Military Kit Reviews 130

Amazing customer service! Jess was an absolute diamond!
There was a slight issue with my order and they could not have been more helpful.
If only every company had your customer service ethos!
You made my festivals!!!

It took two weeks to receive my order, which is inconsistent with the shipping times listed on the website. Shipping times should be more clearly detailed in all communications. Customer service was insufficient in responding to my complaints about shipping and to my requests to return two items. I was asked to send pictures of the items I want to return, which I immediately did. I have not received a reply for three days and counting. This was after Customer Service tried to talk me into taking a $15 discount (on items totaling $75) instead of sending the items back. Disorganized and unprofessional. No way a company like this stays in business when a company like Amazon exists.

i too left a review about a pair of boots i brought on their website it soon disappeared they never replied to me about my concerns of the boots i reviewed

Brilliant customer service!
Thanks Gemma, Simon
Found a slight fault with a shirt and this was replaced very quickly with perfect customer service and communication and attention to detail. Very pleased!

Have used before and will return to use military kit again...Highly recommended!

Ordered some boots and when tried on were a touch too small. Returned and refunded within two days. Gemma in customer service was really fast at replying to messages and updating me. Excellent service. Ordered a size up and they are bob on.

My teenage grandson wearing his new combat trousers and shorts 24/7 lol.
The sunglasses are excellent he only removes them to sleep ha ha.

So glad to have found your shop.

Best wishes

Great company to do business with, the deliveries are hyper fast and prices very competitive, also good quality products...

Great company to buy from. I've bought multiple items from them now over the span of a few years. I have just purchased another sleeping bag, customer service was great and arrived quickly. Also happened to be the best price around.

Unfortunately due to a small error I was sent a wrong item with my order. After sending off a quick email, I was contacted by their customer service team who promptly apologise for the error and informed me they where sending out the correct item 1st class and as a good will gesture I was to keep the item I was mistakenly sent. For me that's great customer service and even better I got FREE kit. I would highly recommend militarykit.com.

Always had a great experience shopping here.

Ordered 19th for 48hr delivery contacted them on 22nd to say item hadn’t arrived got No Response or comms from them at all and still haven’t, item finally arrived on 25th. Poor customer service. Sadly they are like so many other sellers who don’t care about the people who keep them in business.

Fantastic experience. Items were as advertised. The customer service is perfect with quick response and polite and expert narrative (thanks Gemma!). Can totally recommend this company! Full points.

I ordered an Alpha Industries N3B Slim Fit Parka VF 59 Black. The delivery time was super fast. But what can I say about the parka well if your thinking of buying one you should definitely buy one amazing quality not to bulky but feels so warm and cosy to were the parka looks amazing on. I'm 5.8 with a 37- 38 inch chest and ordered a medium and it fits me perfectly. That was my main worry and concern with what the sizing would be like so I would definitely say order your true size you won't be disappointed. As for militarykit it was my first time ordering from them and they are brilliant. Will definitely shop again from them 👍

Helpful customer service. Good quality trousers

Bought some trousers advertised waist was 35-38 for large actual size that came was 34 now have to pay to return an item thats size wasnt correctly advertised

I was requested to provide a review of a pullover I purchased from Military Kit several weeks ago and accordingly I submitted a 3-star response, referencing several issues I had experienced. The review was fair, but not scathing and contained no offensive comments or language. I immediately received an automated e-mail thanking me for the review, attaching a coupon for future purchasing and including a link indicating that it was live on the reviews on their website. 2 hours later it is nowhere to be seen and no reviews rating the item below 4 stars are shown. They didn't take long to clear that away. Trust reviews on the Military Kit as you see fit.

Bought water proof bottom and jacket, used for 20 minutes, wet on sides of the body on the coat, and wet on the bottom of the legs. The first jacket received, the button fell off, and that had to be returned and replaced. Sent both garments back, and apparently it's been tested and nothing wrong with them, so the unusable water proofs are being sent back to me. AVOID at all costs, use a different supplier.

Not Recommended

Outstanding customer service.

I had a faulty product which I left a review warning of the issue. Worth mentioning this review was about the product itself and no reflection on MilitaryKit.

Within in less than 24 hours, a member of the customer service team had contacted me and offered to help me find a solution.

They helped me return a faulty product to the manufacturer and ensure a replacement which was actually a spec up from the original product purchased.

They kept in contact and updated me every step of the way. Would highly recommend this company.

Great customer service. Very happy.

Great company, good prices and fast postage, bought from them many times ,5 star service every time .