I haven't made an order yet but have to say the customer service is excellent.
My questions have been answered really quickly in great detail.
I'm confident my first order will be just as good.

It’s been ages since I dealt with a company as customer focussed as Mersey Raw. They respond within a very short window to communications, sort out requests very quickly, delivery is overnight, even on a Sunday. As for the product, my dog has a number of very serious health conditions including Addisons disease and extensive arthritis, yet she is thriving on her diet of Mersey Raw complete minces. I particularly like the variety of choice offered, and prefer to give my dog the meats that come from animals that are not farmed for human consumption. These tend to have less chemical load. Overall, a very reliable, responsive company, and a great product that my dog loves, and thrives on.

Freddie loves his new diet. My reason for changing to a raw diet was because my dog was slightly under weight. He’s only been on his new diet for a few weeks and is already putting weight on and looking forward to his meals. The variety of food is excellent, storage is ideal and customer service is amazing. I would definitely recommend if you’re thinking of switching your dogs diet.

I would firstly like to applaud on the packaging, perfectly frozen on delivery as they include ice packs in boxes (unlike a lot of suppliers who deliver frozen items as if it was a pair of shoes). They are always on time with delivery- it’s next day. I have sent afew emails inquiries afew months before I got my puppy and they replied back enthusiastically. I encourage dog parents to buy from Mersey Raw, I can’t stress enough how the minces are high quality, my boy loves them! Containers are air-tight and delivery is on point :)

I must say this food is so good, my dog loved it, the packaging is very easy to open and great for storing it in the fridge or freezer as it stacks well.
I was very impressed with the variety available and it looks and smells very fresh, no horrible smell that comes with some raw meat, well except the ones with tripe in but that’s something completely different.
The delivery was very fast, my order arrived the next day as promised.
In my opinion you couldn’t go wrong feeding this food to your dog.

We are new to raw feeding and after doing lots of research decided to trial merseyraw food, for my two springer spaniels 12 years old and 18 months old. My old boy had become increasingly fussy with food, often leaving it and had started losing weight. I used Mersey Raw’s guide introducing raw feeding into their diet and he wolfed his food down licking the bowl clean.

We have made the switch over to raw feeding and I’m made up with the variety of different meats, the quality of the food, quick delivery and subscription discounts. After having an issue with delivery, I can vouch that the customer service is fantastic and the problem was sorted quickly.

Bought a few tubs to try and my dog loves it, seems to be great quality, high meat composition and not runny or watery like other brands.

Have now set up a subscribe and save with a couple of addition items added, the customer service representative Alex was top class in helping me set this up.

Being the owner of a fussy 1 year old Leonberger pup, we've tried our hand at various brands and even butchers over the last year, all of which to limited success. Then we happened upon Mersey Raw and it's completely changed the game completely, now our pups eating every time without fuss.
The packaging is ideal for us as she'll eat a 500g tub each meal, and since they're in leakproof containers, they're infinitely more convenient than their counterparts.
Even the delivery we find ourselves impressed with, next day, very clearly packaged with great care.

Long story short we're delighted with Mersey and having it as a subscription just makes life so much easier.

I am feeding a 4 year old cavapoochon and a 5 month old cockerpoo on this food and both absolutely love it! My question was, Is it complete? Especially because i have a growing puppy. I was already mixing up the proteins and not found any that they turned their noses up at so Alex suggested adding frozen sprats and raw eggs with shell to provide extra vitamins. Iv now added the sprats to my subscription. Thank you for that information and hope it helps other customers with the same question. Excellent food and excellent customer service.

Always 5 star service….and the dogs love the food!

Well here i am back again . So came to Mersey Raw after trying other brands . Which were all fine . This time the textiure as changed which is better i have 3 small mouths to feed. And they love it . And yahh theres more novel proteins which my 3 love . Rabbit and oily fish .. and Rabbit fur one too . Just need to mix with other as to much bone as poo's end up like chark but glad theres morw available.

Not only are the meals very high quality, they have helped my dog heal a few gut issues, the price is superb and the customer service is 2nd to none. Response time to queries is within 24hrs. Would recommend 10x over!!

We have been using Mersey Raw for about 16 weeks now, the boys LOVE their new raw food, their coats are soooo shiny and they are in tip top health. The boxes are packed with goodness. The packaging is so useful and thd food is kept frozen, and we love next day delivery. Thankyou.

I took on 2 young semi-feral cats recently, Floki and Helga, and tried them on a variety of canned foods, always the more expensive brands with high meat ingredients. Some they liked, some they didn't, and there was quite a lot of waste, also their litter trays were not great, often with soft smelly poo.
I'm no stranger to raw feeding, so decided I would try them on it, and set about researching a suitable brand.
This is where Mersey Raw came in, I ordered just a few proteins to try, this was made easy by them being a local company who do click and collect.
We are only on our second week, and the difference is incredible, clean bowls every time, and no more stinky poos.
They love the food, and are loving trying the different proteins, so far Wild Rabbit and Oily Fish is favourite.
I cannot find one thing to criticise about this brand, the food is great, the tubs are leakproof, resealable, and reusable, ordering is easy, and prices are really good, and it's great to support a local business

I've been using Mersey Raw Dog Food for a while now and can confidently recommend them. The product is consistently excellent. High-quality ingredients that my dogs thrive on and eagerly eat.

What really sets them apart, however, is their customer service. Every interaction I've had, whether about an order or a question, has been met with a genuinely positive, helpful, and friendly attitude. It's clear they care about both the pets and their customers. A fantastic company to deal with.

Quality raw food with many different choices, my dog loves them all

Good food, handy containers can be used for lots of things. My Vera woofs the lot down she does not leave any the sprats last a long time she has them added to food every other day. The customer service is excellent always helpful.

Food comes barely frozen.
Some tubs unfrozen
Company don’t accept complaints well and become aggressive .
Very unprofessional!
Staff demanded photos for proof , called me a liar .

Edited to respond to reply
Seems your good at lying .. I complained multiple times but couldn’t deal with your rudeness !
You made my dog sick
I won’t buy off you ever again !

I looked after a friends dog which was on a raw diet so bought this company’s raw meat. I really was impressed. Completely satisfaction!