Entwistle Green Lettings Reviews 

Unfortunately our experience with this Maghull branch is shocking! Our property manager Carlie replies to emails at best 3-4 weeks later. Can never get in touch with anyone in the office. Told you will get a call back and don’t. We have been letting a properly for about 3 years with this company and it’s a joke. Have damp patches in two of the 3 bedrooms to the point the pain it peeling off and the brown damp patches on the bay window are awful.

I moved out of the Reliance house property on the 4th of August 2026 and I was very unsatisfied how the Liverpool central team handled my moving out process. There were multiple concerning issues throughout the moving process, mainly an inability of the team to answer the phone or their emails and providing incorrect information to me and my partner during the process, leading to us having more money than expected taken out of our deposit.

This all started on the 1st of May 2026 when I emailed my written notice to vacate the property to the senior lettings agent, Leanne. I had previously spoken to her over the phone about leaving the property some time in April but didn't hand in the notice until May. I gave notice that we would leave by the 18th of July, however I never received a response and assumed she would have received the email. I started to get concerned that I had not received any contact in late June and called on the 25th of June to provide times I would be available for property viewings. During this phone call, I believe I spoke to Millie and was told that they had not started marketing he property yet but that they would probably start doing it soon.

A few days later, I was having issues finding a property to move to so called Entwistle green again on the 29th of June and spoke to Leanne. I was calling to ask to extend our notice by a couple weeks to give me and my partner more time to find a property. During this call I was told by Leanne that I had never handed in my notice in which I said I had emailed it to her. On this phone call she found the email and verbally confirmed she had received it but had not seen it at the time. After this she said that I could extend the notice a month no problem and just to email this new notice period in, which I did after this phone call on the 30th of June. I did not receive a reply to this email until the 26th of August, after further communication with Pauline.

On the 30th of June I got an email from the termination department informing me that my tenancy would end on the 18th of September, not August as discussed. Once I had received this email, I called the branch again and spoke to Leanne, who said she would look into it with them but my tenancy would be ending the 18th of August. After this phone call I received another email from the termination department on the 7th of July reiterating that my tenancy was ending on the 18th of September.

This is the point where I started having issues with the Branch answering the phone. I called on the 10th, 11th, 13th, 16th and 17th of July to no answer from the team until the 17th. During this phone call I spoke to Millie and asked her if their system said our move out date was the 18th of August on their system, which she confirmed. I then asked if she could send this confirmation over email, which she never did. On the 18th of July I sent an email to Leanne and Millie outlining that I had discussed the end of tenancy date as the 18th of August. I never got a response to this email correcting the move out date and assumed the issue resolved.

However, on the 24th I received and email informing me that my account was in arrears and that I owed a further month's rent of £875. On the 25th I received a further email from Pauline about the process of moving out and the return of the deposit, which upon reading I immediately called her to get some clarity over what exactly went wrong in this situation. during the phone call I detailed to her the events that I have detailed in this email and she informed me that she would get in contact with the branch and resolve this with I'm assuming Leanne.

This is when I received a response to my email I had sent the 30th of June, where Leanne had informed me that due to my changing of the end of tenancy notice this changed the end of tenancy to September instead of August. This was my concern from the initial phone call in which I asked the change my tenancy notice in June and my concern for all the subsequent contact after.

The Liverpool city center team, repeatedly gave me incorrect information, ignored phone calls and ignored emails, resulting in me being responsible for another weeks rent after moving out and when I believed my tenancy ended. I authorized for this to be taken out of my deposit, because I was so sick of the whole situation that I just wanted to be done with it and get at least part of my deposit back.

Avoid this letting agents, they will be fine when you move in and horrific when you leave!!!

Absolutely amising shenon yesterday we veuing with her 3 property she's very helpful and shes great very professional the wey presented the houses and telling us about the areas

Had an appointment booked for 11:30 Friday as were looking to sell & we were looking to get the property valued, received a call 10:30 the day of the booking with some excuse about another Entwistle Green office boking the appointment wrong, after checking the reviews on Trustpilot I feel like I've had a lucky escape

I had a very bad experience. I paid the letting agent a lot of money. They usually not answer my phone or just cut off.

This is a review for the Bury branch. I am an 84 year old widow and I am absolutely disgusted with the way this company acts, and I will be pursuing them further, through the Property Ombudsmen. They were not providing an adequate service, with hidden charges and poor value for money, and when I tried to change to a different estate agent they claimed they were not receiving any emails. I know for a fact they were sent these emails by the other estate agents, as we were cc'd in the email chain, and Entwistle Green are just being deliberately obstructive. They have carried on in this way for the past few weeks, and they are causing me a lot of stress.

Allerton Branch, Liverpool.
Unfortunately I cannot give zero stars as this company does not deserve a single one. They are utter liars and extremely poor communicators. My 89yr old mother trusted them with selling her home, which was hugely over valued then reduced twice. After 8 weeks and not a single viewing, the manger made contact to say he was concerned……no shit Stuart!!
He came out to the house to try and explain their failings but we had by now lost complete trust in them and asked for the contract to be cancelled, to which he refused, got up and walked out. Professionalism also another failure. The agency agreement my mum had signed and kept by Entwistle stated a minimum period of 16 weeks, however the copy she was left with stated 12 weeks.
The entire experience has left my mum very disheartened when all she wants is to move closer to family as quickly as possible.
DO NOT use this company, think twice before allowing them into your home.

I would strongly advise anyone to think carefully before using Entwistle Green based on my experience.

The most serious issue was that they allowed a surveyor into my property unsupervised and without my permission. During the visit, damage was caused to my property. Rather than accepting responsibility or trying to resolve the matter fairly, Entwistle Green repeatedly refused to take any accountability.

After a long and frustrating process, I had no option but to take my complaint to The Property Ombudsman. The Ombudsman ruled in my favour and awarded compensation. However, even after an independent decision had been made, Entwistle Green still failed to pay. I ultimately had to threaten legal action before they finally released the compensation that had already been awarded.

The entire experience was stressful, time-consuming and completely avoidable. A mistake can happen in any business, but how a company responds is what matters. In my case, there was no ownership of the problem, poor communication throughout, and I was forced to escalate matters every step of the way.

I would not use Entwistle Green again and cannot recommend them based on my experience.

Our landlord works with Entwistle Green and, to be clear, we have no issue with the landlord himself. He was very fair, confirmed from the beginning that we had left the property in excellent condition, and approved the full return of our deposit.

Despite this, dealing with Entwistle Green was extremely frustrating. Our calls were repeatedly unanswered, our emails were ignored, and when we visited the office in person, we were given excuses and staff appeared unwilling to speak with us.

Even though our landlord had already authorised the full refund, it took nearly two months for us to receive our deposit. The lack of communication and unnecessary delay caused a great deal of stress.

Based on our experience, I would strongly advise tenants and landlords to think carefully before using this agency.

After putting asking price in on quite a few properties this estate agents are not happy to accept. Entwistle green thrive on bidding wars. Won’t be looking at any more properties related to this company. Bad business

Me and my partner needed a quick turn round for moving out, and that’s exactly what entwistle provided ! Our Lettings Negotiator, Owen, was so helpful and supportive throughout the process, answering even the smaller questions. We much appreciate the smooth transition and are excited to settle in !! :)

My experience was very poor when using them for selling property via Flyp. They did not respond promptly to the buyers when their colleague was on leave and no one covered that colleague's work/monitored the email. The deal was nearly fell through because of it!
They also failed to issue the MOS to both parties correctly and they sent it to the solicitor who had not been instructed (Wrong solicitors for both buyer and seller sides).
They did not take the selling seriously!
Please do Think Twice before you instruct them for selling!
Besides, their email for complaint is not working.
Will definitely escalate to the property Ombudsman.

Absolutely amazing from the start. Went to view a property last week late afternoon, once viewing the property i put in an application to rent the property and was told it could take up to a week for the referencing to come back, the following morning I received a phone called to confirm all my referencing has passed and to arrange a move in date. In all my time renting this has been the most fastest and less stressful experience I have ever experienced while renting a property! They have been so supportive and very helpful from the get go and have also sent me emails to help set up new bills at the new property which has helped alot and really has just took so much stress away. When receiving the keys yesterday the checks done on the property was so professional and every smoke alarm was checked and any not working was replaced immediately with brand new replacements in their cars. Could not be more thankful for how smooth the whole process has gone and how helpful and professional Tracy and the team has been. Absolutely amazing experience and a massive thanks to Tracy and the team at the Blackburn branch! Would highly recommend this company if your looking for a less stressful, professional and very speedy experience. A***

Booked a valuation with anna. Visit was short she was very brief and not much help. Thought the valuation was poor compared to others x her manner was impersonal x promised follow.up email which never came . Would not advise anyone to use this service . J jones

Overall my partner and I have had an absolutely horrendous experience with Entwistle Green's Liverpool City Centre branch.

Communication is non-existent. A few months ago, it took 3 weeks and having to CC in everyone we could find in their organisation to get any sort of response to a query.

Since then, we have written a formal complaint about their total dereliction of responsibilities relating to another matter.

6 weeks on, with multiple people emailed and chased further, we still have not even had an acknowledgement of our complaint; never mind an adequate response.

Total lack of professionalism and basic competence.

Its alright though, because they post some nice reels on their Instagram account.

Me and my wife traveled over an hour to view a house, when we arrived the agent lied and said he had sent her a voicemail stating that he had not recieved keys and that the viewing was off, nobody called her phone and they couldnt care less about their customers.. extremely unprofessional

After being scammed with purple bricks I was very weary especially having 2 young children! However from start to finish entwistle green was really helpful really good with communication and couldnt of got the location or house any better for us it has took me 5 days in my new house for it to sink in but I cannot recommend entwistle green enough! Thank you Tracey and team

This company are thieves. Beware of them. They call you unlimited to convince you to rent a property and when you pay Deposite they tell you that your reff failed and hold onto your money. They do it to immigrants and target people of black race. They target immigrant who newly migrated to the company and try to get money from them. They defrauded us 1 week Deposite. Thieves. Thieves that’s what they’re. Expecially the staff

I worked with Alex, Jess and Matt at the Old Swan branch. Great team and helped pushed the sale through. I have used them twice and will use them in the future for future sales. From setting up viewings to chasing the buyer, they were great. Thanks team

We have just sold our property using Entwistle green would highly recommend very helpful from the beginning until completion day Julie was fab she kept me up to date with everything