This store has everything you'll need in one place. I ordered the Biocomplex Oilgorevitalizing Zell. Electro Face 1 By Denova and the Exosome Scalp Care Complex and received my order on the date promi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Lo que hizo mi experiencia excelente fue el servicio al cliente de esta compañía! Son los mejores! Me dieron toda la información necesaria! Me sentí atendida y escuchada en mis necesidades! Gracias po... Toon meer
Bedrijf heeft geantwoord
I love this store because it has everything you need and they are very affordable, professional and ship very quickly. They are very responsive and know how to treat their customers. Love their custom... Toon meer
Bedrijf heeft geantwoord
I went to purchase the device on the Shop app and was redirected directly to the site. Once on the site it was suggested that you would get a discount if you download the app. On the app it asks... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are a US-based company that offers high-quality mesotherapy products coming from various prestigious and reliable brands. All of our products are imported from Colombia or Spain.
Contactgegevens
140 S Dixie Hwy, 33020, Hollywood, Verenigde Staten
- 305 7335470
- info@mesotherapystore.com
- mesotherapystore.com
3,7
Gemiddeld
242 reviews
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Disappointing Experience
I went to purchase the device on the Shop app and was redirected directly to the site. Once on the site it was suggested that you would get a discount if you download the app. On the app it asks for your personal information and CLEARLY ADVERTISES a discount if the items are purchased through the app. At checkout I applied the code that is all over the app just to receive an "invalid" message. This gives the impression that you are being lured in to receive emails and texts for marketing... but the promised and stated discount is not available, DESPITE IT CLEARLY SAYING IT IS on the app. While its disappointing, it was a waste of time, and it gives an unnecessary negative experience as a first time user. I didn't go looking for a discount... it was suggested to me... so why not simply remove it from advertising a discount if it won't be honored?
**UPDATE**
I have an email out to confirm the status of my order. At first glance it appears my review may have led to the cancelation of my entire order. Which is odd since my feedback was solicited and I gave an honest review of my personal experience. I never asked for an actual refund (a price adjustment as suggested in the response would've definitely been fine) and while I would like to receive the item that I ordered, I understand if their chosen resolution is to refund the entire order. I appreciate the prompt response either way.
29 augustus 2026
Antwoord van Mesotherapy Store
Hi Shana,
We are deeply sorry to hear about your experience. Our team is always committed to rectifying any issues that arise, whether technical or human error.
Before leaving a negative review, we always encourage our customers to reach out to us directly through any of our available contact channels. Although our customer service center is closed on Sundays, our team is active Monday through Friday, from 9:30 AM to 5:30 PM EST, to answer questions and resolve any problems. Whenever you reach out to us via email, WhatsApp, or text, rest assured that we will work quickly to solve the issue.
After reviewing our app and the automatic discount code system, we confirmed that we are currently experiencing a technical glitch. To make things right, we are processing a 10% refund of your order directly to Affirm, your chosen payment method. You will receive a notification via email shortly confirming this refund.
We hope this resolution provides peace of mind and allows you to reconsider the 1-star review left on our profile.
Thank you for your patience, and we sincerely apologize for the inconvenience.
Best regards,
Customer Service Team
This store has everything you'll need…
This store has everything you'll need in one place. I ordered the Biocomplex Oilgorevitalizing Zell. Electro Face 1 By Denova and the Exosome Scalp Care Complex and received my order on the date promised. I am really pleased with my purchase and I would suggest this store to anyone searching for high-quality goods at a fair price!
1 juni 2026
Review zonder uitnodiging
Antwoord van Mesotherapy Store
Thank you so much for your feedback, Miriam! We are thrilled to hear that you found everything you needed and received your items on time. We truly appreciate your support and look forward to serving you again soon!
Antwoord van Mesotherapy Store
¡Muchas gracias por tu reseña y por tu confianza constante, Leonor! Nos alegra mucho saber que siempre quedas satisfecha con nuestro servicio. ¡Quedamos a tu disposición!
Great experience ordering
Great experience ordering, it was fast and easy!! Thanks and God bless!!
28 mei 2026
Antwoord van Mesotherapy Store
Thank you so much for your kind review and blessings, Amanda! We're delighted to hear that your ordering process was fast and easy. We truly appreciate your support and look forward to serving you again soon! God bless you too!
I have not received the order
I have not received the order. It’s been over a month. Don’t ask me to rate something I don’t have
9 april 2026
Antwoord van Mesotherapy Store
Hello Edna, we deeply apologize for the frustrating experience and the delay with your order. We truly regret failing to meet your expectations in this instance. We sincerely hope to have the opportunity in the future to earn back your trust and correct the mistakes made. Thank you for taking the time to share your feedback with us.
It was easy to find what I was looking…
It was easy to find what I was looking for and to buy it was also easy
25 april 2026
Antwoord van Mesotherapy Store
Thank you for the review, Ana! We're glad to hear that you found the website easy to navigate and your purchasing process smooth. We appreciate your support and look forward to serving you again!
I placed an order on April 17
I placed an order on April 17, 2026, and no one is answering my emails, WhatsApp messages, or in-app messages. DO NOT BUY FROM THEM.
Hice un pedido en abril 17 2026 y nadie contesta mis emails, WhatsApp o mensajes internos en la app. NO COMPREN CON ELLOS
17 april 2026
Antwoord van Mesotherapy Store
Hola Alexsandra / Hello Alexsandra,
Lamentamos profundamente esta mala experiencia y la falta de comunicación con tu pedido (MTS-7752). Nos disculpamos sinceramente por los errores cometidos en nuestro servicio y por no estar a la altura de tus expectativas. Esperamos de corazón tener la oportunidad en el futuro de corregir nuestras fallas y recuperar tu confianza.
We deeply apologize for the frustrating experience and the lack of response regarding your order. We truly regret failing you in this instance and hope to have the opportunity in the future to earn back your trust and correct our mistakes.
I’ve worked with them for a few years…
I’ve worked with them for a few years and highly recommend!
24 april 2026
Review zonder uitnodiging
Antwoord van Mesotherapy Store
Thank you so much for the review and your recommendation, Lisa! It has been a pleasure working with you over the years, and we truly appreciate your loyalty and trust in us. We look forward to continuing to serve you!
No me ha llegado mi orden
No me ha llegado mi orden . Ni siquiera se han comunicado conmigo y ya ha pasado 3 semanas donde no dinero no la orden. Así q pido la devolución de mi dinero
7 april 2026
Antwoord van Mesotherapy Store
Hola Patricia, lamentamos profundamente esta mala experiencia y la falta de atención con tu pedido (MTS-7736). Nos disculpamos sinceramente por los errores cometidos en nuestro servicio y por no haber estado a la altura. Esperamos de corazón tener la oportunidad en el futuro de corregir nuestros fallos y demostrarte la atención que mereces.
Never respond
5 april 2026
Antwoord van Mesotherapy Store
Hello Joel, we deeply apologize for the frustrating experience and the lack of communication regarding your order (MTS-7733). We truly regret failing you in this instance. We sincerely hope to have the opportunity in the future to correct our mistakes and earn back your trust
Antwoord van Mesotherapy Store
Thank you so much for the 5-star review, Natale! We're thrilled to hear that you love our products and had a great experience with our customer service team. We truly appreciate your support and look forward to serving you again!
I placed an order and never received my…
I placed an order and never received my product. I have called multiple times over several days and sent emails, but have not received any response. This lack of communication is unacceptable. I am requesting immediate assistance to resolve this issue. I have been trying to get in touch with someone from the store for days, and no one pick up the phone
20 maart 2026
Review zonder uitnodiging
Antwoord van Mesotherapy Store
Hello Marisol, we deeply apologize for the extremely frustrating experience, the lack of communication, and the issues with your order. We truly regret failing you and not answering your calls and emails. We sincerely hope to have the opportunity in the future to correct our mistakes and earn back your trust.
La entrega fue antes de lo que pesaba
La entrega fue antes de lo que pesaba. Muy buena entrega. A tiempo !!! El producto apenas estoy empezando a usar , 1 mes les daré mi opinión.
Thank
13 maart 2026
Antwoord van Mesotherapy Store
¡Muchas gracias por tu reseña, Andrés! Nos alegra mucho saber que tu pedido llegó antes de lo esperado y a tiempo. Esperamos que disfrutes el producto durante este mes y estaremos atentos a tus comentarios. ¡Quedamos a tu disposición!
Antwoord van Mesotherapy Store
Thank you so much for the review, Vanessa! We're happy to hear that we've been attentive to your needs. We truly appreciate your support and look forward to serving you again soon!
Rejuvenation2706
I am very satisfied with this product. In general, it performs well and meets expectations. The quality is excellent, and it delivers the results it promises. I found it to be reliable, easy to use, and worth the investment. Overall, this is a good product and I would recommend it to others.
13 december 2025
Antwoord van Mesotherapy Store
Dear Dr. Augusto Zamora Perez,
Thank you very much for your wonderful feedback! We are thrilled to hear that the product met your expectations regarding quality and performance. Receiving such a strong recommendation from a professional is incredibly valuable to us. We look forward to serving you again soon!
Best regards, The XZ Natural Laboratory Team
No me llega mi orden no me responden y…
No me llega mi orden no me responden y la envié desde el 3 de diciembre
30 november 2025
Antwoord van Mesotherapy Store
Gabriela Gómez,
Lamentamos sinceramente los inconvenientes con la entrega de su pedido y la falta de comunicación. Le ofrecemos nuestras más sinceras disculpas, ya que esto no refleja nuestro estándar habitual de servicio.
Por lo general, nuestro equipo de atención al cliente es muy diligente respondiendo correos electrónicos, mensajes de texto y WhatsApp. Es posible que haya ocurrido un error involuntario o un problema técnico que impidió que recibiera nuestras respuestas.
Queremos resolver esto de inmediato. Hemos localizado su orden (referencia MTS-7549) y nos pondremos en contacto con usted directamente para darle una solución hoy mismo.
Atentamente, El equipo de XZ Natural Laboratory
You sent me the wrong size needles for…
You sent me the wrong size needles for the second time. I ordered 1mm needles, you sent 1.5mm. I did not complain the first time and used it but it was just too long. Please fix this
14 november 2025
Antwoord van Mesotherapy Store
Dear Lovell Dall,
We sincerely apologize for the mistake with your order. We understand your frustration regarding the needle size.
Please know that simply sending us an email or a text message regarding this issue would have given us the opportunity to resolve the problem for you immediately. We are always ready to help and correct any errors.
Please contact our customer support directly so we can fix this for you right away.
Best regards, The XZ Natural Laboratory Team
Antwoord van Mesotherapy Store
Estimado Francisco Vazquez,
¡Muchas gracias por su comentario! Nos alegra mucho saber que todo estuvo bien y que el servicio fue rápido y de su agrado. Trabajamos duro para mantener esa combinación de calidad y buen precio.
¡Esperamos servirle nuevamente pronto!
Atentamente, El equipo de XZ Natural Laboratory
Antwoord van Mesotherapy Store
Dear Aura,
Thank you so much for your enthusiasm! We are delighted to hear that you are happy with both our service and our products. Your support means a lot to us!
Best regards, The XZ Natural Laboratory Team
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