Midnight City Reviews 

I had placed an order on February 12th and have not yet received it yet. There is no update on the tracking website post February 14th. My order number is 88689

Ordered a pegasus necklace on the 29th and still haven’t received it. Tried to reach out to the customer service with no response

The chain I purchased has snapped on the second wear. It's a shame as their items are lovely, but clearly quite cheaply produced.

First off they didn't send my items to the correct address then the support team doesn't respond in a reasonable time to my emails regarding inquiries into my package that was supposed to get sent out again. I can't confirm that it actually has been re sent because the support team won't respond. Also I have already had two necklaces that i purchased previously have the pendant fall off the necklace for no reason at all which i lost, so I don't know why i even ordered another necklace again but this will be the last time I buy anything from this company.

I ordered the 2 necklaces and 2 pendant pack for a friend and I, and was overall just disappointed.
The necklaces purchased was the gold wave necklace, and the Athena 3 mm silver. The two pendants were the two tone Zeus and the gold Centurion. The wave, Zeus, Athena and Centurion pendant are all solid and what I was expecting. The Athena pendant is a bit smaller than it looks on the website but I still like it. The chains however, seemed very low quality. The gold chain from the wave necklace is a 3mm chain, which is fine, but I thought it said that was out of stock, so I was expecting a 2mm chain. It seems very prone to "kinking" (I don't know the correct term but links tend to not keep a good alignment, and just looks awkward.) The chain on the Athena necklace is way thinner, despite the fact that it said it came with a 3mm chain, and it's definitely 2mm. (I measured) It works for the size of the Athena necklace, but as I had planned to give the zeus pendant and the chain from the Athena necklace to a friend and keep the pendant to put on another chain of mine, I would have liked to receive a silver 3mm, since it specifically said it came with a 3mm. I won't complain about the shipping, since it's coming from the UK, and I understand that takes a while and costs a fair bit, but considering that expense, I doubt I'll be purchasing again. Once again, solid pendants, but the chains were super disappointing

Update, they reached out, said they would provide and refund, and ghosted me completely, even after I sent follow ups with all the information they asked for. I was ready to cut my losses after the original review, but then they offered a full refund, and I thought wow, that’s good to have a satisfaction policy of some sort, and changed my review to reflect those first messages with them. And then they just stopped responding. Changing to 1 star based on the awful customer service. Wouldn’t recommend this brand. Unless you want a terrible customer service experience.

Sent my items back on the 21st January and still haven't received a refund even though they have been confirmed.

I was contacted almost immediately after the posting of this review by the owner of the company who very helpful followed up on my order status and sent me overnight an additional order. He even added extra goodies. My son got his gift and was very happy with the quality of the items. I know it is not the business fault that shipping companies are not reliable. Maybe some competition is required for those companies so they can step up their shipping job!

Placed an order on Dec 9th. today is the 27th and I am still waiting to receive my order! this was a Christmas present. I have been waiting for an update on the shipping details since Dec 20th.
I would not order again from this company. very disappointed!

I really love this website and the pieces that they have. I’ve gotten two necklaces from midnight city, and one piece I’ve had for three years and it has never tarnished, broken, or scratched and I rarely ever took it off. I highly recommend this store if you’re looking for something that will last you years and still look like you bought it yesterday.

very nice quality jewellery & reliable shipping

I love it. The quality is fantastic, nice job. Will definitely purchase from Midnight City again.Thanks again!

The marketing way with gorgeous gallery of products in instagram. I waited a while for the package, but it was worth it! the product with high quality!

A little slow on the delivery time but the items came in in great packaging and as ordered and look fantastic.

Always had a good amount of sales and deals, reasonable prices, and the quality and range or jewelry is great.

Really happy with my purchases of two chains from Midnight City. I will definitely buy more jewellery from them. Customer support and delivery were also excellent.

Muy agradables, contestaban en un día y buen calidad.
lo malo es que al precio del envio debe sumarle las tasas de aduana que ellos no te cubre y ya te suman otro 10-15 euros. Además la página que tienen ellos para el seguimiento del pedido es muy inexacta y no da casi información.

Great quality, pendants are great, the chains are a tad small for my taste though

Its been 3 weeks and i still dont have it. Won't let me track the package, i feel like ive been scammed.

It’s taken over 3 weeks to receive my order. Wouldn’t recommend

J'ai l'impression que c'est de bonne qualité, la commande est arrivée rapidement et les prix n'étaient pas trop chers, néanmoins j'ai du payer 17 euros de frais de douane.

Amazing customer service that goes a long way to show a company really cares. They will have my business for a third time for sure!