I found the Miles Morgan representative helpful, pleasant, competent and willing to listen. We managed to get the paperwork delivered via printer whilst I was there and we discussed two trips for Ma... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We’ve just booked our September holiday for next year. Ellie has been fantastic once again in finding a suitable Hotel. Rhiannon & Catherine have also been involved. Good team work, nothing is too... Toon meer
Bedrijf heeft geantwoord
Excellent customer care. Sarah in Chepstow went above and beyond to help us book the right cruise for us. They are always so helpful and friendly, wouldn’t book any other way as they help sort any iss... Toon meer
Bedrijf heeft geantwoord
Yet again, we had a successful experience at the Chepstow branch of Miles Morgan. We booked a cruise, discussed further ideas and left with several ideas to think about. We met with Ellie again who un... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Miles Morgan Travel is renowned for its excellent service and competitive prices. Our friendly expert team is second to none and uses their extensive knowledge to create the perfect holiday, just for you. This dedication to customer satisfaction has led to a host of awards, including the Best Travel Agent in the South West and South Wales for the 6th time. Our in-depth experience and proven high levels of service are supported by the financial security of being fully ABTA-bonded.
Contactgegevens
14 High Street, NP16 5LQ, Chepstow, Monmouthshire, Verenigd Koninkrijk
- 01291 762006
4,9
Uitstekend
332 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great Service
Very impressed with the service we received from Rhiannon at the Chepstow branch. She has booked a few holidays for us now and received excellent service each time. Will definitely be booking with Rhiannon again.
25 januari 2026
Antwoord van Miles Morgan Travel - Chepstow
Thank you for your lovely review! It was a pleasure to book both your holidays :)
Kind regards
Rhiannon
A great service from start to finish
A great service from start to finish. Rhiannon carried out extensive research to ensure that we booked the correct destination after exploring multiple options for us. As a seasoned traveller herself, she understood what we wanted from our holiday. She was totally professional; just like Miles Morgan.
18 januari 2026
Antwoord van Miles Morgan Travel - Chepstow
Thank you so much for your lovely review! It was a pleasure to book your holiday and chat with you about all your walking holidays!
Kind regards
Rhiannon
The staff at the shop care
The staff at the shop care, and try hard to get the holiday that suits me.
28 januari 2026
Antwoord van Miles Morgan Travel - Chepstow
Thank you for your review! It is always a pleasure to book your holiday.
Kind regards
Rhiannon
Great service.friendly
Great service.friendly, informative and listened to our thoughts and wishes.
24 januari 2026
Antwoord van Miles Morgan Travel - Chepstow
Thank you for your review!
Kind regards
Team Chepstow
Excellent service
Excellent service. We have used Miles Morgan in the past and have always had good service
21 januari 2026
Antwoord van Miles Morgan Travel - Chepstow
Thank you for your review!
Kind regards
Team Chepstow
The agent booking my holiday very …
The agent booking my holiday very professional in manor and duty lovely
20 januari 2026
Antwoord van Miles Morgan Travel - Chepstow
Thank you for your review! It was a pleasure to book your holiday.
Kind regards
Team Chepstow
Helpful staff and useful advice
12 januari 2026
Antwoord van Miles Morgan Travel - Chepstow
Thank you for your review!
Kind regards
Catherine
Very professional.
All our queries were answered quickly. Nothing we asked was too much trouble.
18 januari 2026
Antwoord van Miles Morgan Travel - Chepstow
Thank you for your review!
Kind regards
Catherine
Information about a Caribbean cruise and to exchange money for euros.We initially visited the branch to get…
We initially visited the branch to get euros and maybe enquire about a Caribbean cruise we had seen online.
Your agent Rhian helpfully gave us all the information we required and was so helpful we unexpectedly decided to book there and then.such good service.
This is the second cruise I have booked at this branch.The information and service is so helpful.
17 januari 2026
Antwoord van Miles Morgan Travel - Chepstow
Thank you for your lovely review! It was a pleasure to book your cruise.
Kind regards
Rhiannon
The person who dealt with our enquiry…
The person who dealt with our enquiry and booking of our holiday was extremely helpful. We felt confident that we were given all the information we needed to make our decision.
16 januari 2026
Antwoord van Miles Morgan Travel - Chepstow
Thank you for your review!
Kind regards
Team Chepstow
Excellent Service
Staff are pleasant and very well informed happy to help and answer all questions always looking to find you a good deal with in your budget
6 januari 2026
Antwoord van Miles Morgan Travel - Chepstow
Thank you for your lovely review! It is always a pleasure booking your flights!
Kind regards
Ellie
I’m not sure staff are fully aware of…
I’m not sure staff are fully aware of how to tie up all the parts of booking a cruise with accessible needs
4 januari 2026
Antwoord van Miles Morgan Travel - Chepstow
Good morning,
Thank you for taking the time to share your feedback.
I have tried to reach you by phone to discuss the points you raised and would still welcome the opportunity to speak with you directly, so please do get in touch if you can.
As you will have seen from our many Trustpilot reviews, we are committed to providing excellent customer service, and I am genuinely sorry that your experience has not reflected this on this occasion.
I do hope we can move forward positively, and I would be more than happy to discuss any outstanding concerns with you directly.
Kindest regards,
Catherine Scott
Branch Manager
Great service
Great service. Extremely helpful, polite and informative. Our query was dealt with promptly.
28 december 2025
Antwoord van Miles Morgan Travel - Chepstow
Thank you for your lovely review! It was a pleasure to book your cruise.
Kind regards
Rhiannon
Excellent advice and assistance from…
Excellent advice and assistance from Ellie at Chepstow office.
6 december 2025
Antwoord van Miles Morgan Travel - Chepstow
Thank you for your lovely review!
Kind regards
Ellie
Holiday booking for my Grandsons wedding
Ellie in the Chepstow shop made the whole process pleasant and efficient. Nothing was too much trouble even when I had to make some changes to my original enquiry. Ellies patience made the whole process easy.
A lovely young lady.
2 december 2025
Antwoord van Miles Morgan Travel - Chepstow
Thank you for your kind words Mrs Parry. It was a pleasure to help you get this booked for your Grandson's wedding! Kind regards
Ellie
Ellie. Great as always.
Ellie, as usual, was great at describing the holiday that we booked, spending as much time as we wanted to make a decision.
3 december 2025
Antwoord van Miles Morgan Travel - Chepstow
Thank you for your review! It was a pleasure to book your holiday!
Kind regards
Ellie
Quickly & Efficiently
My purchase was dealt with quickly and efficiently…what more can you ask for?
29 november 2025
Antwoord van Miles Morgan Travel - Chepstow
Thank you for your lovely review!
Kind regards
Team Chepstow xx
Excellent customer service
Excellent customer service, Rhiannon was knowledgable and very helpful.
28 november 2025
Antwoord van Miles Morgan Travel - Chepstow
Thank you for your lovely review! It was a pleasure to book your cruise!
Kind regards
Rhiannon
Sarah
Sarah, in the Chepstow office was extremely helpful knowledgeable and patient. e
22 november 2025
Antwoord van Miles Morgan Travel - Chepstow
Thank you for your review!
Kind regards
Sarah
Antwoord van Miles Morgan Travel - Chepstow
Thank you for your review!
Kind regards
Ellie
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.