Merry People Reviews 

I ordered a pair of Bobbi boots, but unfortunately the fit wasn't quite right for my feet. Due to time constraints, I wasn't able to exchange them for a larger size, so I decided to request a refund instead.

Their customer service was amazing—I have never experienced anything like it before. The whole process was incredibly simple and completely hassle-free.

I just followed the links to their returns portal, entered my order number, and my refund request was approved within a minute. They also provided a free return shipping label, and the money was back in my bank account within a week.

Thank you, Merry People, for making the returns process so easy. It's refreshing to deal with a company that values its customers.

I was so taken aback by the excellent customer service I had to write. I had a pair of boots that split. The boots were unfortunately 18 months so not within the warranty period. However they replaced the boots with no quibble and were both charming, helpful and efficient. I was rethinking whether or not to buy a pair of these wonderful boots again but now, knowing they have such good customer service I have no qualms in recommending them both as a company and as a good product. I will however care for my new pair better in the future! Thank you Merry People

Your ordering system is easy to use.
Your delivery was so quick!
Your boots are comfortable and true to size.
Your socka are warm, comfortable & dont slip down in the boot.
You are all doing a good job! I recommend your company!

Not worth the money, they are painfully average shoes for the price. The 2 things I want from gum boots -keep my feet dry and have decent grip so I don’t slip- these boots do neither after only a few months of wearing. They’re also extremely hot so don’t wear them in summer. They’re also not that comfortable. My boots began coming apart after maybe 6 months of wear, something I’d expect from Kmart shoes but not something I spent over $150 on. I wanted to support an Aussie business but I will not be getting them again, very disappointed after hearing so many great things. This business clearly cares more about good advertising than making good shoes

Very good experience and smooth return of the first order.
Fast delivery. Lovely product. I'm enjoying the funky bobby boots colour and excellent fit.
They are very well made.

For four years, I wore them at my property in the country which I frequent about 10 days of each month living primarily in the city
I bought them for the country
My usage of them was very light really I don’t live on a rugged property. I don’t ride horses. I don’t stride through muddy stalls or animal enclosures. I literally walk on pristine mowed lawns and down a blue metal covered internal road
I was disappointed, but after what I considered very light wear, even though it’s over that period the fabric inner literally started giving away which unfortunately the way they’re made there’s no way of replacing it, the whole outside of the boot is still in good order which would attest to the fact that I’ve used them very lightly Somehow or other the very light fabric, that you can see on the sides that compliments the style of the boot is literally just falling apart. I did write to them and I got the usual thank you for letting us know kind of return text which was better than nothing. I guess. I wasn’t expecting anything else but I think they definitely need to change the inner fabric, I can’t imagine if you wore them for horse riding and all the other heavy duty things that you can do in boots that they would last anywhere near what you would expect.
I think most people review them after they get them as opposed to after they’ve had them for a few years that would be good to hear any other reviews of those who have had them for more than two or three years.

Turnaround time for an exchange was very prompt! Great shoes and great service!

My first pair let water in after few months , the company replaced the boots but unfortunately again , same thing happened, look great but not practical

Firstly these boots are super comfy, however my first pair lasted six months and then split. Second pair received only lasted two months before letting water in. I received a third pair, worn today for the first time and I’ve come back with wet socks. I walk my dog everyday in a field but now have to admit they are not fit for purpose.April has been good but I can’t get to speak to anyone. I’m so disappointed, and at my wits end, I just want dry feet.

While the boots are fair, it’s the way the company treats its staff and stockists that deserves the 1 star. They do not respond to communication and it’s all about the sale. I’ve been a repeat purchaser and the last occasion was last week.

I was so excited to get my boots. I found the front of boot was very hard hitting my shin amd boots were very heavy . Wouldn't buy them again .

Your website is easy to navigate and your products are true to description. I am extremely happy with my purchase, including how swiftly they arrived. The quality is second to none. Thank you Merry boots

Great product, really warm and comfortable. Fast delivery. Lovely brand

Service was excellent as boots arrived very quickly and were very well made. Extra points because we were scammed, a message from, alleged, Evry stating they had tried to deliver but we were out. They then requested details/information. We contacted Merry People who very quickly confirmed our suspicions. Boots were received through Royal Mail. Top marks Merry People.

This sandals are more than shoes. Recently I managed to kick a door frame causing wearing closed shoes, including my green clogs, impossible. So I purchased the sandals and oh my goodness. I'm 'mindfully' walking everywhere, but thanks to the sandals I'm well on the road of wholeness. In genuine appreciation of Merry People sandals.

Ease of shopping, quality of products, price and accurate size guide.

I bought a pair of Bobby Boots to use for walking my dogs. After a few weeks I realised my one foot was always getting wet. It gradually got worse till the boots became unwearable. When contacting the customer service I did receive a very polite email assuring me that I would get a replacement pair, as there is one year guarantee on these boots, but I had to show them a number apparently visible on the sole of the boot and on the inside of the boot. My boots had no number anywhere. I did send them again photos of my boots but did not receive any answer from then on.
I think this boots a defenitely not suitable for outdoor persuits or walking anywhere too wet.
The customer service is terrible.

Love my Merry Boots. So comfortable and practical. Can dress them up or down and either way they look pretty special. Easy returns process too if you order the wrong size initially as I did.

I bought my boots 1 year ago and I’m still so happy! I use them everyday. Very comfortable and pretty

Communication is top notch. From the order-related email correspondence, to the replies from the team when I experienced an issue with my new boots, all responses were quick, clear and helpful.
The website is easy to navigate and ordering is easy too. Love the range of products and all the lovely colours, and I also LOVE the fact that they don't have sales. It's so refreshing, and rare!