Mikes Dive Store Reviews 2.492

Going to the store in Chiswick is always a very very pleasant experience because staff is very approachable and super friendly and very helpful. Makes you want to go back again!

I am very loyal to Mike's Dive Store. I know I can count on them to help if anything goes wrong with my order. It is very difficult to reliably get dive gear to Mexico, and Mike's always delivers. I had trouble with my delivery (DHL said it was lost) and Nish contacted DHL to help find my package. After it was delivered, I had a problem with a piece of gear (no fault of Mike's). Nish came through for me again and worked with the manufacturer to provide a satisfactory solution. Customer service like this will keep me coming back to Mike's. Thank you Nish!

I ordered something online from Mikes' UK store on a Monday which was delivered to my home in Manila (Philippines) three days later...very impressed!

Always trust Mikes for dive gear purchases!

Mikes are always our go to for purchasing dive gear and they are always very helpful when it comes to issues with that gear too!

I had an issue with my wetsuit 1 day before my warranty was due to expire and Nish handled this for me brilliantly.

The suit was shipped off to ScubaPro to be investigated and I ended up getting a whole new suit as a replacement for the issue!

Thanks Nish & ScubaPro for the great service!

Needed some help getting a firmware upgrade for my dive computer. First class customer service from Nish who sorted it out for me quickly and efficiently.

Very knowledgeable members of staff, specially last questions I had Nish was very helpful.

Excellent customer service special thanks to Nish, for his professional, proactive and friendly assistance in dealing with an after sale issue

My experience with Mikes Dive Store has been superb! After my initial order placement the customer support team has been in contact with me providing updates on product inventory and shipping status. At my request after my initial order placement, Nish made and order change for me which I truly appreciate! Overall outstanding customer service!!

Yaz was helpful throughout, and we got a combination that works well for me.
Mike's is, I think, my favourite place in London (well, certainly my favourite dive shop :-) ).

I made a trip to the store on Tuesday 31st Oct and bought all dive equipment in preparation for my IDC. I specifically told the staff that I was flying out 10 days after my visit and so time was of the essence. Despite planning to take all equipment away with me I was convinced to let them ship it as it was guaranteed to arrive by the weekend. The following day, I checked my receipt and the wetsuit I'd chosen was missed off the order. I had to chase them for two days before it was resolved and although the wetsuit was sent with next day delivery it arrived in poor condition with deep creases in the neoprene and needing to be returned. Additionally, the original order did not arrive in the time frame promised (shipped on Wednesday, Royal Mail 48hr service). Half of it arrived on Monday 6th November and the rest on Tuesday 7th. I have now had to book a later flight costing me an additional £400 and won't have time to get comfortable diving with the new equipment before my course starts. After explaining all of this to Jenna (handles customer service) and despite me spending just shy of £2600 with Mikes Dive Store, she deferred all responsibility for the plethora of mistakes to the courier for delays & their suppliers for the wetsuits condition and said the best they could do to compensate me for the stream of inconveniences was with a laughable £20 voucher. An overall stressful and disappointing experience.

I wasn’t sure I had ordered the right size full face snorkel mask so drove to Mikes for some advice. Young lad that helped us was welcoming, friendly and funny. Had a few laughs whilst trying on the masks and checking I could breathe etc etc. great service, once found great location with lots of parking. Thank you to whoever the young man was that served us - here’s to hoping I don’t get eaten by a shark 🤣🤣🤞🏻

I visited here on Saturday to look at different masks as I was unsure if mine was a good fit. A young assistant who was about to do his drysuit training the following day helped me and was excellent and advised me on different masks and BCDs. I landed up sticking with the mask I have for now but then tried on a few others with the aid of another assistant who was an experienced diver and also excellent and took me through options for prescription lenses. I am going to be investing in Amy own diving gear and will definitely come back here to buy it. I am a novice to diving ( still have to do the open water part officially - done a few abroad!) and it was great talk to knowledgeable staff about diving.

Easy check out.
Fast delivery.
Can't wait to try out my new snorkel.

Team went above and beyond to sort me a replacement battery when I discovered mine had run out the week before a trip.
Staff were super friendly - responded to messages really quickly and had it done in literally 3 days. Saved my dive holiday - superstars!

Visited Mikes (an hour drive) to check out some equipment as we were planning on buying later in the year. Started having a chat to Yazzan and almost bought the shop :D Never felt rushed, he was happy to get things, unpack them and show us how they worked or why they were a good choice. Great advice as well coming from someone who clearly knows the equipment they are selling. Would heartly recommend Mikes and the team, they have all been great.
We ended up buying new BC's and Regulators for an upcoming trip and will be buying more in the coming months.

Such a brilliant shop. Super helpful staff, very patient and knowledgeable. Not trying to sell the most expensive just what fits your needs best. They searched for a new strap to try and fix my 30 year old mask - sadly they couldn’t find one but I now have a very nice new snorkel and mask.

Just noticed that u have lowered the price on Rk3 fins ive just purchased

Purchased a few items from mikes and would definitely recommend every diver to look at what they have in store.
Great items, speedy delivery and excellent communications.
Will purchase from here again thanks