Ben Rose Estate Agents Reviews 

Abbie was a brilliant agent. They arrived before our viewing was booked, was very polite to us the viewers and the current tenants and was ready to answer any questions we had. Appreciate the smooth viewing. Thank you!

“Huge thanks to Lucy Jackson at Ben Rose Estate Agents in Chorley for all her help and support with the purchase of our recent property. She kept us up to date, chased solicitors and was quick to deal with any issues along the way. A lovely friendly lady too. Highly recommended 🏡”

Worst service I had in the UK for property agent. Empty Promise for a call back for viewing and never give a call back. Very not responsible agent. Alert.

I sold my rental property through Ben Rose, which I initiated in April. They moved super fast to get in and take pictures and then advertised the house on social media. In the first 24 hours there were 6 requests for viewings and 1 offer! Needless to say we negotiated and I then accepted the offer so literally the house was sold in 24 hours! It all went incredibly smoothly and I would definitely use Ben Rose again.

I can see that Ben Rose Chorley team generally receive great reviews but my recent experience has been disappointing regarding the handling of our accepted offer on a property.

I am extremely disappointed by the events that have occurred following the acceptance of our offer on 2 July 2026. We proceeded in good faith, incurred costs, instructed solicitors, and progressed our mortgage application based on assurances that our offer had been accepted and that the property would be marked as under offer with no further viewings taking place.

We were subsequently contacted on Saturday 4th July to say there had been a private viewing and the vendor has decided to accept an improved bid despite our offer being accepted. I am
seeking an explanation from Ben Rose on the circumstances surrounding the higher offer that was subsequently accepted.
Asking for confirmation of whether any viewings were arranged or conducted after our offer was accepted. We trusted the information provided by Ben Rose and are concerned by what appears to be a lack of transparency surrounding this transaction.

This is the second time I've used Ben Rose Estate Agent, and once again they've exceeded my expectations. The team was professional, friendly, and kept me informed every step of the way. Simon's knowledge of the market and commitment to making the process as smooth and stress-free as possible really stood out. I wouldn't hesitate to use them again in the future and would highly recommend them to anyone looking to buy or sell a property."

I am so pleased I chose Ben Rose, Leyland to handle the sale of my property. Every person I dealt with, from start to finish, were professional, knowledgeable and friendly. I highly recommend them. Thank you so much.

Highly recommended! I recently made an enquiry to sell my property with Ben Rose estate agents. They contacted me straight away after an online request and had Terri one of their valuation experts visit my property at the requested time within 4 working days. She arrived early for the appointment, was very knowledgeable about houses in the area and had some her groundwork prior to our meeting. Instead of been bombarded with a load of sales spiel, she explained their sales process, backed it up with factual information and made me feel at ease. Unlike the other 2 estate agents (one of which took over 10 days to respond) she kept in touch and followed up when agreed. I haven’t put my house on the market as yet but expect to do so in the not too distant future due to personal reasons. I feel very comfortable with Terri & Ben Rose estate agents to handle the sale of my property. Based on my recent experience, there so called competitors are miles behind the curve. Keep up the great work Ben Rose

Jess at the Leyland branch was fantastic from start to finish. She kept us up to date throughout the sale and purchase process. She helped make what is a stressful process easier to deal with. I would definitely recommend Ben Rose to people looking at putting their house on the market

Couldn't have had a better experience. Excellent communication throughout. They did a great job at keeping me in the loop. I look forward to one day using their service again when it’s time to level up! Thank you

This is the second time I have used Ben Rose to sell a house. They are fantastic. We sold our home the day after open house viewings. All the staff we dealt with were very friendly, professional and approachable. We also purchased our new house from them. From viewings to moving took only 9 weeks. I would definitely recommend Ben Rose.”

I’ve had a great experience buying my first home with Ben Rose estate agents. Staff were friendly, always happy to answer any questions and they communicated with me throughout. They made the whole process a smooth one and I would highly recommend!

We recently sold our property with Ben Rose and couldn’t be happier with the service we received from start to finish. The whole experience was handled professionally and efficiently.

A very special thank you to Chris and Kayleigh, who were absolutely fantastic throughout the entire process. They kept us fully informed at every stage, were always available to answer questions, and went above and beyond to make the process smooth and manageable. Their communication was excellent, and we always felt confident that our sale was in safe hands.

The entire team at Ben Rose were friendly, proactive and highly organised. From marketing the property beautifully to managing viewings and guiding us through to completion, everything was handled with expertise and attention to detail.

We would not hesitate to recommend Ben Rose to anyone looking to buy or sell a property. Thank you again for all your hard work and support — it really made a difference.

“I decided to use Ben Rose to help with the sale of my late father's house. A very emotional and stressful time. Cath assisted with valuing the property, and Marie guided me through the whole process. Both ladies made the process smooth and took away a lot of the worries by explaining what was happening clearly. I would encourage anyone looking to sell their home to go with Ben Rose. Excellent service by knowledgeable experienced agents.”

I recently viewed a property and was welcomed by Abbie Larton, and I had a very positive experience. She was professional, knowledgeable, and genuinely helpful throughout the viewing, creating a relaxed and stress-free atmosphere. Her clear communication and friendly, approachable manner made me feel well-informed and comfortable, and she represented the company exceptionally well.

I think, ultimately, I got what I paid for with Ben Rose Estate Agent. They are fairly cheap and cheerful and, in that respect, they do what they say on the tin.

That said, the service was very hands-off. I often had to chase for updates rather than being kept informed, which added unnecessary stress to the process.

On the day of completion, although the monetary transaction had completed by around 1pm, I didn’t receive the keys until around 4pm. When I queried this, I was told it was because they had other completions taking place that day — which didn’t feel like a particularly customer-focused explanation.

Would I recommend them? No. If you’re confident managing much of the process yourself and are primarily motivated by cost, they may suit. However, if you’re looking for proactive communication and a more supportive service, I’d advise looking elsewhere.

I've rented a house from Ben Rose and it was smooth sailing from start to handover. In particular Megan has been extremely helpful and professional in regards to snagging and general support.
I highly recommend Ben Rose.

Absolutely 5* service from the Chorley Branch of Ben rose.
Both of my houses this time sold within 7 days, streamline communication with timings to viewings, overall a very positive experience to selling a property.

Not the first time I have used them nor will it be the last!

I went with Ben Rose due to a positive engagement with the Leyland office however the Chorley one was very different. From day 1 we felt like an inconvenience when we called and never felt helped or had our concerns or questions addressed. This of course was once the contracts were signed, prior to that they were very helpful indeed! We had many many views on our property and I can honestly say I couldn’t give you the reasons as to why we had no second viewings or offers - very little seemed to be done about contacting the viewers and very little was passed on. I think from around 17/18 viewings we had possibly 6/7 fedback to us. They don’t ask anyone at the time their thoughts and when I asked why they said it wasn’t how they worked - yet everyone other agent who we viewed with ensured they asked us our initials thoughts/feelings which I think is key. I was also made to feel stupid when I asked if this could happen.

Ben Rose completed most of the viewings and in my mind you turn up early to ask everything about the property and have a good look round so you are equipped with all of the info the sellers have, to be able to answer any potential questions. This only happened ONCE (to that ladies credit), everyone else turned up mere minutes before the viewers, and on 2 occasions the member of staff from Ben Rose turned up late!! We watched on a doorbell camera as one of the viewers left and they were told that the questions she couldn’t answer would be put the us (the sellers) which they never were.

When I said I wanted to give notice to Ben Rose I was never asked why, what the issues were or if there was anything they could do to help - they just said email it in. Once this happened I was ‘threatened’ with an exit fee 3 times - if we didn’t give them access to the property! On one occasion I was given a few days notice about a request for 2pm viewing on that Saturday (days before Xmas) and told if we couldn’t sort it we would have a £300 exit fee, this wasn’t possible as we had a dog in the house and no where to take her!! This is not customer service.

Just prior to this I had a call from a member of staff at the office who was outright rude and snotty about why I hadn’t called back about a viewing, when the actual fact was they were due to call me. When I explained this she said “that’s not true” and when she wasn’t getting her own way she HUNG UP! I was immediately called back by some manager who I asked about the hanging up and she replied again “that’s not what happened”

I can absolutely assure anyone that this did happen, and I’m sure they will reply with some explanation as to why it didn’t or as to why they do things the way they do or why they were late, I’m assuming an appointment ‘ran over’, well then ensure you have a buffer in place. There will be lots of thank you for you review and this is what happened and why but I can honestly say myself and my partner were disgusted by some of the treatment and when you are paying upwards of £4,000 you should be treated like royalty every time you deal with them but this is no where near the reality. I think they take on way to much and they sell what they sell and don’t care about the rest, as the odd lost customer here and there won’t matter financially

We recently purchased our new home and the team at Ben Rose couldn’t have been more helpful, answering our queries at the early stages, keeping us informed and supporting right through to completion.
Special thanks to Tammy who went over and above, moving the whole process forwards as quickly as possible.