Miller Metcalfe Reviews 122

It was a good start with Miller Metcalfe but as time went on the service deteriorated. Roxy and Thomason were great with communication but after a long process was asked by MM to exchange and vacate my home in a week, when I said that’s impossible I was asked why? I agreed with the buyers 3 weeks. Still a challenge but we did it.

The whole process has been stress free my home was sold within 24hrs with excellent service and constant contact from roxy and amy.would definatly recommend miller metcalfe bury.

The team at Miller Metcalfe have once again exceeded my expectations with the sale of a property in Radcliffe. Thank you Amy, Jemma, Sarah and Roxanna, you have been great and I really appreciate all your hard work.

My son has just purchased his first house with the help of Miller Metcalfe’s efficient service. The staff there have been fabulous, they are lovely people, great to deal with, prompt on communications and extremely efficient at getting the job done. Josh is so happy with his house, we can’t thank you all enough! 😄

The Bury Miller Metcalfe team were amazing, kept me informed and updated, chased my chain to keep the process as smooth as possible due some tricky dilemmas for my onward purchase. Roxy and Thomason thank you! We got there!

After my house fell through with a private seller , I approached miller metcalfe in bury for help with the sale , they was quick getting my house on the market , to which delight it sold within 24 hours of it being on the market !! Communication & service was fantastic 10/10 👏

We had a quick sale but a long and protracted 9 months of a long sales chain. Helen, Carol and Katie of Miller Metcalfe in Culcheth guided us through it step by step supporting us all the way.

Carol from the Culcheth office kept me up to date with the progress and pushed things forward. Helen was genuine and very approachable. I would definitely use the services again

Miller Metcalfe were first class, with my house sale, from start to finish, they kept me informed/up to date, every step of the way, the staff are very kind and approachable and the Manager, Amy, is very professional/ knowledgeable, I would definitely recommend them

A Truly Outstanding Estate Agent – 5 Stars Well Deserved
I cannot thank this estate agent enough for the incredible support and professionalism they showed throughout what was a very challenging year for our family. From the very beginning, they demonstrated not only expertise and efficiency in handling the property matters, but also genuine compassion and care—especially towards my vulnerable mother.
The journey was full of ups and downs, with unexpected hurdles and emotional moments, yet they remained consistently patient, understanding, and proactive. They took the time to explain every step clearly, reassured us when things felt overwhelming, and always made sure my mother felt safe, respected, and heard.
Their communication was impeccable, their dedication unwavering, and their kindness truly made a difference. It wasn’t just about selling or managing a property—it was about people, and they never lost sight of that.
If you're looking for an estate agent who goes above and beyond, not just professionally but personally, I wholeheartedly recommend them. They turned a stressful experience into one that felt supported and manageable, and for that, we are deeply grateful.

Very proactive, kept me informed throughout the selling process, gave good advice when required

I had an excellent experience with Miller Metcalfe! The team was incredibly professional from start to finish, keeping me informed at every stage and making the whole process smooth and stress-free. A special mention to Thomason, who was absolutely fantastic — knowledgeable, friendly, and always went the extra mile to help. I couldn’t have asked for better service. Highly recommended!

Roxy was really helpful and always very friendly.
She was really communicative !

Worsley branch. Would be here forever explaining all the issues we’ve had with them for a very long time. To cut it short, they were useless, we did most of the viewing ourselves, most of the time they didn’t have a clue what they were talking about, they were constantly passing on incorrect information, they sided with our buyers who were clearly telling us lies throughout the whole process and making our lives extremely stressful, the attitude of some of them was rude. I can bet my life most of them having never personally experienced the selling/buying process so cannot understand or relate to anything you’re going through. Customer service, awful. Do yourself a favour and go elsewhere. That’s what we’re doing.

Update: proof of their couldn’t care less attitude due to generic response to review. Would have be nice to have received a personal response/apology due to all the issues we had. Amazing how quick they can reply to a bad review. Shame this wasn’t the case when it come our lives being effected by the sale of our property.

Helpful team - despite a lengthy process. Chloe at Miller Metcalfe Bury looked after me well. Was stuck in a chain for 6 months, but Chloe kept chasing and was very helpful. It was worth the wait in the end.

I can’t rate the Bolton team enough, especially Shakira. We were buying our first home and didn’t really know what to do or what to expect. Shakira and the team were always easy to get in touch with, really helpful and reassuring, always replied to our emails. They couldn’t do enough to help us, even talking us through things our solicitor should really have been explaining. Buying a house in the UK is a stressful experience, but having such good communication from the agent was so helpful.

We have recently moved from Bolton to Yorkshire from the valuation to the completion tbe staff have all been lovely great commutation and keeping us up to date with the any changes always available to to our calls if we need to asked questions especially Katie chritchely a credit to miller Metacalfe would recommend

We have used Miller Metcalf in the past and been a great experience. We have just recently sold our property and again great experience. The whole team are fantastic. Would definitely recommend and use in the future.

Brilliant Service - thanks to the team and to Roxanne