Michupet Reviews 

I ordered two Michu litter boxes for about $300. Once they arrived, I realized they were too large for my cat and the space I intended to use them in. When I contacted Michu about a return or store credit, I was told I could return them but I would have to pay $70 in return shipping because shipping was too expensive for them to cover.

That completely changed how I felt about the company. Please read their return policy and fine print, because this is not something I expected when spending this much on litter boxes. I ended up trying one anyway, and it scratched very quickly, so I wasn’t impressed with the quality either. I threw both away rather than spend more time packing and returning them while also paying $70 for the privilege. One remained unopened. It’s unfortunate because I had planned to purchase other Michu products, but after this experience, I won’t be buying from them again.

Everything is terrible.

This company’s costumer service is beyond appalling!
I have ordered cat litter and in the confirmation email I received the date of the following day was stated as being ready for delivery. After 4 days where I heard nothing I contacted the number stated as costumer service.
The costumer service “specialist” started her communication with me with “I don’t answer phone on holiday” when I pointed out it wasn’t a holiday she said “you have been very rude, this is unacceptable”
This line of communication continued to a point I was getting abused by her.
She then cancelled my order after I explicitly asked her not to.

I contacted the head office in the US asking to be contacted by management, I was told I will be contacted by a “Harry” but nothing happened. After two weeks when I emailed again, they sent my complaint to the same person the complaint was made against who emailed back saying she investigated and decided nothing wrong has happened. I am beyond shocked by this complaint management.
So if you feel like being treated badly and abused by costumer service- they are the company for you!