MetroPM Reviews 

The above star rating is for Maria who has recently joined Metro PM. Metro PM would have been given a one star rating!
At last, since Maria arrived on the scene The Tudors has seen action! New steel rat proof bins have been ordered and delivered. Recycling bins have been jetwashed and the whole of the bin store area has been jet washed too! So we are now back to a high standard of hygiene .
She has listened to our distressing stories regarding the garden and she has stated that work to rectify this will be actioned when she has studied the current contract for the gardeners.We have waited for over two years for MetroPM to carry out the necessary work,but they have ignored our pleas.
Thank you Maria, “ new brooms sweep clean” seems to summarise your brilliant efforts for us.
We feel confident that all other issues with the maintenance will be resolved.

A huge thank you to Michelle Cox in the legal department for the recent support she provided me with the companies house requirement for ID verification. I was about ready to throw my laptop out of the window in frustration, until I called Metro and spoke with Michelle who walked me through the process step by step.

I’ve been engaging with Michelle Cox in the legal team regarding the procurement of a management pack. Michelle has been super helpful and quick to respond to requests at all times, keeping me updated on progress throughout. Thankyou Michelle!

Update: if I could I would give zero stars. No progress at all to report.

Regretfully lack of substantive progress on actions for the last 3-4 months. Our property manager is Mr Owen Judd. We have now written to the Managing Director.

Our estate is located in Taunton, Somerset.

Nearly 5 months ago I reported to Metro that the exit doors from my block of flats could be deadlocked from outside preventing escape in the event of a fire.
As there was no reaction, I again notified Metro some 2 months later and got a reply to the effect that deadlocking the doors was impossible. It isn't!
At no point have Metro visited the site and now I am in communication with the 'Safety & Compliance Manager' who assures me that the safety of their residents is their priority.

Good response rate to queries and follow-up emails

Owen Judd.... where do I even start with how great this bloke is and how much of an asset he is to Metro PM. As a fellow property manager myself, having Owen manage my home development has been a breathe of fresh after, after we had to sack off the old managing agent, and I cannot thank him enough for how responsive, informative and helpful he has been since taking over. Thank you again Owen!

Rupinder was great! Acted fast so I could get my tap fixed!

I have been liaising Owen Judd at Metro-pm dealing with leasehold enquiries for my client on a sale. I found him to be extremely efficient, prompt and professional. All my enquiries have been dealt with in detail by return. Owen was amazing.

We work with Melanie and the team at Metro regularly with regards a block of flats we are involved with and always find them responsive and supportive of any assistance we need. Thanks team!

This company should be shut down!
Have arranged for work costing £1,000s, but have accepted the advice of a builder instead of actually examining the issue themselves.

Still not received annual accounts for last year, well dodgy!

Work/repairs, reported over 2 yrs ago, still not addressed!

We have formed a tenants committee and were just about to serve them notice and self manage (you can do this if 50+% of owners agree), but 3 out of the 6 apartments have decided to sell to get away from the ongoing issues! But this raises another issue...they are holding up the sales as the solicitors are still waiting for them to send the sales packs.

We had no choice with this company being appointed. It's a shame the landowner did investigate before awarding the contract to them!!

I have to say Melanie Judd, Customer Service and Integration Manager, was so helpful she worked hard to resolve issues I had with a neighbour. Melanie was professional and focused until she got the issue sorted. I can't thank her enough.

1th July. I found my garage door was jammed so I couldn't get my car out - disaster. Melanie Judd at Metro arranged for a contractor to visit within an hour. He diagnosed the problem and told me that his workman would be there in a couple of hours. He arrived and 4 hours after I reported the problem all was resolved.

Anytime I have issues and I call in there is one amazing lady so professional to the highest standards her name is Melanie Judd, this lady will do all she possibly can to make sure she put a smile on my face by assisting me with my challenges I am a new tenant who just occupied a studio apartment in Flat 4 23 Clarke Road Northampton. And my name is Daniel.
Thank you very much Melanie, for being good at what you do.

My flat has had a bathroom leak for over a year. The extractor fan is on the ceiling directly about the toilet and rain water comes through. It took months of pestering to get anyone out, for them to incorrectly diagnose the issue and make it worse. Months pass again and they finally put up scaffolding, a solution was put in that lasted a month and now it's worse than ever. My landlord can't get a straight answer and is constantly passed from contact to contact.

If I could give 0 stars it would be too generous! Metro PM do not care about maintaining any properties but all they do is chase for money and keep increasing charges. Whenever you call or email, no-one replies or they do not care about following up with issues. They will only send multiple emails for charges. The company needs to be taken to court and closed down.

The accounts team have been very helpful in helping me understand the service charge demands and how to pay them as I initialy didnt understand it. Very polite and understanding, spending the time tonlisten to my concerns to do their best to help me. Very much appreciated.

I had cause to submit a further issue after some vandalism on the estate. Within 24 hours after speaking to Melanie at Metropm, a workman turned up and measured the vandalised door. The door was completely fixed within just a few days. Thanks again Melanie for such a complete resolution and a speedy response.

A huge thank you to Gillian and Chris for their determination, persistence and professionalism in pursuing recovery of service charge funds from the previous managing agents. Their help and advice to the Resident Directors was exceptional.

I spoke to a lovely lady called Melanie and she was incredibly helpful. She helped me a lot and resolved my issue nice and quickly. She was on the ball and filled me with confidence after I had spoken to her.
I was very happy with her service, so a big thank you to Melanie