Mikes Dive Store Reviews 2.488

Amazing customer service from Nish at Mike's Dive Store!! Ordered a new BCD, unfortunately this 48hr tracked parcel got lost at Royal Mail sorting hub. I contacted Nish and he was extremely helpful and asked if I had a dive trip planned etc. After the parcel did not turn up, I emailed Nish and he politely asked again about my trip date, followed by another tracking number which was DPD 24 hr service which arrived the following day right in time for my trip. I can't recommend Mike's Dive Store enough and their second to none customer service. It is a rare occurrence these days to find this, and Nish is an outstanding member of the staff who couldn't be more helpful.

Very knowledgeable staff (we were served by the extremely helpful and entertaining Charlie) who took time to explain the details of each product so we could make the best decision on purchases. Extensive stock. Great prices.

Ordered a Garmin Mk3i dive computer from Mike’s which arrived today.

Communication from the team was 10/10 and Jenna who handled my order was great. Super helpful and kept me well informed.

Shipping by DPD was next day and I couldn’t be more pleased.

I bought my last Garmin from Mike’s back in 2020 (a Mk2) and the service quality was just as good.

No hesitation in recommending/buying here again!

Great store. Decent selection of essentials for recreational divers. Super friendly folk, many thanks Charlie. Wanted a new mask and figured I'd have to look at prescription lenses. Both the mask and lenses were in stock and I was able to try both before committing to having the lenses fitted. As its my first prescription mask, it was much better than taking a chance and buying online.
Looking fwd to picking them up next week.

I recently purchased an underwater camera with several lenses and lights. The choice was made easy as they provide an ample selection.
I also found the customer team to be very responsive and professional.
Nish in particular has been super helpful with my questions and provided all the information I needed. Returning one of the items I purchased by mistake was super easy... look forward to dive and shop again!

Well done

Good to see Christian back always has great product knowledge and is a pleasure to do business with, the store is looking good, fully stocked with quality product . Have been using Mikes for years and the consistent level of service is second to none , keep up the great work .

Mikes is great - Their advice is really good with prices and delivery to match

I requested a hold on delivery as I was out of the UK for 6 weeks and didn’t want to miss out on the wetsuit for my son’s Christmas gift! Nish was super helpful but unfortunately he was let down by the despatch guys who went ahead and sent it anyway! However he actually phoned me to express his displeasure with their actions and did everything he could to ensure my parcel would be safe! I can’t recommend him highly enough and the company generally as I always purchase from them! Just shoot the despatch department!!!😂

I called the shop today to get some advice on purchasing a new regulator. There was no waiting on hold in a phone queue. I shared my preferences and I was guided through the different options without any hurry or heavy sales pitch and this was kindly and very quickly followed up by clear email quotes and further information. What a reassuring and pleasurable remote shopping experience, I have not has customer service like this in a long time - thank you Nish!

Nish was amazing from start to finish! He helped me with every step, getting a large amount of dive kit sorted for a 3 months trip to Raja ampat. Very knowledgeable and was always happy to answer any amount of questions I had! Really helped having the support you need when picking dive gear for your first time! Thanks Nish!!!

I needed a BCD for a Liveaboard trip in the Red Sea and had been let down by another supplier. I emailed the customer services to check the item was available, placed my order and received the goods the following day. The customer service response was prompt so it gave me the confidence to place the order and they didn't let me down.

I've placed a couple of orders and they've always been sent quickly and with everything there. The website is easy to navigate and they have a wide stock.

Beyond this, they are incredibly helpful, whether you call or use the live chat or email. Always quick responses by knowledgeable and helpful people (particular shout out to Nish).

Highly recommended.

Contacted the support team regarding my faulty camera. This was dealt with quickly and efficiently by the support staff involved.(Nish.)
They responded quickly to my emails and kept me informed of what was being done.
The camera itself had to go abroad but they shipped the replacement as soon as it arrived with them, again Nish let me know at each stage.
The replacement arrived safely and well packaged, including with it a small gift of sweeties which I thought was a nice touch.
All in all I felt well cared for and would definately use them again.

I couldn’t be more impressed with there products spearguns, etc the quality and durability have always been waiting on me for me next dive. Try them. Put there gear to the test, won’t disappoint:).really recommend

I initially visited back in May to get a mask where I was helped to select one that fitted and felt great. I returned in August to get myself properly setup and Cat was awesome. Cat advised me on the most important items to purchase first and walked me through more cost effective options as well as ones that would give better longevity, which I found incredibly helpful. She didn't pressure me to buy and gave me time to consider my options, which was important to me as it was such a big purchase. I ended up getting a dive computer, regs and a wetsuit, which I've not yet used so can't comment on at this stage. I was really grateful and impressed with the honest advice and great service given. Thanks Cat!

Great service from Mikes Dive store, finding the right dive gear is important, especially fitment. We’ve visited the shop before and had ordered online before as we are not local to the shop.
This time we ordered our wetsuits and some other gear online, it arrived quickly and loved the eco friendly packaging, however after trying on the wetsuits we had to return one wetsuit due to the size/fitment for my wife being a small/extra small person!
Our returns were swiftly dealt with by Jenna in customer services, she made our returns process really quick and easy with no stress, she was very helpful and made the whole process seamless.
As soon as the items were returned we were instantly refunded the same day, what a service!
The whole customer experience, with good service and prices will make us purchase again from Mike’s without hesitation.
Now we can enjoy our well deserved holiday to the Maldives with our new gear!
Thank you guys,

I required prescription lens replacement in my dive mask and the process was very clear. The staff are super helpful and friendly and I dealt with Jenna. My mask was received by them, lenses replaced and despatched back to me the same day! Exceptional service from a great company I trust

The service I’ve had from online queries has been excellent, both Nish and Jenna have answered all my questions. As a newbie to diving I really struggled with sizing and fitting but got very honest answers to all my questions and never felt like I was being pushed in any direction to spend more money or because they might get more for directing you to a certain brand, they have just been honest and given me the advise I needed. My only slight very small thing is I wish they did more wings and especially the Xdeep full range. That being said I certainly feel I now know all the pieces that are going to be right for me.

I've always had good experiences when I go to Mike's dive store. They have a good variety and I always find what I need. The staff is very friendly and always willing to help out and even educate me when needed. They have all the newest gear in stock too which is great.

I have made several purchases from mikes dive store and never had an issue from their part.

I had dive computers fail (it happens), mikes dive store have taken care of any warranty issues.

I have dealt with Nish on a few occasions and I found Nish very helpful and quick to respond to emails.