Mikes Dive Store Reviews 2.492

Needed a new strap for my D6. Old one was stuck on. They never had the stock but committed to getting one in and more importantly kept me informed by phone. Made appt at 1000 and they dealt with me promptly and removed the old stuck on one and fitted the new one all whilst I waited. I appreciate this was not a difficult query to handle, but is how they handled it that was most impressive. Also, the first time I spoke with them was Wednesday and I needed it for Friday. Every member of staff that I spoke with both on the phone and in the ahi we’re polite, helpful and friendly

Visited with wife to get her some fins and prescription mask. She bought these and I ended up buying her some regs and a BCD.
Kat was very helpful, knowledgeable and patient with my wife being a newbie.

Really easy to use the site when ordering, currently awaiting my new mask etc. but in reading through the reviews I thought I’d give them a go 👍

At the end of the day what matters is the number of happy customers - I am happy and grateful to Jenna!
Excellent customer service! I would highly recommend Mikes Dive Store.

Joanna - thank you,
awesome support and information. Thank you. Once the item is in stock I will order it

I contacted Mikes dive store online as required more in depth information regarding types and sizing of their 3mm wetsuit range, 1st thing the following morning I got a response from Joanna, her knowledge regarding types of suits and sizing was a breath of fresh air, at last somebody that is quick to respond, knowledgeable and cannot do enough to help!
Over the following week or so I contacted her again with more questions and every time was a fast response, in the end she placed a few suits in the store for me to try at the weekend and as we were travelling 2 hrs to get to the store I was praying this had happened, we walked in to be greeted with another male member of staff who also had the time for us, Well done Joanna and all the staff at Mike's dive store we will definitely be shopping with you again!!

I was so well looked after by Jenna as I got my daughter's kit sorted for her stint on a marine conservation programme. A change in fins was dealt with swiftly and sound advice given for all the other bits of equipment. Would highly recommend.

It was time to upgrade my old Aladdin Pro, so I stopped in at Mike’s, and was shown all the Suuntos and the Shearwater, no pushyness or upsell, just an explanation of the features on each one. Bought the Shearwater which was definitely the best choice for me.

Also bought some Fourth Element thermal wear for a friend that I was taking to India, cheaper than direct, and with the option to try on in store, the return was hassle-free, when it didn’t suit my friend.

After many years of renting my dive equipment, I finally decided to take the plunge and purchase my own.
An email to Mikes Dive Store explaining where and how I dive, along with a request for help, brought a swift response with a series of recommendations. No upselling, simply a list of kit that should suit me and my diving perfectly.
Clearly I checked prices elsewhere, and I could not better the prices offered.
When I placed the order a couple of weeks later, there was a minor glitch with the process. A email had that sorted in less than 30mins, and just under 24 hours later my new equipment arrived.
Really cannot fault the service, the responsiveness or the pricing.
Well done Mikes Dive Store.

Visited Mike’s Dive Store on Feb 15th and had a great experience. The guy who helped me (Yaz) was incredibly knowledgeable, helpful, patient and good humoured. I went in for a 7mm wet suit and he fetched and carried all sorts of alternatives to me and even got me a glass of water when I overheated after trying my third one on. I always bought a mask and other bits of equipment and the service was brilliant throughout. Thank you!

When things don’t go quite to plan, you need a team that will go that extra mile to correct the issue, quickly, efficiently and without any fuss!

When my FFM was returned to me without key components (that were attached at the point the mask was sent away for servicing), I had a serious issue. I couldn’t use the mask.

Although not the servicing agent, the mask (originally purchased at MDS) had to go through the store to be sent on to the manufacturer for servicing.

An email with supporting photos was immediately despatched to Mike’s Dive Store Servicing Department. Their response …? Exemplary. Quite simply exemplary.

Between Dan, Sam and Yaz, they responded immediately by confirming they were investigating, by chasing through the issue, by keeping my fully informed on the progress and ultimately by resolving the issue. Although not my original components, I received everything that had been mislaid at the time of servicing. I now once again have a fully functioning FFM. Relief!

The key thing for me was that the issue was resolved by Mike’s Dive Store without any question, discussion, or stalling. Just a very fast, efficient no-nonsense response.

I wouldn’t hesitate to recommend this team to anyone. Their response was superb! Well done and thank you.

Great customer service. I was after a new dive torch on a pretty modest budget. Staff talked me through pros and cons of a number of options, seemed really genuine, and just generally decent. Will use Mikes for all my dive gear from now on.

Superb service again from the team at Mike's. Contacted Jenna regarding spare bungee straps for the new Scubapro seawing supernovas - couldn't find them on the website. No problem at all - Jenna put in an order for me with Scubapro and they were with me two days later! Couldn't ask for more. Highly recommended.

I have a Scubapro Hydros pro BCD and after 5 years I noticed the shoulder strap rubbers on both shoulders were splitting. I contacted Jenna in Mikes support team who quickly and without issue arranged a set of replacement new shoulder straps.
Fantastic customer service from Mikes.

I’ll be back..!

Most of my dive gears are from Mike’s. From the valuable dive computers and regs up to little things such as silicone grease, they are my go-to dive shop! I’ve always love their customer service! They are very prompt on enquiries and last minute changes after I order online. Dan is very kind as well to apply promotions after I missed the discount a day after my latest purchase!:) I just love this dive shop as they are very reliable and no nonsense!

What a range of items to choose from.
All items I ordered arrived in time (ahead of schedule), well packaged.
I benefited from online chats and a free phone call consultation while choosing my kit.

Jenna was really on the case, simple delivery request but all sorted with no problem, everything delivered on time with thanks. 🤩

I've just received my last order from them and I wasn't expecting the items to have already been set up for me, a small thing but it shows that they care about their customers.

Had my Scuba Pro and Apex regs serviced by the team in Chisick.
Both the Store front team, and the back room Technician were very helpful and knowledgeable, and my regs came back shiny and nicely siliconed up. All the replaced o-rings and filters that had been swapped out and in a bag to show a dutiful service had been done, and over the Xmas period as well.

Very impressed as i have been in with them in the past when i was last back in the UK.

I have worked in the dive industry around the world for 20 years, and made over 5000+ dives so i can read between the lines easily i think when dive outfits are blagging it, this was not the case here.
This is a quality operation.

Thank you

This was a 5 star experience up until they only gave a partial refund with no explanation. I wouldn't have even minded if they had acknowledged their mistake and processed the remaining balance for the refund. Instead they doubled down on trying to rip me off. I explained very clearly my right (the right of thousands of other customers they have probably ripped off in the same way) to a full refund INCLUDING the original cost of standard shipping under section 34.2 of The Consumer Contracts Regulation 2013 which states "The trader must reimburse any payment for delivery received from the consumer, unless the consumer expressly chose a kind of delivery costing more than the least expensive common and generally acceptable kind of delivery offered by the trader.". They tried to claim that because they offered click and collect that this was their cheapest standard delivery, but you don't have to be a rocket surgeon to understand why that doesn't make any sense (hint, "collect" and "delivery" have two different meanings). Then they tried to claim that you can't cancel or withdraw an order after it's delivered, which is also untrue and the right to withdraw or cancel is very clearly spelled out in section 30.3 of those same regulations, specifically "if the contract is a sales contract and none of paragraphs (4) to (6) applies, the cancellation period ends at the end of 14 days after the day on which the goods come into the physical possession of (a)the consumer, or (b)a person, other than the carrier, identified by the consumer to take possession of them.". They finally relented of course, but still refused to admit they were wrong about the law and suggested that I was "upset" and that the manager authorized my full refund as a one off. The real reason of course is that their behavior was criminal, and they know it, and their ridiculous argument would not have stood a chance in small claims court. Avoid these guys if you can, but if you do get lured in by the prices, be prepared for a battle to get the full refund you're entitled to if you do need to return something!

EDIT TO REPLY: Now you're just making stuff up to save face Steve. Your CS did not ONCE mention the 14 day return window and clearly did not understand what a "cancellation" was in the context of the CCR. The last message I had from you absolutely made it sound like you were "doing me a favour" and you weren't obligated to refund the full amount when you clearly were.

The specific message I was sent:

"As you can see, both deliveries, were in fact, delivered, so actually, the order could not be cancelled or withdrawn fact was in fact returned.
Given that our cheapest and most common "standard" delivery is free, then any additional would still be payable.

As I can clearly see how upset you are over these circumstances, following further conversations with my line manager, I have managed to authorise ,as a one off, the refund of the delivery charges.
Refunds can take 5-7 days to be actioned for you."

I am glad that you as the owner are now acknowledging that you got it wrong and hopefully you'll train your CS staff on the law and to act accordingly. It's a shame it took all this back and forth to establish that with you though, Thank you for the well wishes, and no stress here! I find solace in the idea that other consumers may see this and avoid falling victim to the same "mistakes".