Mersey Rod - Drain Unblocking, Surveying and Repairs Reviews 

Spot on Andy came out sorted the issue short term and let me know what need to be done long term.
Highly Recommend

Contacted Mersey Rod across several platforms requesting help with a collapsed drain after reading all the good reviews on here. I've had no responses.

I have had bad experiences with other plumbing companies in the past, so I was very wary about having to call someone else out. But from the initial conversation, where I explained my issue, Mersey Rod were helpful and honest. They explained about the deposit, and what was included for that, and then what was included in the full price of the visit, so I knew what to expect when they arrived. The Plumber was a very pleasant individual who made sure to explain to me what he was doing and listened when I told him about my bathroom set up. He made sure that he not only cleared the blockage, but he got rid of everything that was blocking it to prevent further problems. He left the area clean and tidy, he even took all the debris that was blocking my pipes with him. If you have issues with your drains, I would absolutely recommend this company. Worth every penny in my opinion.

The worker was very efficient, friendly, experienced and quickly put an end to a very nasty blocked drain. I would recommend this company every time.

Superb service from Mersey Rod. I had an issue with blocked drains and manhole and they arranged an engineer to come out the very same day. One price with no hidden fees and no payment until the job was done. They even take card payments at the door. Would definitely recommend.

Great response time for call.
Next morning service on site.
Phone call from engineer on site
Notifying me of issues with pipework
To be rectified.
Brilliant.

A great service. My drain was blocked and my back yard was flooded. 2 hours after my initial enquiry they had come and fixed the problem. Checked the pipes with a camera, all was good, job done. Fixed price, would recommend and use again.

Quick, efficient service. Arrived within two hours and sorted the blockage. Really nice man.

Absolutely great experience from beginning to end. The lovely young lady on the phone, very polite, explained everything.
The gentleman that came, was on time and rang just before he was going to arrive, very polite again, explained what the problem was and how he was going to solve it, went above and beyond to make sure everything was in full working order, left the area clean and tidy.
I wouldn't hesitate to recommend this company to anyone.

Professional and explained every step. Cleaned up afterwards

So happy engineer attended within a couple of hours of my initial phone call. Engineer was great dealt with the blockage really well explaining everything which was good advice for the future. Can't complain about set price as problem fixed in rapid time. Thanks team.

Responded to query straight away. Allowed to pick date and time. Andy turned up on time, checked for the blockage and put the camera down.
Took pictures and produced report.
Becky forwarded report and kept us uptodate on progress. Overall excellent response and job done.

Were prompt and efficient. Would definitely recommend

Quick, efficient and friendly. Thank you!

Excellent service from start to finish. Very polite, friendly and professional staff.
Everything was clearly explained and the survey was carried out efficiently. Would definitely recommend.

Staff fantastic from the word go, Becky in the office and both men who came out. We had an issue in December that the guy sorted and informed me of the point of the true issue. He was spot in and uncovering an old manhole in January, Andy came out and worked hard to clear the blockage. He has diagnosed tree roots from a roadside tree near our home.

Fantastic service from Justin who arrived promptly, was professional, informative and a really nice bloke. Blocked drain cleared quickly, carefully and cleanly. A great job! Would definitely recommend this company- 5 stars!

I contacted Mersey rod after I had sewage all over my back garden I spoke to Becky who was very polite and professional and told me they would send an engineer out the same day 2 hours after my first call Justin call me to say he would be with me in the next 30 minutes

He turned up and got straight onto the job in hand was very polite and knowledgeable and kept me informed on what was happening he cleared the drain and cleaned up all the mess got me to do some flush tests and then wanted to
Put a camera down to see if there was any issues witch I’m glad he did as he discovered that there was badly damage and missing pipe and told me it would need to be dug up and replaced as it will block up again

Next morning he called me after speaking to the repair team to give me a price for the repair work and gave me a date witch suited me the best

Jack and the repair lads came out also very polite and friendly kept me informed on what they was doing they dug down to the pipe replaced and put everything back like they wasn’t even there

I honestly couldn’t thank Mersey rod enough
Form Becky booking the job out to Justin doing the job and finding the issue out and jack with his team fixing the problem I would highly recommend this company

Jem arrived 10 minutes earlier than promised, he remained polite and courteous throughout the work. My blocked drain was jetted and cleared completely, with the area around the drain left clean and tidy. Jem stuck to the quoted price and was very knowledgeable and efficient, he even provided a 6 month gaurantee!!!!! My wife and I were delighted with the service provided by Mersey Rod, we would definitely recommend their service and would use again without hesitation.

I would like to share my terrifying experience with Mersey Rod.

I contacted the company because I had an issue with the drainage on my property. They came and performed a camera inspection for £170. They informed me that the pipe under ground was snapped and needed to be replaced. Providing a quote of £1500. David, the man conducting the camera test, mentioned they could do it cheaper for a lower price and advised me to contact him directly on his mobile instead of calling the office.

We agreed on a price of £1000. A few days later they arrived to do the job and began digging. A few hours latter, they called me to come over, stating there is a problem. When I arrived, they informed me that the issue was caused by a pipe extending beyond my property line, requiring me to contact United Utilities to resolve it before they could continue. They also demanded £400 in cash for today`s job, which I have paid. I was not pleased about paying before the job is done.

I contacted United Utilities, who visited the property and confirmed that there was no pipe as described by Mersey Rod. I spoke with Jack, the Mersey Rod employee in charge of the excavation and informed him about United Utilities findings. Despite this, he insisted the pipe was there. I contacted United Utilities again, requesting another search for the pipe. Upon their return, they once again confirmed the absence of the pipe and deemed the excavation by Mersey Rod unsafe and in need of immediate attention.

I spoke with Jack again, relaying United Utilities feedback. When we met again at the property he suggested connecting my drainage to the neighbour`s, which would significantly increase the cost beyond our original agreement. Shortly after I received a new quote from Mersey Rod for £4500!!!

I contacted two other drainage companies, both which were unable to locate the pipe where my drainage had previously been connected. If became clear that Mersey Rod had broken and buried the pipe to extort more money from me.

As a result, my tenants were unable to use water for a week, and I had to hire another company to rectify the mess created by Mersey Rod. I ended up paying an additional £3100 to the new company, as they had to connect my drainage to my neighbour`s pipe. When they saw the excavation, they were shocked and questioned what Mersey Rod had done and why.

I had been deceived by Mersey Rod`s Google reviews. It appears their online feedback cannot be trusted at all.

-----------------------------------------
Regarding Mersey Rod's reply to my review:

"We went above and beyond to assist in this matter, including direct communication with United Utilities in an effort to help resolve the issue."

Let me explain how Mersey Rod went above and beyond with United Utilities communication.

When they came for a second time to my property, I gave them Jack's mobile number so they could contact him if any issues arose. Jack was also aware of this. I received a call from a United Utilities engineer explaining that he couldn't find any pipe and had tried to contact Jack, but as soon as he mentioned he was calling from United Utilities, Jack hung up the phone. I informed the engineer that I would call Jack and get back to him. I tried several times to phone Jack, but he did not answer the phone. I also sent a few messages, but I was ignored.

That is how you went above and beyond... Shame on you people!