MHL Ltd Reviews 

Very easy to get a quote and to book. The team arrived promptly and were very friendly and speedy

MHL appear to be very limited in the service they offer. There were three principle problems:

1) I ideally wanted a Worcester Bosch boiler (which they do install) on account of their accepted reliabilty and longevity, but this wasn't possible for MHL because a perceived problem with the number of cores in an installed cable. In reality there are industry accepted relatively simple work arounds that could have allowed them to fit my preferred boiler. Instead they quoted to fit a lower quality Baxi boiler which was directly compatible with the installed cabling.

2) They were unable to brick up the hole where the exisisting flue is. The hole would be filled with concrete instead or I could brick it up myself. Is this really a reputable boiler installation company??!!

3) The surveyour wasn't happy with the currently installed 22mm gas pipe and said it would need to be replaced with 28mm. This is total nonsense and I couldn't believe what I was hearing. I challenged this requirement but he stuck to his assertion with great determination. Again.... is this really a reputable boiler installation company????!!!!

A quotation for what they were willing to do was received promptly and the price appeared reasonable. However, the quote pointed me in the direction of their terms and conditions, and these read like a horror story - seemingly allowing them to do pretty much anything they wanted without necessarily informing me and with them taking little responsibilty if things go wrong!

I will definitely not be taking them up on their offer.

The two stars I have awarded them are for the courtesy shown by the surveyour and the promptness of the quote.

Follow up to MHL's response:

When first requested to submit a review, immediately after receiving the quotation and without any work having been completed, I ignored the request as I didn't think it appropriate or worthwhile. I deleted the request. Then, very much to my annoyance, less than a week later I received a reminder that I had not yet left a review and how important and appreciated it would be. So I left a truthful review and you don't like it.
If you don't want reviews that follow on from quotations then don't request them.... and certainly don't chase when not received.
I note that you don't address one single issue raised by my review and resort to a personal insult instead.
What did I write about not taking responsibility when things go wrong........

Excellent customer support.
Efficient and polite staff.
Engineer arrives on time.
Reasonable pricing.
Awesome level of service provided.

Very disappointed in this company, they have serviced our Oil fired boiler for the last 5 years, bearing in mind boiler is 6 years old and 1st year it was commissioned.
4 years have been satisfactory but on recent service visit.
Engineer told us after boiler service that their were 2 advisories and he would email us over a quote to do the work.
Received quote and thought it was rather expensive?
Done some research and 2 companies came back with the same reply, telling us that 1 of the parts from the advisories would hardly need to be replaced on a 6 year old boiler.
Got a Oftec registered heating engineer to go over boiler and see if these advisories needed replacing.
The boiler did not need the supposed 2 spare parts?
And in his professional capacity, told us the boiler was absolutely fine and did not need any replacement parts?
Have emailed this company twice, and have tried ringing them, and no one has yet from customer services has got back to us.

Very good service.. recommended A***

Great service

As always Mark Bailey is amazing. Polite such a nice guy. He is an asset to your company.

The engineer was extremely professional

The engineer that came to service our heater,was very polite and explained what he was going to do. I spoke to the company on the phone again very polite and talked me through the the bill system on the phone.

Lovely engineer who filled me with hope. Did a great job advising me and sorting boiler

I found MHL on google and found the people really helpful. I was asked to do an online form stating the problem and was called back within 30 mins. Shortly afterwards I was called back again and told an engineer would be with us within 45 minutes. Clearly he was local but still impressive. The only downside is that the part that needs replacing has to be ordered and a repair effected in about two weeks. That being said do have every confidence that this will be adhered to.

Very friendly, good at resolving any issues.

Great job on the day - all that was expected/needed and charged as quoted.
Excellent engineer - good communication.
Minor quibble - received emails giving three different arrival times (0755, 1050, 1115). On the day, a 4am emergency meant Adam arrived at 0930 (having sent a helpful message)

nice chap. arrived on time. good job

We had an issue with no hot water through the taps and a full tank of the stuff, was told I needed to replace the tank. After the engineer left I checked the pressure release valve ( after I ChatGPT the issue ) to discover it was limescaled up, cleaning it make thing better so I called a jobbing plumber to replace the PRV valve for £45 Problem solved ! MHL wanted £2700 for a tank replacement

Dean came and serviced our boiler. He was great. He answered alot of my questions and he gave me clear feedback following the service.

Communication from the head office was also good.

right from the start ,talking to one of the lovley ladies in the office. very quick service, the fitter came out and the boiler was up and running in twenty minuetes