly with the lighter coloured boots. Merry People customer service confirms this happens with all types of mud. Disappointing considering they cost £89.00. This happened after my first time of wearing. I won’t purchase again.

I bought a pair of Tully boots after admiring my friend’s Bobbi boots. When they arrived I was surprised how heavy they are but they felt ok when I tried them on in the house and I do love the funky look. However when I wore them on a walk they were really uncomfortable - a little tight in the forefoot but slipping at the heel and so heavy and clumpy (think walking in ski boots) that my walking feels very unnatural. After about 20 minutes they gave me an excruciating pain in the ball of one foot and I limped home.
I contacted Merry People to see if it would be possible to swap them for a pair of Bobbi boots but because I had worn them outside this is not within the returns policy.
I was hesitant to spend so much money on a pair of wellies and now I really wish I hadn’t as I’ve wasted £109 on a pair of boots that are unwearable for me.
If you buy them I strongly recommend wearing them inside for much longer than I did to make sure they are comfortable and to avoid a similar experience.

I’ve had 2 pairs of wellies from Merry People, both of which have leaked within weeks. Customer service was great the first time, but despite 3 very polite emails to them, I’ve heard nothing back after the second pair started leaking.
If you want to look great at festivals I’m sure these are spot on, but for daily dog walks they’re not fit for purpose.

Finally talked my husband in to getting a pair of Bobbi boots !!! I have 2 pairs of Bobbi boots & 1 pair of Tully +the clogs I absolutely love them all. The arch support I get when wearing them is fabulous. We live in the blue mountains and it’s often damp or dewy from weather so having the boots keeps our feet dry and supported.
So my husband said he wanted the size 44 but after receiving them they were to big so he did the find your perfect fit option (so easy to do I did this as I’m normally a 39 but once I did the perfect fit merry people said I would be a 40) & it came back that he needed the size 39. The return option is so easy take back to the post office no charge you get confirmation emails when they have been delivered back and then when your new pair are on their way !!!
From start to finish dealing with Merry people is fabulous.
So what are you waiting for GO GET YOURSELF SO MERRY PEOPLE BOOTS
You won’t be disappointed xx

Easy website fast delivery. Bobbi Wellington midnight blue comfortable easy to wear. Passed expectations

The best boots I’ve ever bought by far! Sooo comfortable! Look great! Completely waterproof and tough! Perfect for my many miles of dog walking! Well worth the money xxx

I’m so disappointed to be giving a one star, but here’s my experience:
I bought a pair of Andie wellies in August- loved them. Stylish and comfortable, everything I was looking for.
Unfortunately by November they were leaking at the toes, so I contacted customer service.
They replied immediately and after sending photos that they requested, I was sent a new pair. So far so good.
The second pair didn’t last a month before they also started leaking, but this time I’ve had no response from the company despite sending three emails.
These are pricey wellies, but worth it for the style and quality IF they are waterproof as claimed. However, if they can’t withstand a daily dog walk, they’re clearly not fit for purpose.
I’m disappointed in the wellies, but more disappointed with the lack of response from the company after 3 very polite emails asking for a resolution.

Edit: I’ve emailed as requested in the reply. I ll update if and when I get a resolution.

Edit number 2: After much misunderstanding of the situation, I’ve now received replacement wellies, so hats off to Merry People! I think their aim is to have excellent customer service, but something is going wrong along the way. They came good in the end, but bloody hell it took some back and forth with the communication!

Best Wellington boot l have ever worn.
Merry People offer a fantastic choice of boots.

Super company who really treat you like a valued friend. The boots are just fab and everything they are claimed to be and I would not hesitate to recommend them. You will not be disappointed and worth every penny!